Influence of Technology on Management and Leadership Styles in Hospitality Service Sector

This article explores the influence of technology on management and leadership styles in the hospitality service sector. It discusses the impact of internal and external factors on management styles, the characteristics of effective managerial and multi-generational leaders, specific changes in management style, and the role of technology in managing people.

“The influence of technology on management and leadership styles in
hospitality service sector”

Introduction: The way of getting employee together in common
platform in term of achieving the goal and objective of the
organisation is known as organisation management. Every leaders
has its own style of handling its subordinate at work place this style
known as management style. In this context, there are various type
of management style which is used by the manager in the
organisation. In this style there is internal and external factor which
affect the management style.
P4. Internal and external factors influencing management styles.
Company culture: The culture of the organisation affect
management style of the manager. In this context, if the culture of
Wa-pila hotels is good than the manager should use the laissez faire
style of management. In this management style manager believe
that his\her staff is capable of doing their work and task they can do
it their work without the guidance. In this type of management style
manager is present for guiding its employee but not spend its much
time on their performance(Le, and Lei, 2017)In this context,
employee required a creative leaders who inspire employee to think
in a innovative and express their work with different method.
Employee diversity: In this context, manager Wa-pile must give
respond to diversity for the staff by developing a multi culture
approach at work place. In this context, manager of Wa-pile use
participative style in which manager work closely with its employee
to help them in succeed. Manager should work with employee with
having the different background where the manger put effort to
providing employee which they want so that they can work
effectively.
External factors:
Customers: In this context,Customers are considered as the external
factors. Manager of Wa-pila use the effective style for gain the trust
of its customer so that organisation can move to the next step. In
this context manager of Wa-pile hotels can read the behaviours of
the customers but they can not learn to adopt changes which affect
sales. In this context, manager of Wa-pile listen about their need
and wants and offer services according to that.
Competitors : in this context, competitors are considered as the
external factors , when Wa-pile invented something unique in its
service to attract its customers so their is the chance that other
organisation will also use this. So, Wa-pile hotel should find out
their weakness show customers as their the strong point. Manager of
Wa-pile use the style which make its service more unique than
others.

Characteristics of effective managerial:
High achiever: Manager of Wa-pile hotels set high mission and
vision for its organisation and inspire employee in organisation to
achieve them. Manager should develop guideline for their
employee to achieve the goals objectives of organisation. Manager
should guide its employee at each stage so that they can achieve set
objectives.
Knowledge: Manager of Wa-pile hotels should have the full
knowledge about managing the projects. If the manager don't have
the enough knowledge about the project than its lead to the failure
for hospitality industry. In this context, manager should have
proper knowledge about the technology which work effectively in
term of saving the time. For example: they should provide online
booking services and online payment services to its
employee(Jiang, . and Chiao, 2015)
Communication skills: a manager should have effective
communication which is effective in interacting with employees
and its customers. Manager of Wa-pile hotels can communicate
with its employee face to face and they can also communicating
on mail by replaying important mails online with its client and
employees.
Characteristics of multi generational leaders :
Creativity: leader of Wa-pila hotel should be creative. In this
context, leaders should some creative and unique ideas which
attract more customers toward their services. In Wa-pila hotels
leader use some creativity from which customers get attracted.
Leader use idea which goes with the trend adopt the things
which is trending.
Decision making capabilities: leaders of Wa-pila hotels have
to face the various situation in which leaders have to take an
effective decision which is lead to the good result. Leader have
to take the decision in various situation such as at the time of
any change occurred , new policies , new trends(Hsiao, 2015)
Specific changes in management style: Management style is
defined as the way of accomplishing the objective of
organisation. In organisation there is different type of styles are
used such autocratic, democratic, authoritarian, laissez fair this
all style of management shows the changes. Autocratic style is
defined as the style in which decision are take by the manger in
the organisation from which employee feel less valued in the
organisation which not give good result in organisation. If the
organisation use democratic leadership than its involve
employee decision from which employee feel more valued and
give positive result.
One of the major factor which bring change in style of
leadership is technology. This created various challenges for
the leaders and at the same support them in managing people.
Technology assists leaders in keeping track of all the activities
of employees no matter in which location they operate. new
business operations are all connected with various
technological devices such as cloud computing, artificial
intelligence and many more. Technology offer more flexibility
to employees, help leaders in manage any project at any time,
ensure effective planning and also ease the process of train
workers so they can perform their job roles in an efficient
manner.
Conclusion: From the above discussion it has been concluded
that leadership are affected by the various internal and external
factors. Manager and leaders required some effective
characteristic which is lead to the good result in organisation.
In management style every management style has its different
features.