Leadership and Management for Service Industries

Leadership and Management
for Service Industries
LO4

• Introduction
• Compare & contrast different service industry organizations change management
systems & leadership in implementing change
• Conclusion
• References
Table of content

Introduction
When the organisation need long term sustainability in the large
marketplace becoming significance concern for every industry so
that they required to pay attention on leadership and management so
that all the operations can be effectively operated. Hospitality
industry is the part of service industry that work with the
consideration of fulfilling the requirements of their guest and
customer so that they can generate higher profitability.

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Lewin change management model on The Fat
Duck & Intercontinental Hotel
This is the model which is proposed by Kurt Lewin
and helps in maintaining the change within the
organisation.
Compare & contrast different service industry organizations
change management systems & leadership in implementing
change