Leadership and Management for Service Industries Solution (Doc)
Added on 2021-01-03
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Leadership and managementfor service industries
Table of ContentsINTRODUCTION...........................................................................................................................1LO 1.................................................................................................................................................1P1 Classical management theories and leadership styles............................................................1P2 Role of leaders and different leadership styles in service sector industry context................2P3 Leadership and management styles in Hilton hotel...............................................................3LO 2.................................................................................................................................................4P4 Internal and external factor which affect the management styles and structure....................4LO 3 ................................................................................................................................................7P5 Current management and hard & soft leadership skills.........................................................7P6 Future management and leadership skills required by service sector....................................9LO 4.................................................................................................................................................9P7 Compare and contrast different service industry organisation in change managementsystem and leadership.................................................................................................................9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONLeadership defines as the important function of the management which plays animportant role in maximising the efficiency and effectiveness of the employees work forimproving the overall performance of the firm. Management is crucial part of the everysuccessful organisation which plays various functions such as planning, Organising, directingand controlling for accomplishing the organisational goals effectively. The success and failure ofthe company is largely depends on its management and leadership ability(Bush, Bell andMiddlewood, 2019). Hilton hotel is a global brand of hotel industry which is founded by theConrad Hilton in 1919. Report will present the various classical management theories andleadership styles and their implementation in the service industry organisation such as Hiltonhotel. Study explores the factors which influence the different management styles and structureof the service industry. It also defines the future management and leadership skills for thesuccess of the Hilton hotel.LO 1P1 Classical management theories and leadership stylesClassical management theory believes that employees in a service sector do not have anysocial needs they only have physical and economical needs. No organisation can gain goalswithout having proper management, so management plays a crucial role in an organisation. Thistheory helps Hilton hotel in increasing employees' performance and hierarchical structure definesjob responsibilities of employees at different levels. Classical management theories are definedas follows:Scientific management approach: It is a well known theory of management becausethis approach concentrates on increasing or maximizing productivity. With the help of thisapproach, manager of Hilton hotel can easily solve problems or issues related labour. Accordingto this, manager focus on determinant efforts in such a way by which it can change the system ofmanagement in order to become and make the interest of management and employees same. Thisstyle can easily help the hotel in order to achieve their determined goals (Vittikh, 2015). It isvery effective approach because with the use of scientific techniques it can raise overallproductivity.1
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