Effective Leadership Qualities for Duty Managers

This assignment delves into the essential leadership qualities needed by duty managers. It asks students to define these qualities, discuss how leaders should treat their employees, outline leader responsibilities towards staff, and analyze the relationship between organizational leaders and employees. The importance of hiring the right people for organizational success is also addressed, along with specific skills and attitudes a duty manager should possess.

Running head: LEADERSHIP AND STYLE
Leadership and Style
Name of the Student:
Name of the University:
Author note:

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Table of Contents
1. Introduction.........................................................................................................................2
2. Discussion...........................................................................................................................2
2.1. Observation..................................................................................................................3
2.2. Interview......................................................................................................................3
2.3. Reflection....................................................................................................................9
3. Conclusion........................................................................................................................10
4. References.........................................................................................................................12
5. Appendix...........................................................................................................................15
5.1. Interview Questions...................................................................................................15

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1. Introduction
The word “leadership” has a variety of images. One can be a political leader, school
leader, business leader and many more. A leader helps others to choose the right path and
take the right decision (Batool 2013). They set a vision and a new direction, influence others
to follow their direction and create something that is new and original. A transformational
leader can change many lives and earn appreciation from others (Yukl 2012).
The report throws light on the qualities a successful leader should have along with the
leadership theories including followers, organizational culture and change management. A
good leader requires certain number of skills which help them interact positively with their
followers. One needs to communicate succinctly and clearly with his/her followers to explain
the goals of the organization (Sethuraman and Suresh 2014).
The report highlights the leadership skills of the duty manager of Golden Village
Multiplex Private Ltd, Yap Chui Chin and how she manages her work daily. She has been
leading the cinema chain for more than twenty five years. In addition to this, the report
contains few leadership qualities that would help someone gain knowledge on how to become
a successful leader.
2. Discussion
Becoming a good and effective leader is not an easy thing. It is a time taking process.
One needs to learn a lot and practice the leadership qualities until and unless he/she becomes
a part of it. An effective leader must have certain qualities (McCleskey 2014). Those are
discussed here. Firstly, a leader must be able to succinctly and clearly communicate his/her
ideas and opinions among the followers. He/she should always be available to discuss about
issues and problems with his/her followers. Secondly, a leader should constantly motivate

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and inspire his/her followers in order to encourage passion and productivity (Showry and
Manasa 2014).
Thirdly, a leader single handedly cannot achieve the goals of an organization.
Constant help and support from the members is necessary. Fourthly, a leader has loads of
responsibilities towards his/her followers. If a leader is ineffective, then he/she may have a
chance of losing respect from the members. Therefore, a leader must not have commitment
issues and be responsible towards the members (Komives and Wagner 2016).
2.1. Observation
Modern day business professionals and celebrities are aware of the fact that in order
to achieve their goals, they must learn and adopt certain leadership skills and qualities. Such
an inspirational leader is Yap Chui Chin, who changed millions of lives and encouraged
many (Choi et al., 2016). Chin has been leading the Golden Village Multiplex Private
Limited television and her career spanned more than 25 years. Being the duty manager of the
company, she leads her team with full confidence (Conger and Kanungo 2017).
The success and growth of any organization depends on how the management team is
led. In order to become a successful duty manager, on needs to be confident and responsible
towards his/her employees. He/she must have certain leadership qualities in order to maintain
and provide overall safety measures at the premises. Chin, being the duty manager of the
Golden Village Multiplex, shares her leadership qualities and how she manages her work
(Harris et al. 2013).
2.2. Interview
Being a leader, Chin never lost his sight of humanity. In her opinion, most people can
achieve bigger if they have determination and keep trying. On being interviewed, the leader
answered each and every question in full details and explained every portion. The interview

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was strongly based with questions on leadership skills and decision making, which gave
satisfactory results. Her ideas and opinions gave a brief explanation of her leadership style
and skills (Shamir, House and Arthur 2012).
On being asked about the leadership qualities a duty manager requires in order to
succeed, she explained it very clearly. “For becoming a successful manager an individual
must follow these four principles. Firstly, one must know what he/she is doing and what they
aim for, as identifying one’s aim is very necessary. At times, an individual cannot decide
what they aim for and what their goals are. This results in losing focus. Secondly, many a
times, I have seen people having potential cannot make it on the long run. This is because of
lack of concentration and focus. People have to focus on the thing which they are doing.
Thirdly, it is important to be sincere with your work, values and beliefs. One should
not try to be someone which he/she is actually not. Just be your own self, that is, genuine and
not fake, to impress others. You will surely succeed. Fourthly, on should have that humanity
in him/her self. No matter how successful or rich a person becomes. He/she must be humble
and affectionate towards others. This will help in creating a long lasting impact on his/her
followers’ minds.”
When the interviewee was asked how a leader should treat his/her employees or
subordinates, her reply gave useful insights. According to her, “A leader’s success depends
on how he/she is treating his/her subordinates. It should not be taken lightly as it acts as a
powerful energizer that can take anybody to something greater and huge. One should behave
properly with his/her subordinates, conducting timely ceremonies and promotions which
would energize the employees to work better. A leader must be responsible towards his/her
employees and with constant motivation and encouragement; a person can achieve huge
success.”

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Further she added, “One should believe in his/her own self. There are times when
people summon great courage and take big decisions which others may oppose. One has to be
a risk taker if he/she wants to achieve something greater. He/she has to believe in the path
they are undertaking. Like stocks, one should choose the best and the right path for
themselves. One has to be authentic and true and believe in them that the decision they took
is going to work. Being a celebrity, I think that all celebrities must love what they do. If a
person dreams small, then he/she may achieve something less than there expectation and for
many that is enough. But if someone wants to achieve something bigger with long lasting and
widespread impact, he/she needs to dream bigger and take bold steps.”
When the interviewee was asked about the responsibilities a leader or a duty manager
should bear, her answer gave some important information. In her opinion, “Not everyone can
shape his/her destiny. When a person rises to the position of authority, he/she has loads of
responsibilities. He/she has to keep an eye on a daily basis how the employees of the
company are working, how the company is running, the reason of profits and losses. He/she
must know where to run and where to stop by not leaving the employees behind. A leader
must be honest and authentic. He/she must not hide things from any of the external public as
well as internal public. This helps in gaining trust from both the sides. He/she should
understand the level of transparency and vulnerability as it results in humility and
truthfulness.”
According to Chin, “A leader must be trustworthy and be able to gain trust from
his/her supporters. An open mind and a clear heart are very necessary in becoming a
successful leader. Being honest and trustworthy would help him/her gain faith from the
employees. Last but not the least; a leader must have a creative mind and be flexible in
nature. Flexibility skills of a leader help him/her to accept whatever changes required at any

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point of time. Moreover, he/she must always be open to receive feedbacks and suggestions
from his/her followers.”
On being asked about the relation between an organizational leader and his/her
employees, she gave such a wonderful reply. Chin said, “Transformational leaders must give
their subordinates the opportunity to solve problems which arises. This will help them
become creative and stimulate innovative ideas. Moreover, the employees will have the
courage to voice their opinion and share their views without the fear of being punished or
scold. An employee will get the opportunity to share his/her problems, if any. This will help
the leader to understand their issues and he/she should mentor them by offering career
counseling individually.”
She further adds, “As a business leader, one’s quest should just not only be about
winning and making money. It should always be about building a great and enduring
company, with good and cooperative employees. Employees attitude play a vital role in the
success of any company. A leader must be able to maintain a balance between social
conscience and the company’s profit. Moreover, a leader should be influential and have the
ability to influence others. He/she must have a good charismatic attitude and personality
which would influence the employees to follow their leader’s path. Being a leader, one must
be able to earn the respect and trust and build confidence of his/her subordinates by
motivating them each and every time. A good leader must be enthusiastic and positive which
will help him/her to motivate the subordinates. He/she must give the employees the
opportunity to dream and achieve bigger because employees play a major role in the
company’s success.”
When Chin was asked to comment on how hiring right people can reflect the success
of any organization, she said, “Hiring right employees is like choosing the right film to work

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on. I always believe in hiring the right individual as they are responsible for the
organization’s success. If any individual lacks dedication and confidence, the company will
suffer great consequences.” Therefore, according to Chin, “A leader must have an eye for the
right people. He/she must choose the members wisely, as the people serving for the company
is the heart of the organization.” Furthermore, he added, “A leader should also know the
importance of partnerships. I believe finding a right partner for the company can help in
creating brand awareness and in turn help in achieving the company’s goals and motives.”
In Chin’s opinion, employees of the organization are the pillars of any business.
Hiring right employees can take any company to a higher level. Just like choosing right actor
leads to the film’s success, right selection of employees proves beneficial for the company.
Employees must be treated nicely, through constant motivation and support. If any
miscommunication occurs between an organizational leader and an employee regarding
anything, it is the duty of the leader to clarify the issue. “At times, I listen to my employees’
ideas and views which give me some informative insights. According to me, it doesn’t make
a leader small; rather it helps in motivating the employee to work better.”
On being asked about the basic skills and qualities a duty manager should have, she
gave a brief reply about the important working skills of an individual. According to her, "A
duty manager must have a creative and an innovative mind. He/she must be able to undertake
creative strategies for his/her work. With an innovative mind, one can reach to the ultimate
level of success. Moreover, the flexibility skills of a celebrity would help him/her to accept
whatever changes required at any point of time. He/she should think critically and have the
solutions to each and every problem that arises. A leader must be versatile in nature and opt
for any role. He/she needs to give his/her best and pour their heart out to perform the role.

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Chin thinks communicating with each and everyone is necessary. “A duty manager
must be vocal and open minded. Taking wrong decisions can cause severe damage to his/her
reputation. It may mar the person’s progress. Therefore, it is important to first talk or
communicate with the concerned people and then take decisions. It helps in gaining
knowledge about customers’ demands and wishes. Positive publicity can take a leader to
his/her highest position; likewise, negative publicity can mar his/her reputation to a huge
level. One may not want to malign his/her reputation in front of the followers and supporters.
Therefore, it is important to take right steps, in accordance with that.”
On being asked about what the attitude of a leader should be, she said “A leader
should have a positive attitude towards his/her staff members. If a leader is ineffective, then
he/she may have a chance of losing respect from the members. He/she must not have
commitment issues and be responsible towards the members. The company’s success
depends on the way a leader is treating his/her subordinates. It should not be taken lightly as
it acts as a powerful energizer that can take a company into something greater and huge. One
should behave properly with his/her subordinates, conducting timely ceremonies and
promotions which would energize the employees to work better. Bonuses and incentives
provide constant motivation to the employees to work better and progress.”
Moreover she added “a leader should be responsible towards his/her associates. With
constant motivation and encouragement, a company can achieve huge success. One should
believe in his/her own self. At times, people summon great courage and take big decisions
which others may oppose. One has to be a risk taker if he/she wants to achieve something
greater. He/she has to believe in the path they are undertaking, while choosing the best and
the right path for themselves. A leader has to be authentic and true and believe in him/her.
He/she must be confident about his/her decision making capability and know that the
decision taken is going to work.”

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2.3. Reflection
Yap Chui Chin is one of the most successful persons of Singapore, who has been
leading the Golden Village Multiplex for many years. One of her good qualities is
encouraging diversity at workplace. Her respect for culture gained her much appreciation.
She respects each and every diversity and culture. According to her, a diverse workforce can
be regarded as a reflection of changing marketplace and the world. It is responsible for
bringing in high values to any organization. Respecting differences of each and every
individual proves to be beneficial at the workplace. It creates competitiveness and increases
work productivity as well. Managing diversity benefits the associates by creating safe and fair
environment where each and every employee or associate has the access to opportunities as
well as challenges.
She believes that the effectiveness of team work depends on how the team members
are working to achieve a common goal. In her opinion, good team members know how to
maintain peace and harmony. It doesn’t usually happen by accident. Huge amount of hard
work, struggle, cooperation and commitment can result into a good team, which is the key to
success. A team is productive if it is committed to a goal and the members are able to finish
the goal by using its own resources. When a team is introduced to a goal, they should come
forward and work as a single unit to finish the given task. Each of its members should be
equally participating in the given task and share their efforts in order to get good results as it
is essential for the team’s success.
A leader should also have risk management skills. According to her, whenever Chin
faced any risky situation, at first, he believed in herself and her employees. She knew that she
could overcome any situation, as she had full confidence on herself and her employees. She
preferred taking some steps for managing a risky situation. Firstly, she reviewed the risk by
taking under consideration its profile. She carried out risk assessment tasks by checking its

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background and quality. Secondly, she made sure that all the risk management tools are
available or not. A set of risk management tools must always be available, that is, a risk
register, platform tool, strategic management plans and others. It will help in sustaining the
work and lessen the amount of risk.
Thirdly, whenever she faced any risky situation, she decided to communicate the
problem to all of its members and staffs. Hiding or concealing facts will not help in
controlling the situation; rather it may even worsen the condition. Therefore, it is the duty of
any leader to convey all the information to its employees or associates. At times, taking
suggestions and opinions from them may help the leader to face the risky situation. Chin
seeks advice from her makeup artist, employees or associates and implements their ideas and
opinions. This motivates them to a huge extent and makes them feel that they are an
important part of the company.
3. Conclusion
To conclude, a leader must have certain qualities to influence his/her followers.
He/she must be responsive towards his/her followers. Being a leader is not easy; he/she needs
to think out of the box and choose the best option. A leader acts as an inspiration to many
people. Therefore, he/she must provide constant support and motivation to the followers. Not
everyone can become a leader without these skills. Good leaders help in creating a team to
achieve a common goal or vision.
In order to create a team, a leader at first must be able to understand the team
dynamics. He/she needs to make sure that the team members have all the necessary abilities
and skills to achieve the common goal for the company’s success. Moreover, a leader has the
responsibility for bringing in high values to any organization. Respecting differences of each
and every individual proves to be beneficial at any workplace. It creates competitiveness and

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increases work productivity as well. It is the duty of the leader to promote cultural diversity at
the workplace by applying proper management tools, in order to have a successful behavior.
A leader should be responsible towards its employees or followers. He/she requires
certain number of skills which help them interact positively with their staff members. One
needs to communicate succinctly and clearly with his/her followers to explain the goals of the
organization. A good and effective leader is the reflection of a successful organization. If a
person doesn’t believe in his/her own self and have less confidence, then he/she can never
become a successful leader. Therefore, an effective and good leader requires all these
qualities and skills to succeed; and it is actually very exciting in taking part in this wonderful
journey.

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4. References
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development. NavPress.
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5. Appendix
5.1. Interview Questions
1. According to you, what are the leadership qualities a duty manager requires in order
to succeed?
2. How a leader should treat his/her employees or subordinates?
3. What are the responsibilities of a leader or a duty manager towards his/her staff
members?
4. What should be the relation between an organizational leader and his/her employees?
5. How hiring the right people can reflect the success of any organization?
6. What are the basic skills and qualities of a duty manager?
7. Can you share some of your valuable views regarding the attitude of a leader?