Leadership in Clinical Practice: Lowering Patient Waiting Time in XYZ Hospital

Leadership in Clinical Practice

Contents
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
Conclusions................................................................................................................................8
References..................................................................................................................................9

Introduction
The long waiting time especially in the accident and emergency department is one of the
crucial issues that XYZ hospital (name changed to maintain privacy) has been facing since
long time. The patient waiting time in the A&E departments are perceived as a barometer for
gaining the understanding of the performance of a healthcare organisation. So it is important
that leaders of the XYZ hospital adopt required leadership approach and skills to lower the
patient waiting time. So, it is essential that the healthcare organisation works towards
lowering the patient waiting time in order to improve its performance and enhance patient’s
experience. The leaders XYZ facility needs to adopt the appropriate leadership attributes and
approaches in order to manage the staff and bring this change. This essay describes the
different aspect of the patient waiting time and the reasons for reducing it. The essay further
discusses the barriers faced by the leaders of XYZ organisation to tackle this issue of waiting
time. Next, the essay outlines the various leadership approaches that can be used by its
leaders in order to bring this change. Lastly, the report is concluded with the key findings.
Discussion
Several studies and surveys suggest that the organisations which are unable to tackle the
waiting time frustrations may drop their patient base up to 54% base in a year (Hedges).
Apart from that the organisation may also lose patients who ignore the facility after being
informed about long wait times through various sources like family, web reviews, etc.
Therefore, this change of lowering the patient waiting time is essential or it will affect the
retention, experience and satisfaction of the patients in the XYZ facility. It is also observed
that people discourage other people when they had to experience long wait times. Also, while
searching for healthcare organisations for getting services, people especially hunt for