Leadership and Management for Services

This presentation explores the different classical management theories applied in the hotel industry and the role of leaders and different leadership styles in service sectors. It reviews the management and leadership styles in the hotel industry and discusses the past, present, and future of leadership styles in hotels. The presentation also covers the internal and external factors influencing leadership style. The conclusion summarizes the key findings and references are provided for further reading.

LEADERSHIP AND MANAGEMENT
FOR SERVICES

INTRODUCTION
Management refer to such activity which manages overall process of the
company and also include the planning, controlling, organizing there day to
day activities which helps them to achieve targets within the stipulated time.
Leadership also had an active role in management of the company. Present
report is based on Wa-pila hotels and in this report it includes various
classical management theories. It also includes the reviews of management
and leadership style engages in hotels industry.

P1 Different classical management theories applied in
hotel industry
To manage the overall activities in the hotel, there are
various classical theories which are to be adapted such as:
Administrative (Henri Fayol)
Scientific (Frederick Taylor

P2 Role of leaders and different leadership styles in
service sectors.
• Leadership plays a unique role in management of the company, and they
trained the employees and staff members to achieve goal with appropriate
results. The role of leaders in Wa-pila hotels is that he builds morality and
ethical behaviours among the employees.
• A clear vision is set in the organization regarding the strategies which is
designed by the senior department and also helps them to manage their
time and work, so that they can also spend some time for their family.

CONTD..
There are various leadership styles which can be undertaken under
hospitality sector, in the context of Wa-Pila, such as follows ~
Leadership
styles
Democratic
Autocratic
Transactiona
l
Transformati
onal

P3 Reviewing the management and leadership styles in
hotel industry.
• As the above management and leadership skill are discussed it is to be
reviewed that according to Wa-pila hotel, Herzberg motivation leadership
style is useful as it enhances more business to the hotels by retaining the
trust and loyal employees for longer term.
• They also bring job satisfaction to the staff by providing proper training
and motivation guidance by the leaders. The classical management
theories are more appropriate in case of Henri Fayol theory.
• As it examines the overall planning activity of the hotels and also
examine minutely their working and the employees strategies which they
adapted in achieving and behaving well in the premises.

Leadership Style in hotels: Past, Present and Future
• In case of past experience, the hotel industry uses the autocratic style which means that they take
their own decision and also responsible for such risk which is to be associated in the hotel.
• In case of present experience, the hotel industry mainly focus on the democratic leadership style to
accomplish such task in group activity so that they can achieve more profits in near future. With
the motive to enhance employee morale and motivation hotel unit undertakes such leadership style.
• In case of future experience, Wa-pila hotel make focus on using the combination autocratic and
democratic leadership styles by keeping in mind existing situation. Moreover, one leadership style
does not fit in all kind of situations.

Internal factors influencing Leadership style
• Competition among staff
• Changes in management norms
• Work pressure
• Lack of motivation

External factors influencing Leadership style
Environmental factors
Culture values and norms
Technology changes

CONCLUSION
From the above study it can be concluded that in managing the leadership
skill, the role of managers and leaders play an active role in respect of
adapting the vision and mission of the hotels at vast scale. It implements
various theories and also apply different leadership skills to motivate
employees to achieve the targets within the stipulated time.

REFERENCES
Jang, Y. J., Zheng, T. and Bosselman, R., 2017. Top managers’
environmental values, leadership, and stakeholder engagement in promoting
environmental sustainability in the restaurant industry. International Journal
of Hospitality Management. 63. pp.101-111.
Jung, H. S. and Yoon, H. H., 2016. Why is employees’ emotional
intelligence important? The effects of EI on stress-coping styles and job
satisfaction in the hospitality industry. International Journal of
Contemporary Hospitality Management. 28(8). pp.1649-1675.
Quintana, T. A., Park, S. and Cabrera, Y. A., 2015. Assessing the effects of
leadership styles on employees’ outcomes in international luxury
hotels. Journal of Business ethics. 129(2). pp.469-489.