This report explores the positive impacts of sustainable driven leadership and management on a destination, specifically focusing on the hospitality industry. It assesses different classical management theories and their application in the service industry context. The role of leaders and their impact on employee morale and motivation is discussed. The report also reviews management and leadership styles, and investigates the internal and external factors that influence these styles and structures. Additionally, it discusses the hard and soft skills required for future management and leadership in the service sector. The case study of Four Seasons London Hotel is used to illustrate these concepts.
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