Leadership and Management for Service Industries

Leadership and
management for
service industries
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INTRODUCTION
Leadership and management skills are required to perform business activities and manage
people to achieve goals and objectives. Leader possess various traits and characteristics on basis
of which they apply leadership styles. However, there are many classical management styles
which is applied to implement change. Besides that, some external or internal factors as well
which impact on management styles (Araslı and Arıcı, 2019). It is essentail for management to
follow specific style so that goals are attained.
In this assignment it will be described about management theories and role of leader and
different leadership styles. Also, it will be discussed about internal and external factors that
influence management styles. Moreover, it will be explained about hard and soft skills required
in leader and comparison between change in service industry.
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There are various classical management theories which is used by service industries. It
allows in changing management style and working together. Besides that, these theories impact
in positive way on organisation. Each theory emphasis of different areas of management. The
theories are mentioned as:-
Classical management theory- The main objective of classical management theory is to predict
behaviour of organisation so that it becomes easy to implement leadership and management
style. other than this, the theory consists of distinct features that allows in improving organisation
performance and gaining competitive advantage in industry. However, classical theories focus on
decision making, leadership and management skills. in this all decisions are discussed and made
by top management (Fowler, 2016).
Scientific management theory – this is also a theory which was developed by Frederick Taylor
in 1911. It highly focuses on increasing productivity of employees. The theory works on certain
principles that are science, harmony, cooperation and development of each and every staff to full
potential. With help of this theory it is easy for business to enhance employee performance.
Moreover, goals and objectives are formed which allows in positive working within employees.
Administrative management theory – The theory was given Henry Fayol in 1916. He
identified crucial areas of business such as directing, planning, controlling, etc. and then
developed this theory. Also, there are 14 principles like division of labour, discipline, and many
more of Fayol on which it is based. Therefore, it considers organisation as a whole rather than
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other areas of responsibilities (Giddens, 2018). It is one of the classical management theory
through which ways are to be organized things into the systematic manner. The systematic
method includes clearly defined task, division of the labour of Star tours. This concept of the
management emphasizes for enhancing performance and overall functioning of company. Henri
Fayol has given the perspective that organizing, planning, coordinating, commanding and
controlling are major function of administration. Hence, the function within the Ledbury has
been slightly modified. This theory of management is helpful for the Star tours manager to run
their company greatly. The company could run their restaurant effectively and efficiently with
the help of this model of management. Thus, they can attract wide range of consumer to the
restaurant if there is appropriate management within Star tours. Through planning, coordinating
with the staff they can enhance the productivity of their employees and hence they can render
great services to the visitors at restaurant. The division of work within the staff must be done as
per their specialization so that they can render great services to the customers. Rendering
authorities within the staff must be done as per the individual capabilities so that they can have
appropriately managed all operational and functional activities within Star tours. There must be
one superior who will be commanding the staff what to be done at what time. Thus, by applying
this management theory Ledbury could gain their overall objective significantly.
Bureaucratic management theory – It is another classical theory of management given by Max
Weber. the theory focuses on structure and authority of organisation. In this flexibility is
included in structure along with assigned roles and responsibilities. It enables in performing
according to stated authority and accomplishing goals. With this, it becomes easy to bring
bureaucratic change within business (Laureani and Antony, 2018). Furthermore, proper system
and structure is formed and maintained which allows in improving employee performance.
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In an organization a leader plays a vital role in managing people and assigning roles and
responsibilities. However, role of leader and manager is different as they perform various
functions. Besides this, it is identified that in-service industry leader motivate staff and apply
different leadership styles. also, in those styles their role varies as per the situation.
Role of leader-
It has been stated leaders are main pillars of organization as they direct and guide staff to
perform their roles and responsibilities. Alongside, there is positive impact of leader on
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