Leadership and Management for Service Industries

Leadership and
Management for
Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................3
P1 Classical management............................................................................................................3
P2 The role of the leader and different leadership styles............................................................4
P5 Review of the management and leadership styles ................................................................6
P4 Internal and external factors that influence management styles............................................7
P5 Current management and leadership hard and soft skills......................................................9
P6 Future management and leadership skills ...........................................................................11
P7 Compare and contrast different service industry organisation............................................12
Conclusion.....................................................................................................................................14
References.................................................................................................................................15

INTRODUCTION
Leadership is a process where a leader guide, direct, and manage all the task and lead the
team towards their organizational goal. Leadership management refers to a process where
managers and leaders try to induce, motivate all his or her subordinates to work with zeal and
confidence. Managing all the activities of the business and organization. Managers perform his
or her duties which need control over the subordinates and team towards a specific goal or
objective.
The London Hilton on Park Laneis UK based 5 star hotels serving in hospitality industry. With
now of total rooms of 453 and suits of 56. London Hilton on Park Laneis also received a royal
warrant from the prince of wales for its banquet's excellent catering services. London Hilton on
Park Laneis is a very famous hotel and listed among the best hotel in London.
LO1
P1 Management theory and leadership theory
Management theories are guide book for the managers and leaders to manage whole
organization and work accordingly with aim to achieve specific goal of the organization, these
theories help the managers to run their organization and managers assist employees to work in
effective and efficient manner.
There are few theories which are as follows:
Transactional leadership: Transactional leadership can be followed by leaders in organization
in which they reward employees for better performance and they also punish workers when they
do not follow task properly. This helps them in raising effective talent. This can also support
hotel Hilton in increasing their efficiency.
Transformational leadership: In this type of leadership, leaders of hotel Hilton are engaged in
aspiring, motivating workers to perform better, this supports them in increasing efefciency of
workers. It leads to effective talent management in company. (Shek and Lin, 2015.) , Also by tis
type of leadership style employees stays motivated and they also reach out their aims and
objectives. It supports them un growing. In order to reach a specific point, prosperity and success
of the organization is depended on the employees and management and by working with each
other every employee should work in harmony and avoid mismanagement in the
organization(Angulo, S.G., 2018.) .

Situational leadership: In this type of leadership style, leaders must have engaged in acting as
per the situation. They must be flexible; this will support them in effective talent management.
This will also support hotel Hilton in their growth. In service industry there the employees
working in harmony is very important for success of the organization. Every group should work
together and with a positive attitude for their work and towards the organizations. that employees
of every organization is the strength for the managers and these employees should work with aim
to achieve organizations goal, and if employees did not support with the positive attitude
(Gibson, and Parkman, 2018.). The concept of mental revolution defines that the growth of
organization depends upon employees. this priciple states that cooperation where all employees,
superior and subordinates work for the organisation and aim to acheive the main objective so it is
not about one person adn his or powers.
Development of every employees is necessary and for the growth of the employees in workforce
to take every employees to the maximum growth.
Behavioral Management Theory – Behavioral theory is given by Elton mayo it states that the
behavior of the employees have a impact on the organization by their behavior(Shamim, S., Cang,
S. and Yu, H., 2019.) I . This theory believed that for a better understanding of human behavior at
workforce in service industry employees plays a very important role in the organization where
behavior of every worker should positive and motivation, conflict, expectations and these
dynamic of any group will increase the productivity. Conclusion of this theory says that
motivation help to relocate the behavior of the employees which puts an effective image of the
organization
P2 The role of the leader and different leadership styles
Leader is the person who leads his or her team from the front and manage all tasks and
activities as a group is called as leader.
Role of leader- there are three main roles of any leader are as follows:
Aligning people towards the vision the main role where leader have to perform for the
organization(Shamim, Cang and Yu 2019.) I. In service sector leader roles are similar in all
sectors of the business . The main task of every leader to align all the employees and always
describe them, motivate them about the main vision of the organization . For implementation, the