Leadership & Management for Service Industries

Leadership & Management for service industries
(Unit 5)

Introduction
Service company need to create the edge by doing things differently from the
others, while continuing to strive for better performance quality. It is very necessary
for the company to deprive the long-lasting way of performing activities in to more
performing manner. In terms of leadership which is most required thing to deserve
attention because this sector represents 90 present of employment and nearly 80
percent of gross domestic product in the United States. This is the best way to
promote the business activities with the help of leadership approaches. Present study
based on leadership in service sector. For the study will be taking Thomas Cook and
TUI which is the largest chain in Travel and tourism industry. Study represents
different classical management theories and apply it into the TUI or in a comparable
service industry organization. Further also, it covers leadership styles in TUI or a
comparable service industry organization.

Soft Skills
• Team Leadership: this is the soft skills which is required by the manager in order to make employee feel easy and in
comfort zone. This will help to promote the effective employee development task and also very necessary and important to
lead the team in a higher efficient manner. hospitality sector has a huge department where requirement of effective team
leader is very important. Manager should also be a good leader to understand and manage the employee’s queries and
manage conflict among them.
• Coaching: Manager is a kind of mentor or the guide who always make employees on the correct path. Coaching helps to
develop a new managerial skill and who guide to be the better manner. excellent hospitality manager has always improved
the competency level of employees or of the team members through effective training and development, recognition and
motivation. So, in other words, manager should have that skills to perform all this specific task. That also very helpful for the
better motivation growth in the future.
• Mentoring : it is the another soft skill that should have In the HR manager in order to guide to all other employees within the
organization and goals. Mentoring is the best way to accomplish employee better performance.

To be Continued
Hard and soft skill of Restaurant Manager :
Hard Skills :
Monitoring : The foremost duty of restaurant manager is to handle the overall situation and guidelines to be more
effective and environment should be in the proper format. Overall, it also helps to define that monitoring process
should be handles in an proper manner.
Commercial Acumen : Commercial acumen is the foremost skill in which manager should also responsible to
manage the budget and controlling the best following activity. Restaurant manager responsible to analyse the
sales and follow up that how much company earn from which source.