Leadership and Management Styles in Service Industry

The assignment involves analyzing how specific management styles have been influenced by internal and external factors in a selected service industry organization. It also discusses the importance of effective hard and soft skills for managers and leaders to perform their job-related roles and responsibilities properly. The report concludes that leaders play a crucial role in maintaining business sustainability, and exercise different leadership styles to manage various business situations.

Leadership and
Management for
Service Industries

Table of Contents
.........................................................................................................................................................1
INTRODUCTION ..........................................................................................................................2
TASK 1............................................................................................................................................2
P1 Different Classical Management Theories.............................................................................2
P2 Explain the role of the leader and different leadership styles within specific service sector
industry. ......................................................................................................................................3
P3 Review the management and leadership styles in a specific service sector organisation......4
TASK 2............................................................................................................................................6
P4 Investigate the internal and external factors that influence management styles and
structures within specific service sector organisation.................................................................6
TASK 3............................................................................................................................................8
(Covered in PPT )........................................................................................................................8
TASK 4............................................................................................................................................8
(Covered in PPT )........................................................................................................................8
CONCLUSION ...............................................................................................................................8
REFFERNCES.................................................................................................................................9
1

INTRODUCTION
Service industries mainly comprises of companies such as retail, transportation, food and
beverage, fun and entertainment services and many other service related business. It is also the
tertiary sector of the industry which is involved in providing services rather than providing
tangible. In order to effectively manage the business operations effective leader and manager is
required to control all the business activities in an appropriate manner. The report is based on
Docklands Academy which is in London and has a close partnership with three restaurants
chains called Hazev, Haz and Tas. This restaurant chain includes 21 food and beverage
operations all around London including cafes and bars to the large restaurants which is serving
Anatolian cuisine (Bratton and Gold, 2017). This project will throw lights on different
management theories which assist managers to effectively function within the organisation and
also explains the role of leader and their different leadership styles which helps the leader to
handle various situation within organisation. It also review various factors which influences
various management styles. Along with it also discusses current and future management and
leadership skills within the specific service sector industry.
TASK 1
P1 Different Classical Management Theories
Classical Management theory works on the assumption that workers only posses
economic and physical needs, it doesn't demands fulfilling social needs and job satisfaction.
Their major focus is towards centralised decision making and maximisation of profits. Various
classical management theories in context to respective restaurant are described as follows-
Scientific Management theory- This theory is based on the belief that there are various
practices and methods which the manager within the respective restaurant can adopt but
choosing the one most effective method is the main purpose of scientific management(Cheema
Akram and Javed, 2015). This theory assist the managers to use data and and measure the
progress of the respective restaurant in numerical terms. This assist the manager of Hazev, Has
and Tas to run their business efficiently by providing certain guidelines to its managers so that
business can earn more profitability.
Bureaucratic Management Theory - This is an another management theory which
defines discusses the hierarchy within the organisation and governs roles and responsibilities of
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individual towards attaining goals and objectives. This theory prioritizes efficiency of work
within the organisation not focusses on choosing the best practices for the managers to
implement. There are different positions within the Hazev, Has and Tas restaurant such as
marketing manger finance manger, HR manager and restaurant, clear instructions regarding the
hierarchical structure assist the individuals to perform effectively.
In context to the specific service industry these classical management theories are vital
which assist the manager to manage different business activities in a proper manner.
P2 Explain the role of the leader and different leadership styles within specific service sector
industry.
An effective leader is an individual within the organisation who creates inspiring vision
for the company and motivate and inspire the employees to work with effective dedication
towards attaining the goals and objectives of the organisation.
Required at All levels- Leaders play a great role in the effective functioning of the
respective restaurant. At the higher level leader at Hazev, Haz and Tas restaurant is required to
formulate plans and policies, at the middle level leader is required for the execution and
implementation of plans and in respective restaurant main role of leader It to provide guidance to
its subordinates so as work according to plans and achieve realistic goals (Dana Mukaj and
Vishkurti, 2016).
Representative of the Organisation- Leader at Hazev, Haz and Tas restaurant
represents the restaurant to the outside public. Main role is to communicate the rationale of the
restaurant to the outside public. Leader also act as a representative to the various departments
and takes major decision regarding attaining maximum profitability.
Lead Change- It is the role of the leader to implement necessary changes within the
organisation so as to meet the demands of the consumer. As with the increase in the use of digital
technology leader should make necessary changes within the restaurant such as making use of
social media tools, as well adopting latest tools and technology for managing accounts.
These are the effective roles of the leader which is necessary for them to lead and manage
the business activities of the restaurant and work according to the use of effective technology so
as to attain sustainability in market place.
Different Leadership Styles
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In order to handle various business situations within the respective restaurant it is
necessary for the leader to adopt different leadership styles which are discussed as follows-
 Transformational Leadership- Under this style of leadership leaders seeks to
implement change within the restaurant and has the responsibility to inspire the
employees to work according to changes implemented. Such as change related to digital
technology implemented within the Hazev, Haz and Tas restaurant such as use of
software for managing accounts work, use of social media for attracting customers. This
changes in business practices by the leader assist in the proper functioning of business
practices (Jang and Kandampully, 2018).
These are the effective styles of leadership which the leader at respective restaurant should adopt
in order to function its activities in a effective manner.
 Autocratic Leadership style- Under this style of leadership leader at Hazev, Haz and
Tas restaurant holds the power alone and has full authority and accountability to take all
the major decisions alone without the involvement of any subordinates. Leader takes the
decision and communicate within the respective restaurant which sometimes leads to
conflicts at the workplace but assist the organisation to conduct its business activities in a
appropriate manner.
 Democratic Leadership- This is also a participative form of leadership in which leader
at Hazev , Haz and Tas restaurant involves all its employees in decision making process
and considers their suggestions and ideas which assist in effective decision making
process. This is more of a collaborative approach where creativity and innovations are
encouraged as well as effective decision can be taken against the implementing the use of
digital technology and making the business activities a simplified process.
P3 Review the management and leadership styles in a specific service sector organisation
Their are different management and leadership styles adopted by the Hazev, Haz and Tas
restaurant so as to execute the business activities in a proper manner. These leadership practices
allows the leader within the restaurant to take effective decisions according to changing trend in
the market place.
Management Styles
There are various management styles such as scientific and bureaucratic management
style. Manager at Hazev, Haz and Tas restaurant can adopt bureaucratic style of management in
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which roles and responsibilities of subordinates are a clear and they can perform their job
responsibilities in a effective manner. It also establishes a clear line of authority to make sure
sure who is accountable to whom. Moreover scientific Theory of Management helps the manager
to choose the most effective process which maximises the efficiency of work. These are the
effective management styles which the manager of the respective organisation should adopt
according to the situation within the respective organisation.
Leadership styles
Their are different leadership styles that the leader within the respective restaurant adopt
so as to inspire and motivate other employees to work with great efficiency and achieve goals of
the organisation. Leader can adopt to democratic style of leadership in which it can involve all
types of employees in decision-making process which creates a harmonious environment at the
workplace and can choose transformational style of leadership so as to implement changes
within the organisation and inspires other employees to work according to change implemented
in the organisation and maintain its sustainability in the market place by capturing larger market
share (Jang Zheng and Bosselman, 2017 ).
M1 Analyse management and leadership styles in a specific service sector organisation in
relation to organisational structure and culture
Their are different leadership and management styles adopted by the Hazev, Haz and Tas
restaurant where the organisation has a indefinite structure, under such situation bureaucratic
style of management should be adopted so as to make the employees clear with their roles and
responsibilities and organisational culture is affected by the impact of digital technological, here
the leader at restaurant should adopt to transformational style of leadership to implement change
and motivate the employees to work according to the implemented change within the
organisation so as to achieve success.
D1 Evaluate a specific organisation‟s current management and leadership styles
Respective restaurant has adopted a transformational change of leadership in which
leaders inspires its followers to work according to the implemented changes so as to maintain
efficiency of work as well as bureaucratic style of management should be adopted to make aware
the employees about to whom they are accountable and make them clear with their roles and
responsibilities.
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TASK 2
P4 Investigate the internal and external factors that influence management styles and structures
within specific service sector organisation.
There are various internal as well as external factors which greatly influence the
management style and structure within the respective restaurant. These are described as follows-
Internal Factors- Internal factors are those factors which are under the control of the
company and also affects the working of the business practices. It mainly consists of
organisational structure, culture, employees which influences management styles and structures.
As if the respective organisation doesn't follows a proper organisational structure it becomes
difficult for the subordinates to perform their job related task in a effective and a efficient
manner. Culture prevailing in the respective restaurant also influences management styles and
structure. As with the increasing trend of digital technology, Hazev, Haz and Tas should
implement change within the organisation so to work according to the existing trends in the
market place.
Apart from this strengths and weakness of the Hazev, Haz and Tas restaurant helps in
identifying their business opportunities as well as influences management styles and structure
within the specific organisation.
Strengths
 Managers provide high quality products to its customers which meet up their satisfaction
level (Kanji, 2012).
 Restaurant works according to the changing trends in the market place. As with the
increasing trend of digital technology business has started providing free home delivery
services such as Deliverer as to attract larger customer base and enhances maximum
profitability.
Weaknesses
 Because of the changing trends it becomes difficult for the restaurant to modified its
products and services as it will incur huge cost for the organisation.
 Ineffective organisational structure greatly influences the management and leadership
style and creates problem in execution of business activities in appropriate manner.
External Factors- These are the factors which are outside the control of the business and affects
overall working structure within the company. It includes various factors such as-
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 Political Factors- This is concerned with the rules and regulations of the government
which affects the overall management style and structure. As in the given scenario
respective restaurant manager should work according to the government regulations and
sudden change in the law related to food and beverage or any other affects their
management style and structure.
 Economic Factors- It is concerned with inflation rate, employment rate which affects
the working structure within the Hazev, Haz and Tas restaurant. For example increase in
the inflation rate will increase the prices op the products. Thereby reducing purchasing
power of the buyers and reduces the profitability of the company.
 Technological Factors- With the continuous improvement in technology it greatly
affects the working structure within the company. As with the impact of digital
technology managers within the restaurant start working online in order to meet the needs
of customer.
M2 Analyse the internal and external factors that influence management styles and structures
identifying strengths and weaknesses
There are various internal and external factors which influences management styles and
structure as internal factor includes respective restaurant culture, employees as well as strength
of restaurant is providing high quality products according to changing trend as well as weakness
is ineffective organisational structure and the high cost of the company towards providing
training to the customers affects the working structure of the restaurant (Lee, Chen and Lee,
2015).
D2 Critically analyse how specific management styles have been influenced and changed by
internal and external factors in a selected service industry organisation
With the prevailing external factors such as technological factor it has led improvement
in the digital technology which makes the leader to adopt transformational style of leadership to
make changes within the organisation. This has greatly influenced the management style within
the organisation.
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TASK 3
(Covered in PPT )
TASK 4
(Covered in PPT )
CONCLUSION
From the above report it has been concluded that leaders and managers play a important
role in the success of the business organisation thereby maintaining its sustainability in the
competitive market place. Moreover managers and leader should develop effective hard and soft
skills so as to perform their job related roles and responsibilities in a proper manner. Apart from
this leader should exercise different leadership styles to mange the business situate and should
analyse internal and external factors which the working structure of the company.
8

REFFERNCES
Books and Journal
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Cheema, S., Akram, A. and Javed, F., 2015. Employee engagement and visionary leadership:
Impact on customer and employee satisfaction. Journal of Business Studies
Quarterly. 7(2). p.139.
Dana, B. G., Mukaj, L. and Vishkurti, M., 2016. Creating a model culture of management
change. Annals of the University of Oradea, Economic Science Series. 25(1). pp.871-
880.
Jang, J. and Kandampully, J., 2018. Reducing employee turnover intention through servant
leadership in the restaurant context: A mediation study of affective organizational
commitment. International Journal of Hospitality & Tourism Administration. 19(2).
pp.125-141.
Jang, Y. J., Zheng, T. and Bosselman, R., 2017. Top managers’ environmental values,
leadership, and stakeholder engagement in promoting environmental sustainability in
the restaurant industry. International Journal of Hospitality Management. 63. pp.101-
111.
Kanji, G., 2012. Total quality management: proceedings of the first world congress. Springer
Science & Business Media.
Lee, W.I., Chen, C.C. and Lee, C.C., 2015, August. The relationship between internal marketing
orientation, employee commitment, charismatic leadership and performance. In
Proceedings of the 17th International Conference on Electronic Commerce 2015 (p. 1).
ACM.
Sallis, E., 2014. Total quality management in education. Routledge.
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implications for service leadership. International Journal on Disability and Human
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Shek, D.T., Lin, L. and Liu, T.T., 2014. Service leadership education for university students in
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human development. 13(4). pp.513-521.
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