Leadership & Management for Service Industries

Leadership & Management for service industries

a) Assessing the current management and leadership hard and soft
skill.
Hard and soft skill for Hotel manager
Hard skills
• Sales and Marketing skills: Hotel manager should know about the sales and marketing skills to
gain more customer attraction. Manager should understand and utilize the measures to get the
success in the market. As per the present scenario, Digital marketing is the trendiest in the market
that provides the best outcomes to the company. Hotel manager of should make itself more
creative and thoughtful to think new sales and marketing ideas.
• Human Resource Management: Combines many of the leadership soft skill with practical
aptitude in recruiting vetting and disciplining in the field. Hotels manager should also need to
evaluate and analyze the employee requirement as well.

To be Continued
Soft Skills
• Team Leadership: this is the soft skills which is required by the manager in order to make
employee feel easy and in comfort zone. This will help to promote the effective employee
development task and also very necessary and important to lead the team in a higher efficient
manner. hospitality sector has a huge department where requirement of effective team leader is
very important. Manager should also be a good leader to understand and manage the employee’s
queries and manage conflict among them.
• Coaching: Manager is a kind of mentor or the guide who always make employees on the correct
path. Coaching helps to develop a new managerial skill and who guide to be the better manner.
excellent hospitality manager has always improved the competency level of employees or of the
team members through effective training and development, recognition and motivation. So, in
other words, manager should have that skills to perform all this specific task. That also very
helpful for the better motivation growth in the future.