Leadership and Management for Service Industries

Leadership and Management for Service Industries
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Table of Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 Describe different management theories in context of service sector industry...................................3
P2 Evaluate the role of leader and different leadership styles in context of service sector industry.........4
P3 Determine the management and leadership styles in context of specific service sector organization. 5
TASK 2.......................................................................................................................................................6
P4 Determine the internal and external factors that contributes in influencing the management styles
and structures in context of service sector organization...........................................................................6
TASK 3.......................................................................................................................................................7
P5 Evaluate the current management and leadership skills (hard & soft) in context of the service sector
organization.............................................................................................................................................7
P6 Describe the future skills of management and leaders in context of service sector industry...............9
TASK4........................................................................................................................................................9
P7 Compare and contrast different service industry in context of management system and leadership in
implementing changes.............................................................................................................................9
CONCLUSION.........................................................................................................................................10
REFERENCES..........................................................................................................................................11
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INTRODUCTION
Leadership and the management practices play important role in the success of the
individuals and in the success of organization that is with effective management and leadership
skills they would be able to accomplish desire results (Hassi, 2019). In the business operations
within the organization both leader and the manager helps in strategy formulation and
implementation in order to successfully complete the organizational work. Managers are
responsible for designing and managing the work within the workforce and leaders are
responsible for influencing and empowering the employees so that they would be able to perform
better. The report is based on Hotel Holiday Inn. Holiday Inn is the American multinational
hospitality company established by Kemmons Wilson in year 1952. The topics covered in the
report are management theories, role of leader and different leadership styles, management and
leadership style used in service sector, internal and external factors influencing management
styles, current management and leadership hard and soft skills, future management and
leadership skills required in service sector and compare different service industry management
system.
TASK 1
P1 Describe different management theories in context of service sector industry.
Implementation of different management theories in the operations of business helps in
better management and in accomplishment of the business goals and objectives (McCaffery,
2010). Here is classical management theories which are used in service sector industry which is
explained below-
Classical management theory is used by the companies in order to focus on proper
execution of task and to increase the productivity. It is one of the oldest management theory
which focuses on the business operations as in hospitality industry it is very essential to have a
good management. The motivating factor for employees in this management theory would be the
compensation practices. The managers who implement the classical management theory in its
business operations focus on improving the tasks and provide employees rewards and bonuses on
the bases of their performance.
Scientific management theory is used in service sector where the focus of the
management is to minimize the waste and to increase the production in limited time period. This
theory focuses on providing economic efficiency to the workforce by evaluating their work.
According to this theory there is always the effective and specific format of performing the
activities which provide effective results to the business. Within the service industry the
companies uses this theory with the motive to motivate its employees to perform better and
enhance the productivity level and profitability of the company.
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Bureaucratic management theory has been introduce by Max Weber with the motive to
identify and implement the effective strategies which provide effective results. According to this
theory there are mainly six ways by which organizations dealing in service sector can perform its
operations in more effective and efficient manner. In context of Holiday Inn the use of this
theory helps in proper division of work , in establishing effective chain of command, organizing
operations in most structured and effective way along with proper management of talent within
the organization.
Administrative management theory has been introduced in order to focus on the
departmentalization within the business as different departments work in their manner and
provides the effective results to the company. Working in departments according to the skills and
capabilities of the employees helps in increasing the production and in achieving the goals and
objectives of the business.
P2 Evaluate the role of leader and different leadership styles in context of service sector industry.
Leaders is define as the individuals who work hard within the organizations as they are
responsible to build an effective and efficient team which helps in achieving the goals and
objectives of the company (Swanwick and McKimm, 2014). In context of Holiday Inn the role of
leader is very important as they focus on improving the perform of their team and motivate its
team members to focus on the ultimate goals and work hard to accomplish it. Here are various
role of leader in Holiday Inn which is explained below-
 Inspire- It’s the role of the leader within the organization to influence and support the
workforce so that they perform better and help in obtaining desire outcomes. Leaders are
responsible to establish strong relationship with its team members and develop trust so
that they get the work done in most desirable manner and give proper command to its
members.
 Strategies- Strategies which provide effective results to the company helps in the growth
and development of the business and also provides innovative and creative ideas to carry
the business operations. In contact of Holiday Inn, leaders are responsible to formulating
effective strategies which helps in accomplishment of set targets.
In business environment there are various type of leadership styles as all leaders are not same
that is uses different style according to situation and their convince level (Stacey, 2012). Here are
different styles of leadership explained which helps in accomplishing the desire results and
timely completion of tasks.
 Autocratic leadership style- This is the type of leadership style which is used by the
leaders in those situation where due attention is required that is according to the
directions of leaders the team members functions. Thus the power lies with the leaders
which helps in accomplishment of the desire results and on time completion of assign
work. Under this leadership style the rules and regulation is properly followed and
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