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Unit 5: Leadership and Management for Service Industries (PDF)

   

Added on  2020-11-12

9 Pages2162 Words127 Views
Unit 5: Leadership and Management for Service Industries

Table of ContentsINTRODUCTION...........................................................................................................................3LO1..................................................................................................................................................3P1 Different Classical management theories and their applications in service industry.............3P2 Examining the role of leader and different leadership styles in service sector.......................4M1 Determining the management and leadership styles in respect with structure and culture ofspecific organization....................................................................................................................5LO2..................................................................................................................................................6P4 Internal and External Factor that influence management styles and structure in Hazev, Hasand Tas.........................................................................................................................................6LO3 and LO4 covered in ppt........................................................................................................7CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................9

INTRODUCTIONLeadership is setting new direction or vision for team members so leader is the spearheadwho understands strengths and weaknesses of the individual and assigns the tasks accordingly.Management is aimed at controlling, managing and organising the people and resourcesaccording to the main strategies of the business. Leadership and management are important forthe delivery of good health service to customers of the organization. The study is based on themanagement and leadership in Hazev, Haz and Tas which are three restaurants in London. Theseorganizations chain includes 21 food and beverage operations and now the managers are aimedat development of new technology within hotels in order to improve the efficient and effectiveoperations. Furthermore, it will provide various classical theories which helps in developingleadership and manager qualities among the staff of hospitality industry. This will also help indetermining factors that influence management style in service industry. It will also create acomplete knowledge about current and future management skills of hospitality industry.LO1P1 Different Classical management theories and their applications in service industryManagement theories are the set of general rules and guide which managers use in orderto manage their organization. Classical management theories are also considered as a scientificmanagement theories which are mainly focused towards the management of employees as wellas resources in right direction so that it could result in effective productivity (Bratton and Gold,2017). In managing the restaurants of Hazev, Haz and Tas, management theories plays theimportant role in managing all the activities of the firm in order to achieve main objectives. Inorder to get the things done properly management has the authorities to give orders toemployees.According to Henry fayol management theory management need to be divided into subcategories, so henry fayol has explained the 14 principles which serve as a guideline decision-making and management actions. Such principles are explained below:Division of work refers to dividing the tasks in different subunits and assigning the dutiesaccording to different skills of employees. This promotes accuracy and speed of work.Authority and responsibility can be referred as assignment of duties to a specific employee.Responsibilities increases the delegation and effectiveness of work.

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