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Leadership & Management for Service Industries: PDF

Review the impact of digital technology on management and leadership in the service industry.

10 Pages2539 Words446 Views
   

Added on  2020-12-29

Leadership & Management for Service Industries: PDF

Review the impact of digital technology on management and leadership in the service industry.

   Added on 2020-12-29

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LEADERSHIP ANDMANAGEMENT FORSERVICE INDUSTRIES
Leadership & Management for Service Industries: PDF_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1LO1..................................................................................................................................................1P1 Classical management theories and their applications in service industry.............................1P2 Role of the leader and different leadership styles in service sector industry.........................2P3 Management and leadership style at service sector organization...........................................3LO2..................................................................................................................................................4P4 explain internal and external factors that affect management and leadership at servicesector............................................................................................................................................4LO3..................................................................................................................................................5P5 Assess current management and leadership “hard and soft skills” of service sector withexamples......................................................................................................................................5P6 What are the future management and leadership skills for the service sector organization...5LO 4.................................................................................................................................................6P7 Compare and contrast between management and leadership styles at different servicessector............................................................................................................................................6CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................8
Leadership & Management for Service Industries: PDF_2
INTRODUCTIONLeadership and management are the important features of services industry as it help inunderstandin the use of technology and standardized processes to perform operations and howHazev, Haz and Tas invested in technology to provuide the better services to the customers. Thisreport includes the applications of classical management theories in service industry such asscientific theory, bureaucratic theory and administrative theory. This report also explains aboutthe role of leaders and various leadership styles and explains the internal and external factors thataffect the management team. This report discusses about the various types of skills require in themanagement team and also describes about the future management and leadership skillsnecessary for management team.LO1P1 Classical management theories and their applications in service industry.Management in any service is always a challenge for people as it includes planning,organizing, recruiting, directing and controlling etc. and all comes under the responsibility ofmanager (Conger, 2015). In early 90's, classical management theory was used to increase theproductivity and operations within the industry such as scientific, bureaucratic etc.Scientific Management TheoryThis theory was developed by Frederick Taylor to focus on better understanding betweenemployees and manager by improving efficiency. Hazev, Haz and Tas uses this scientific theorywhich helped them to increase the productivity and efficiency up to 200 percent. Theunderstanding between the supervisors , managers and employees at Hazev, Haz and Tas is verygood as they treat everyone as their part of a family and most of the people who are working istheir relative which makes the relationship more strong.Bureaucratic Management TheoryThis theory can help the management to work in a hierarchy structure. At the top ofmanagement includes owners, board of directors and executives that set long term goals for afirm. The middle management supervises the setting goals at the department. At the lowest level,the supervisor handles the day-to day activities and provide training and resolve employeeproblem. The Hazev, Haz and Tas management works in this structure where supervisor set thetask with clarity for managers and employees so that they can achieve the particular departmentalgoal. 1
Leadership & Management for Service Industries: PDF_3

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