Leadership and Management for Service Industries

LEADERSHIP AND
MANAGEMENT FOR
SERVICE INDUSTRIES

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
P1 Appraisal of different classical management theories applied in hospitality industry...........3
P2 The role of different leadership styles and leader in hospitality industry..............................4
P3 Management and leadership styles........................................................................................5
P4 external and internal factors that influence management styles and structures....................6
P5 Current management ‘hard’ and soft’ leadership skills..........................................................7
P6 Future management and leadership skills required by the hospitality industry.....................7
P7 Change management system and their comparison in different service industry..................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Leadership and management plays a key role in driving business growth in the market.
Therefore, if an organization wants to increase profits in the market, it can increase the chances
of business growth in the market. A business that develops the proper management of its
business so that its growth can be effected in the marketplace. If an organization does not
improve its services, it can affect business productivity in the marketplace, which in turn affects
the creditworthiness of the business in the marketplace. Leaders help improve business services
so that the profits of the business can be increased to the market. leaders help maintain business
performance by empowering employees to drive company growth in the marketplace. Marriott is
one of the best hospitality industry in UK which helps in providing the nest hospitality services
of the tourists it was developed in 1957 by J. Willard Marriott its headquartered In Bethesda,
Maryland, united states. Marriott has large numbers of market share around the world due to
which its services in the market has been increased and demand of the business can likewise be
expanded in the commercial center. Marriott administrations are luxirous on account of which it
helps in expanding in the altruism of the organization in the economy In this report it will saw
that how administrators and pioneers helps in fostering the positive picture of the business by
improving the administrations of the business in commercial center (Alzyoud, 2020).
TASK
P1 Appraisal of different classical management theories applied in hospitality industry
In the classical theory of management Company centers around the expanding the benefit of the
business so development of the organization can be expanded in the market directors of the
organization deals with every one of the exercises of the organization so that best administrations
can be given to the clients when contrasted with other business in the market it helps in
expanding the usefulness of the organization assuming the business won't foster its
administrations, it can influence the picture of the organization in the market because of which
dealing with the exhibition of the business is vital. In the old style the board hypothesis three
administration speculations which are included which are Scientific administration hypothesis by
Frederick Taylor, Bureaucracy hypothesis by Max Weber, Administrative hypothesis by Henri
Fayol In the accommodation business exercises of the business is partitioned into various office
like top administration, center administration and lower the executives. Top administration of the

strategy the different systems which will helps in the expanding the income of the business in the
market so that interest of the business can be expanded in the market viably. Center level
administration helps in examining the presentation of the business by giving the direction
according to the techniques given by the high level administration. Lower level of the board
helps in keeping up the exhibition of the business so that set focuses of the business can be
accomplished appropriately in the marketplace.
Administrative theory: With the helps of this theory healthy working environment can be
developed in the business due to which efficiency of the employees will get increased which will
helps in increasing the profit of the company mangers involves their employees while making the
effective decision so that skills of the business can get developed it will also help in enhancing
the performance of the staff members because if the employees will be involves while making
the strategies of the business then it will help in developing the creativity skills of the employees
because of which creativity in the business will get developed which will further increase the
revenue generating power of the company (Dahadi, 2020).
Scientific management theory: as per the this theory employees of the business should involve
scientific methods while performing their task performance of the company can be appraised and
revenue can be generated more. Company should use different production process so that
innovation in the business can take place so that growth chances of the business can also be
increased in the economy proper method of developing the services of the business is very
important for enhancing the services of the company because it will helps in adding the value to
the services which the company is providing. If the company will develop its services it will
helps in the overall growth of the business due to which its demand will also gets increased in
market.
P2 The role of different leadership styles and leader in hospitality industry
Leaders have various skills in the business which helps in providing the proper guidance
to the employees who are working in the business different skills of the leaders helps in
developing the skills of the business in the market so that better services an get developed if the
business will provides unique services in the business then it will developing the growth chances
of the company in the marketplace. Leaders helps in improving the performance of the
employees by analysing their strength and weaknesses so that they can develop the healthy
working environment in the company. It will also helps in increasing the profit of the company