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Leadership and Management for Service Industries Doc

   

Added on  2020-10-05

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Leadership andManagement forService Industries

Table of Contents.........................................................................................................................................................1INTRODUCTION ..........................................................................................................................2TASK 1............................................................................................................................................2P1 Different Classical Management Theories.............................................................................2P2 Explain the role of the leader and different leadership styles within specific service sectorindustry. ......................................................................................................................................3P3 Review the management and leadership styles in a specific service sector organisation......4TASK 2............................................................................................................................................6P4 Investigate the internal and external factors that influence management styles andstructures within specific service sector organisation.................................................................6TASK 3............................................................................................................................................8(Covered in PPT )........................................................................................................................8TASK 4............................................................................................................................................8(Covered in PPT )........................................................................................................................8CONCLUSION ...............................................................................................................................8REFFERNCES.................................................................................................................................91

INTRODUCTION Service industries mainly comprises of companies such as retail, transportation, food andbeverage, fun and entertainment services and many other service related business. It is also thetertiary sector of the industry which is involved in providing services rather than providingtangible. In order to effectively manage the business operations effective leader and manager isrequired to control all the business activities in an appropriate manner. The report is based onDocklands Academy which is in London and has a close partnership with three restaurantschains called Hazev, Haz and Tas. This restaurant chain includes 21 food and beverageoperations all around London including cafes and bars to the large restaurants which is servingAnatolian cuisine (Bratton and Gold, 2017). This project will throw lights on differentmanagement theories which assist managers to effectively function within the organisation andalso explains the role of leader and their different leadership styles which helps the leader tohandle various situation within organisation. It also review various factors which influencesvarious management styles. Along with it also discusses current and future management andleadership skills within the specific service sector industry. TASK 1P1 Different Classical Management TheoriesClassical Management theory works on the assumption that workers only posseseconomic and physical needs, it doesn't demands fulfilling social needs and job satisfaction.Their major focus is towards centralised decision making and maximisation of profits. Variousclassical management theories in context to respective restaurant are described as follows- Scientific Management theory- This theory is based on the belief that there are variouspractices and methods which the manager within the respective restaurant can adopt butchoosing the one most effective method is the main purpose of scientific management(CheemaAkram and Javed, 2015). This theory assist the managers to use data and and measure theprogress of the respective restaurant in numerical terms. This assist the manager of Hazev, Hasand Tas to run their business efficiently by providing certain guidelines to its managers so thatbusiness can earn more profitability. Bureaucratic Management Theory - This is an another management theory whichdefines discusses the hierarchy within the organisation and governs roles and responsibilities of2

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