Leadership Style and Management Changes

The assignment emphasizes the need for hotels to adapt their management style according to current industry trends and organizational objectives. It highlights the importance of collaboration between leaders and managers, as well as the role of employees in executing plans and achieving goals. The document also discusses how leadership styles can impact employee satisfaction and job performance.

Leadership and Management
for Service Industries

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
P1 Different classical management theories and its application within Hazav, Has , Tas..........1
P2 Role of Leader in different leadership styles..........................................................................2
P3 Review the management and leadership style within specific service sector organization. . .3
LO2..................................................................................................................................................4
P4 Internal and external factor which influence the management style and structure of
organization..................................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Leadership is setting a new direction or vision for a group that they follow. This is very
important in hospitality industry because leaders are responsible for motivation of the employees
within the team so as to deliver the effective performance. Management controls and directs the
people as well as resources in a group according to the principles and values which are aimed at
achieving the main objectives. This report is based on the effective management and leadership
Within Docklands Academy which has a close partnership with three restaurant chains called
Hazev, Haz and Tas. These hotels deals with large variety of food and beverage operations. The
study will disclose different types of management theories such as scientific management,
Administrative, bureaucratic management etc.
Moreover, it will help in implementing different leadership and management styles
within the firm which get affected by the change in the technology and strategy of the company.
It will also help in accessing current and future management and leadership skills for the service
sector industry.
LO1
P1 Different classical management theories and its application within Hazev, Haz and Tas
Management can be considered as an art and a science in which managers deals with the
human behaviour of the employees in order to achieve the main objectives of the firm. Classical
management theories are mainly based on the beliefs that workers only have physical and
economic needs (Alonderiene and Majauskaite, 2016). Application of such classical management
theories within Hazev, Haz and Tas helps the manager in organising, motivating and
coordinating the efforts of human being with the main operations of the company. There are
various classical management theories and some of them are described below:
Henri Fayol
This is a general theory of Administration and Henri Fayol was known as the father of
modern management who laid down fourteen principles of management for improving overall
administration. This management laid emphasis on Top level management and this management
theory is applicable universally. These fourteen principles are Division of work, Authority and
responsibility, Unity of command, unity of direction, subordination, Remuneration, scaler chain,
equity etc. the application of these principles within Hazev, Haz and Tas helps the manager in
managing the employees and engaging them towards the effective operations of the firm. It allow
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the manager of Hazav, Has and Task in planning, organising, commanding, coordinating and
controlling the activities of the employees within the hotel.
Frederick Taylor
Frederick has been regarded as a father of modern operational management theory and
his ideas are become one of the fundamental part of modern management concept
(Amanchukwu, Stanley and Ololube, 2015). Application of this management theory helps in
efficient organization of production and controls the cost of production within Hazav, Has, Tas.
This management theory lay emphasis on low level management. This management is basically
applied to specialised organizations only. Hazev, Haz and Tas hotel will be benefited by
employing this management theory within the business as it primary concern is increased
operational efficiency of workers and managers and they also concentrates towards in managing
the employees at supervisory level. This management consists of various principles such as
Science, harmony, cooperation, development of every person to its greatest efficiency.
Moreover, The managers of Hazev, Haz and Tas hotels mainly employ the fourteen
principles of henry Fayol within their restaurant in order to strengthen the staff members of the
hotel. It helps in delivering the effective productivity and hence maximises the profitability of
the firm.
P2 Role of Leader in different leadership styles
The leaders are mainly aimed at setting the clear vision for the organization and also
motivates the workforce, guide the team members and inspires them through the work, process
and builds morale. Leadership is the process of leading the group of people towards the
achievement of the main objectives (Donate and de Pablo, 2015). There are various leadership
styles which effects the efficiency and productivity of the workforce within the service industry.
Autocratic
This leadership style allow the significant control over the staff and this leadership style
do not involves the ideas and suggestions of the team members. It is the strict leadership style
which may effect the morale and satisfaction of the employees within the firm. This style
includes the lack of creativity as the directions comes from single individual. According to this
leadership style, the role of leader is to encourage the employees in accomplishing the main
objectives of the company.
Democratic
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It is also known as participative leadership style which includes the suggestions, ideas of
the team member before taking any decision. Application of this leadership style within Hazev,
Haz and Tas helps in satisfying the workforce and thus they are motivated to achieve the main
goals of the firm. This leadership includes the creativity and result in innovation which allow the
leader to create the effective team within the organization (Nguyen And et.al., 2017). The role of
the leader is to satisfy the workforce and motivate them to increase the productivity as well as
efficiency.
Transformational
This leadership style allow the leaders of the Hazav, Has, Tas hotel in inspiring the staff
members through the effective communication. It helps in creating the positive environment at
workplace and hence this leads to the motivated and satisfied business environment which
promotes the individual to produce effective productivity.
In addition to this, Hazev, Haz and Tas hotels uses the democratic, transformational and
Democratic leadership style within the organization. It leads to the motivated workforce of the
company (Shao, Fengand Hu, 2017). As per the technological changes in Hazev, Haz and Tas,
the leaders need to encourage the team members for adopting such changes which promotes the
retention of the employees within the hotel.
P3 Review the management and leadership style within specific service sector organization
Hazev, Haz and Tas restaurant has focused in using the classical management theory
which states various principles and thus allow the manager in managing the comprehensive
activities of the business. Due to the advancement of technology within the the hotel, Manager
need to promote the trainings and promotional campaigns for the the workforce. So classical
management approaches help the managers in establishing coordination and cooperation of all
the team members so that they stay motivated. In this situation manager of the Hazev, Haz and
Tas restaurant chain, simply apply the fourteen principles of Henri fayol within the organization.
This type of managerial approach allow the manager in assigning the duties according to
the individual skills and also help in dividing the work which result in efficient performance of
the business. Henri fayol management also suggest the managers of the Hazev, Haz and Tas in
unity of command and unity of direction which allows the workers to follow the instructions of
one subordinate. This management style also allow the manager in motivation of the workforce
through remuneration and incentive process. According to the changing technology within
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service sector, employees are dissatisfied and also feels demotivated by advanced technology.
Workers need to appreciate for the development of technical skills and knowledge based on
understanding. So managers adopted the scientific management approach to influence the
positive culture at workplace.
Moreover democratic and transformational leadership leadership style within the Hazev,
Haz and Tas helped the leaders in strengthening the workforce of the company. Both the
leadership styles allowed the team members in engaging towards the productive output by
appreciating their ideas and motivating them to adopt the changes (Yahaya and Ebrahim, 2016).
Retention of the employees within the hotel is affected after the implementation of advanced
technology within the company. In this situation leaders have appreciated the workers by
effective communication which leads to the improved morale and satisfaction level of the people
at workplace. This helped in motivating the staff members and thus it helps in entertaining the
positive culture for the staff members.
LO2
P4 Internal and external factor which influence the management style and structure of
organization.
There are various factors that impacts on the decision making power of the managers and
ultimately affects the main structure of the Hazev, Haz and Tas hotel. As per change in the
strategy of the service industry. There are various factors which influence the management style
and organizational structure.
Internal factors
Those factors which directly impacts on the main overall performance of the business and
influence the manager in changing the management style within the organization.
Customer- These are one of the most important factors of the Hazev, Haz and Tas hotels which
helps the service industry in increasing the sales and maximised profits of the firm. Developing
the effective communication skills within the customer care team of the hotel allow the
organization in maintaining the good relationship (Van Rossum and et.al., 2016). This effects the
organizational structure as well as managing style of the managers within service industry.
Supplier- These are main key who supplies the raw material to the hotel in order to convert it
into the finished product for the final consumption. It also impacts on the decision of the
managers and influence the structure within the organization.
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Financial resources and equipments- It is one of the most important internal factors which need
to be considered for carrying out the operational activities within Hazev, Haz and Tas. Lack of
equipments and financial resources. So the managers have to change the decisions and strategies
of the company which ultimately influence the management style style and structure of the
organization.
External factors
These factors indirectly affects the main objects of the company and also influence the
managers in changing the management style within the hotel.
Legal-These factors are concerned with the legal policies of the government. So change in the
duties and taxes impacts on the prices of the product. So managers have to take the situational
decisions regarding the changes.
Technological- Hazev, Haz and Tas hotel have developed new technology within the firm in
order to increase the efficiency and productivity. But this have impacted on the retention of the
employees so managers have to change the management style and promote training programs
within the business (Fischer, 2016). It allow the managers in changing the management style and
thus impacts on the structure of the hotel.
CONCLUSION
From the above study, it has been summarized that company should adopt leadership and
management style according to the current trend of the industry and objectives of the
organisation. There should be no conflict between leader and manager in the organisation.
Manager and leader should work together in order to achieve the organisational objectives and
goals on timely. Employees should have necessary soft and hard skills so that they can easily
execute their plan and achieve their goals. Also, these skills help company to adopt and
implement the new changes easily.
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REFERENCES
Books and Journals
Alonderiene, R. and Majauskaite, M., 2016. Leadership style and job satisfaction in higher
education institutions. International Journal of Educational Management. 30(1). pp.140-
164.
Amanchukwu, R.N., Stanley, G.J. and Ololube, N.P., 2015. A review of leadership theories,
principles and styles and their relevance to educational management. Management. 5(1).
pp.6-14.
Donate, M.J. and de Pablo, J.D.S., 2015. The role of knowledge-oriented leadership in
knowledge management practices and innovation. Journal of Business Research. 68(2).
pp.360-370.
Nguyen, T.T. And et.al., 2017. Effect of transformational-leadership style and management
control system on managerial performance. Journal of Business Research. 70. pp.202-
213.
Shao, Z., Feng, Y. and Hu, Q., 2017. Impact of top management leadership styles on ERP
assimilation and the role of organizational learning. Information & Management.54(7).
pp.902-919.
Yahaya, R. and Ebrahim, F., 2016. Leadership styles and organizational commitment: literature
review. Journal of Management Development. 35(2). pp.190-216.
Van Rossum, L. and et.al., 2016. Lean healthcare from a change management perspective: The
role of leadership and workforce flexibility in an operating theatre. Journal of health
organization and management. 30(3). pp.475-493.
Fischer, S.A., 2016. Transformational leadership in nursing: a concept analysis. Journal of
Advanced Nursing. 72(11). pp.2644-2653.
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