Leadership and Management for Service

This presentation covers different classical management theories and organisational culture, along with the role of leader and manager in WaPila organisation. It also discusses the management and leadership style in the context of the hospitality sector.

Leadership and
Management for
Service

Content
 Introduction
 Past Leadership Scenario
 Present Leadership Scenario
 Future Leadership Scenario
 Conclusion
 References

This presentation is going to cover different classical management theories
and organisational culture along with role of leader and manager in Wa-
Pila organisation. Beside this, management and leadership style is
reviewed in context with hospitality sector.
Introduction

PAST LEADERSHIP
SCENARIO

Leadership and Management for Service
According to the classical management theories, employees in an
organisation posses both economical and physical needs. In past
time, company uses Scientific classical management theory to
manage their work.

Organisational culture in Wa-Pila
Organisational culture is referred as a system of shared attitudes and beliefs
which is developed in an organisation and directs the behaviour of employees
in a organisation. In context with Wa-Pila, organisational culture in past stated
below:
Person culture: In this organisational culture, employees give more value to
their personal benefits rather than aims and objectives of company. This
culture acts as a barrier in the growth and success of Wa-Pila.

Role of leader and manager
Leader and managers plays an important role in the success and growth
of an organisation. Roles played by manager and leader in Wa-Pila
were different but helped employees in performing their work in an
organised manner.

Leadership style in Wa-Pila
Autocratic: In this leadership style, leader of an organisation takes
important decisions without discussing it with subordinates and
employees. Due to this, workforce of company were bound to
follow their orders. This has reduced their productivity and working
potential due to which organisational goals had suffer.

PRESENT LEADERSHIP
SCENARIO

Leadership and Management for Service
There are traditional management theories that can help an organisation in
formulating an appropriate operational and hierarchical structure so that
all work related activities can be performed desirably. At present,
company is using Bureaucratic theory.
Bureaucratic theory: This management theory is given by Weber and
defines administrative and organisational framework of an organisation.

Organisational culture in Wa-Pila
At present, company is using Role culture as their organisational culture.
Role culture: In this culture, work is given to employees according to their
capabilities, interest and expertise. If Wa-Pila will chose this culture,
then organisational productivity will enhance as employees will deliver
their best performance while performing business activities.

Role of a leader
Encouraging employees: Role of leader in Wa-Pila is to guide and
motivate workforce so that they can perform well in complex
situations and organisation will attain high revenues and profits.

Role of manager
Directing workforce: It is the role of manager in an organisation to
direct its workforce in performing their activities and work. This is
benefiting employees in working efficiently while working on
complex projects or tasks.

Leadership style in Wa-Pila
Democratic: In this kind of leadership style, leader of a company take
advice from their employees before taking a decision. Due to this
engagement of workers will increase and organisation will be able
to achieve profits in a considerable manner.

Review leadership and management
style in specific service sector
In case of Wa-Pila, manager of company has adopted persuasive
management style and leader of company adopts democratic style of
leadership so that organisational work can be accomplished with full
efficiency.

Continue…
Basis Persuasive management style Democratic leadership style
Definition This style is similar to autocratic
management style in which
important decisions are taken by
managers but they share more
time with their employees by
helping them in completing
work and working along with
them.
In this style, leader of firm asks
opinion of workforce before
taking a decision so that right
decisions can be taken and
competitive advantage can be
gained.

Continue…
Basis Persuasive management style Democratic leadership style
Advantage Work accomplishes in a timely
manner due to which
organisational productivity of
Wa-Pila hotel enhances.
It will benefit the hotel in
creating high job satisfaction
and engagement among
employees.
Disadvantage If manager fails to take right
decision, all consequences will
be faced by manager only.
Decision making takes a long
process and conflicts takes place
due to varying opinion of leader
and employees.

FUTURE LEADERSHIP
SCENARIO

Leadership and Management for Service
Different classical management theory will benefits employers and
employees in Wa-Pila to identify their roles and responsibilities so
that competitive advantage over rivals can be gained. In future,
company can use administrative management theory.

Organisational culture in Wa-Pila
In context with Wa-Pila, company can adopt following stated
organisational cultures in future:
Task culture: This culture takes place when teams are formed in an
organisation to perform specific tasks or projects. In case of Wa-
Pila, success of this culture will depends upon the team dynamics.

Role of leader
Formulating strategic plans: In case of Wa-Pila, future role of leader
will be to formulate all important strategies and plans for hotel, so
that all important activities can be performed properly without any
confusion. This will results in timely completion of work.

Role of manager
Implementing strategic plans: Policies and plans which will be
formulated by leader, will be implemented by manager in Wa-Pila
so that employees can easily understand about their work. By this,
their organisational productivity will enhance.

Leadership Style in Wa-Pila
In case of Wa-Pila Hotel, leader of hotel is recommended to chose
situational leadership style so that decisions can be taken in a right
and strategic manner. Although, this process will be time consuming
but due to engagement of more people, organisation will achieve
high profits.

Review of management and leadership
style
Manager of Wa-Pila Hotel can use persuasive management style in
future also in which employees are informed by important decisions
and policies in a timely manner but they were not part of decision
making process. But this style will not fit in every situation.

Influence of technology
Due to technological advancement, it has became easier for manager
and leader to perform business operations in a more desired manner.
Due to high technology, manager is able to acknowledge employees
about different concepts in a simplified manner and it has became
easier for leader to formulate different policy by acknowledging
market conditions in a proper manner.

Conclusion
It has been summarised from the above report that business organisations
dealing in service sector can achieve growth and success in competitive
market world only if the leaders and management provides maximum
support through performing their allotted roles and responsibilities.
These roles and duties includes training and development programs,
providing motivation through rewards and compensation, performance
appraisal etc.

References
Hisrich, R. D. and Ramadani, V., 2017. Entrepreneurial Marketing Mix.
In Effective Entrepreneurial Management (pp. 75-99). Springer, Cham.
Jenyo Gabriel, K. and Soyoye Kolapo, M., 2015. Online marketing and
consumer purchase behaviour: a study of Nigerian firms. British
Journal of Marketing Studies. 3(7). pp.1-14.
Kotoua, S. and Ilkan, M., 2017. Tourism destination marketing and
information technology in Ghana. Journal of destination marketing &
management. 6(2). pp.127-135.

Thank You