Leadership and Management in Business: A Comparative Analysis of Kingfisher plc and Amazon

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BUSINESS MANAGEMENT & OPERATIONS

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Table of Contents
Introduction:....................................................................................................................................3
Company description:......................................................................................................................4
LO1 Differentiate between the role of a leader and the function of a manager..............................5
Using examples from your organisation define and compare the different roles and
characteristics of a leader and a manager [P1]............................................................................5
LO2 Apply the role of a leader and the function of a manager in given contexts...........................9
Using examples from your chosen organization, examine examples of how the role of a leader
and the function of a manager apply in different situational contexts [P2].................................9
Apply different theories and models of approach, including situational leadership, systems
leadership and contingency [P3]................................................................................................11
LO3 Demonstrate an appreciation of the role leaders and managers play in the operations
function of Amazon.......................................................................................................................13
Explain the key approaches to operations management [P4]....................................................13
Explain the importance and value of operations management in achieving Amazons business
objectives [P5]...........................................................................................................................14
LO4 Demonstrate an understanding of the relationship between leadership and management in a
contemporary business environment.............................................................................................16
Using examples from your chosen organisation assess the factors within the business
environment that impact upon operational management and decision-making by leaders and
managers [P6]............................................................................................................................16
Conclusion:....................................................................................................................................18
References:....................................................................................................................................19

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Introduction:
In business context role of a manager is very important and in this project the role and
responsibility of the manager and leader will be discussed. In different journals and theories the
concept of the leader is not defined rather it can be said that cannot be defined by anyone
properly. According to few opinions, the leader is the by birth characteristic. In this project the
role of a leader and manager will be described in comparison and also the responsibilities and
different activities will be critically analyzed in this project. In addition, a different theory of the
leadership will be described to understand the concept of the leadership. Role of the leader and
manager in the operation of an organization will also be placed for better understanding. In last
part, the factors which can hamper the decision-making process and operation management will
be described in a significant way.

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Company description:
The Kingfisher plc is the big branded retail store in the London and operated since 1982.
Headquarter of the Kingfisher plc is situated in the London and near about 1200 stores are in the
name of the company all over the world basically Asia and Europe. This company has been
ranked as the third position in the third largest commercial property developer. The Kingfisher
plc is also in London stock exchange and FTSE 100 INDEX (Kingfisher.com, 2017).