Diploma in Leadership and Management: Personal Work Planning and Goal Setting

This article discusses personal work planning and goal setting in Diploma in Leadership and Management. It covers the importance of ethical behavior and SMARTER goals in achieving organizational objectives. The article also explains different types of plans such as strategic, tactical, operational, and team plans.

Running head: DIPLOMA IN LEADERSHIP AND MANAGEMENT
Diploma in leadership and Management
Name of the student
Name of the university
Author Note

DIPLOMA IN LEADERSHIP AND MANAGEMENT
Table of Contents
Activity 1A......................................................................................................................................4
Activity 1B.......................................................................................................................................8
Activity 1C.....................................................................................................................................22
Activity 2A....................................................................................................................................25
Activity 2B.....................................................................................................................................28
Activity 2C.....................................................................................................................................31
Activity 3A....................................................................................................................................34
Activity 3B.....................................................................................................................................37
Activity 3C.....................................................................................................................................39
Activity 3D....................................................................................................................................41
Activity 3E.....................................................................................................................................44
Action Plans...................................................................................................................................49
Action Plan A:...............................................................................................................................49
Action Plan 2:................................................................................................................................51
Action Plan 3:................................................................................................................................52
References......................................................................................................................................53
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Activity 1A
Estimated time 15 minutes
Objective To provide you with an opportunity to serve as
a positive role model in the workplace through
personal work planning
Activity There are different types of leadership styles
such as- autocratic leadership, bureaucratic
leadership, charismatic leadership,
relationship- oriented leadership, servant
leadership, democratic leadership,
transformational leadership, cross- cultural
leadership, task- oriented leadership,
transactional leadership and laissez- faire
leadership (Lehman 2015).
Out of all these leadership styles, democratic or
participative leadership is the most appropriate
one. This is because; in this leadership style,
the leaders value the opinions of the team
members by involving them in the process of
decision- making. It is applicable in those
organizations where information is partly
available to the leaders and the employees
(Anderson and Sun 2017). This leadership
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style is effective in enhancing the morale of the
team members by making their decision and
opinion valuable for the organization. It makes
the employees more eager to adapt to the
changes as their decision is given importance.
For instance, the Chairman and CEO of
Renault, Carlos Ghosn believed that an
organization should not implement change due
to the force of the top hierarchy; rather it
should be initiated from the bottom level. He
believed in motivating and encouraging the
employees to participate in decision- making
process, which helped him in dealing with the
junior colleagues and sub- ordinates (Yahaya
and Ebrahim 2016). George Washington, first
president of the United States of America,
followed a democratic leadership style in order
to gain insight from the citizens of the country.
Moreover, USA is a country, which has
remarkable instances of companies and leaders
who followed democratic leadership such as
Abraham Lincoln, Google, Ginni Rometty and
Twitter.
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As a leader of the organization, an individual
must behave in an ethical manner. There are
certain ethical behaviors, which needs to be
demonstrated by a positive role model (Arnold
et al 2015).
 He should evaluate his personal
morals
 He needs to review the ethics of the
company.
 He should demonstrate confidence
and leadership
 He needs to follow unique leadership
style
 Setting up a clear mission statement
 Equal fairness and honesty for all the
employees
 Incorporate business ethics training
 Setting up a clear ethics policy
 Maintain clear communication and
interaction with everyone in the
organization (Lin, Ma and Johnson
2016)
 Performance evaluation in an ethical
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manner
 Respect and concern for other
members
 Be knowledgeable and a constant
learner
 Be humble and admit mistakes
 Do other good things beside the job
Out of the ethical behaviors mentioned above,
four behaviors can be selected such as-
 Respect and concern for all the
employees
 Be humble and admit mistakes
 Maintain clear communication with
everyone
 Fairness and honesty for all (Demirtas
and Akdogan 2015)
These four behaviors are positive in nature as
they are able to distinguish between the right
and the wrong. For instance, by maintaining
clear communication, the leader can establish
customer loyalty as well as retrain the senior
employees. Being humble and admitting
mistakes will lead to a positive work
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environment for the employees. Fairness and
honesty will be effective in avoiding any kind
of legal problems and showing concern
towards all the members will help in putting
value to their performance (Lee and Steers
2017).
Activity 1B
Estimated time 25 minutes
Objective To provide you with an opportunity to ensure
personal work goals, plans and activities reflect
the organization’s plans, and own
responsibilities and accountabilities.
Activity A goal is an objective that should be met in
order to be successful in the job and for
effective performance of the organization.
When a goal is defined in the organization,
certain areas are considered such as- work
preferences, interests, location of work, type of
people to work with, values and objectives,
suitable working condition and salary and level
of responsibility (Barrick et al. 2015). By
focusing on personal goals, an individual can
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find a job perfect for financial support, suitable
for his lifestyle and enhance his skills and
abilities. If the goal of the job is clear
beforehand, then it becomes easy to continue
with the job until the end. The primary aim of
setting up a goal is to conduct the functions in
an orderly manner, which will be helpful in
proper maintenance of the organizational
activities (Brown, Leonard and Arthur- Kelly
2016). It is important to link the organizational
goals with the individual objectives of the
employees. In this way, they will be able to
understand that their activities in the
organization will be fruitful for their future
career path.
Specific Goals of an
organization become
outstanding when it
is defined clearly and
focused. For
instance, it is more
effective to guide a
team by asking them
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to acquire two new
billion dollar
corporate clients in
the property
insurance market
rather than ordering
them to get more
business. A goal
becomes specific
when it is clearly
focused upon and the
resources are easily
attracted towards it.
More energy can be
generated with more
focus on the energies
(Ohland et al. 2015).
Measurable A goal can never be
successful without a
measurable outcome.
For instance, a
football match is
never complete
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without a scorer.
Businesses are
highly dependent on
numbers. Goals can
be easily measured
based on numbers to
be o track. In a work
environment, a white
board can be pasted
in the office
premises to act as a
daily reminder for
the employees to
attain their daily
targets (Nash 2015).
Attainable It is easy for the
small business to set
and attain goals
beyond reach. The
investors and
capitalists in a
business reject
several business
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plans as they lack in
proper goals and
objectives. it is
important for a
business person to
dream big and keep
high hopes, however
they should keep
touching the base
too. it is important
for the management
to check with the
function of the
organization for
dealing with the
realistic growth of
the business market
(McPherson, Kayes
and Kersten 2014).
Relevant The business goals
become attainable
and achievable based
on the present
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conditions and the
reality of business
environment. For
instance, if a
company desires to
have the best
performance in
business market or
increase their
revenue by 50% then
it is of no use if there
is a recession
emerging and there
is a burden of three
new competitors in
the market. In that
case, the business
goals are not related
and relevant to the
business
environment
(McPhun 2014).
Time- based Time- frame needs to
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be associated with
the business goals
otherwise, it is not
achieved easily. If
the goal is to
increase revenue by
20% or to look out
for few new clients,
it is better to set up a
time- frame for
achieving the
specific goals. By
setting up SMART
business goals, each
one needs to be
segregated into
particular tasks and
activities for
attaining the goals
(Ash et al. 2015).
Ethical It is important for
every business to
maintain ethical
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standards and the
goals should be set
by maintaining that.
The goals should be
set in such a manner
that there is no
breach of company
policy. The
employees of the
organization are
trained in such a way
that they are bound
by the ethical ties of
business market
(Palermo et al.
2016).
Re- evaluate It is important to
keep a follow- up of
the goals by
evaluating and
analyzing them.
Regular evaluation
of the organizational
goals makes it easy
for the attainment of
the goals. The short-
term goals need to be
evaluated on a daily
basis, but there is no
such compulsion for
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the long- term goals.
Daily checking of
the goals become
effective in changing
or adjusting the
activities based on
the current scenario.
SMARTER goals
always help in clear
understanding of the
goals (Links 2018).
The employees
become acquainted
with the activities
that they are
supposed to do for
their benefit and the
improvement of the
business
organization.
SMARTER goals are
responsible for
providing
competitive
advantage to the
organization in the
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business market.
Strategic plan Senior managers of
an organization are
responsible for
setting up a strategic
plan. For instance, a
senior manager in
the organization set
out a strategic plan
for the employees to
select their clients
based on their
experience and
tenure in the
business market
(Shields et al. 2015).
The employees are
suggested to work as
per the timeline
provided by the
senior management
so that the work can
be completed in an
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organized manner. A
strategic plan is of a
duration of 2- 5
years and includes
the activities of
different
management style in
the organization.
Tactical plans These plans are
effective in breaking
down the goals into
long term and short
term plans for easy
attainment of the
objectives in
association with the
activities of the
organization. the
duration of this plan
is one year and it
helps in determining
the activities which
will be beneficial for
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the organization. The
plans are laid out by
the lower or mid
management and it is
mostly used in the
marketing sector
(Jehu et al. 2015).
Operational plans It is a daily and
monthly planning
and intended for all
the managers in the
forefront of the
organization. this
plan is effective in
describing the
operational activities
to be carried out in
the organization. It
considers the
implementing
activities and the
monitoring plans. It
is regarded as the
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major components
for tactical plan as
well as strategic plan
(Schmid, Schmid
Mast and Mast
2015).
Team plan Team plan is usually
made by the team
leaders with the help
of the team
members. It is made
within short notice
for finding out the
ways to work
effectively and
smoothly to achieve
organizational goals
and objectives. A
team plan is
dependent on the
way in which an
individual wants to
carry out the
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activities (Van Der
Aalst, La Rosa and
Santoro 2015).
Individual plan For efficiency of
team plan, it is
important for the
employees to have a
determined plan for
themselves. It will
help them to work I
accordance with the
team plan and there
is no specific time
associated with it.
According to the SMARTER goals and the
plans, it can be stated that there is a major
significance of aligning these plans with the
respective goals. There is no use of the plans if
they are not related to each other. All the plans
discussed above are interrelated to each other
and there lies the efficiency of the organization
(Baptista and Oliveira 2015).
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Activity 1C
Estimated time 15 minutes
Objective To provide you with an opportunity to measure
and maintain personal performance in varying
work conditions, work contexts and when
contingencies occur
Activity Establish a
performance
standard
Performance
standards are based
on a number of
factors. For instance,
in a business
environment where
leadership plays a
major role, following
performance
standards can be
established-
Accountability,
ethical behavior,
teamwork, efficient
communication,
proper time
management, correct
problem- solving,
service excellence,
highlighted
outcomes,
professionalism,
information source
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and creativity
(Westerman, Bonnet
an McAfee 2014).
Communicate the
standard
The performance
standards can be
communicated
through on- the- job
training and formal
training.
Measure
performance
Performance can be
measured in either of
the given ways-
conducting a 360-
degree evaluation
(conducting a self-
appraisal test;
collecting feedback
from the co-
workers; compiling
the evaluation of the
supervisors);
conducting
performance
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measurement;
(Martins, Oliveira
and Popovič 2014)
ensuring work
quality; and
measuring time
management.
Use of the results The results of the
test were effective in
identifying the
probable solutions
for the issues that is
faced by the
company. Moreover,
it will be effective in
establishing
strategies for control
check on the
performance of
employees (Weiss-
Randall 2017).
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In a performance review, performance
evaluation is conducted and reviewed by using
the method of performance appraisal. The
employee performance is reviewed in order to
find out about the manner in which they are
performing and their suitability in relation with
the organizational objectives.
Activity 2A
Estimated time 20 minutes
Objective To provide you with an opportunity to take
initiative to prioritize and facilitate competing
demands to achieve personal, team and
organizational goals and objectives
Activity Following eight tasks can be useful in
improving productivity in the organization:
1. It is important to keep a track of the
time- frame and put restriction on the
time spent in different activities.
2. Regular breaks are needed for
increasing concentration. Consistency
is maintained when short breaks are
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taken during long tasks. However,
performance might be deteriorated if
there is no break taken while working
consistently (Certo 2018).
3. Setting up individual deadline is
important for focusing on the tasks and
achieve goals. It helps in increasing
productivity without causing any hassle
during the task.
4. The ‘two- minute’ rule can be helpful
in completing the small tasks
immediately and then focus on the
longer tasks. it reduces unnecessary
stress thereby increasing productivity
and performance improvement.
5. The time of commute can be used for
sending e-mails or create a list of the
next- day’s work instead of wasting the
time in playing games.
6. It is important to be proactive rather
than reactive. It is not wise to change
the work schedule based on sudden
phone calls and emails (Coulthard
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Urgent and
important: Task
1 and 2
Urgent but not
important: Task
5 and 6
Not urgent and
not important:
Task 7 and 8
Not urgent but
important: Task
3 and 4
DIPLOMA IN LEADERSHIP AND MANAGEMENT
2014).
7. Office space can be decked up with
small plants, artificial flowers or
colorful candles to make up a bright
and beautiful day. It helps in removing
the monotony of daily work.
8. It is required to give less attention to
interferences, which might come in the
form of Facebook notifications or a
colleague’s gossip. It is responsible for
losing focus from the work and
decreasing productivity.
The senior management will be consulted with
regard to the priority matrix as they are
acquainted with the goals of the organization
more than anyone else is. Therefore, they can
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look into the priority matrix and find out if
everything is appropriate or not. They can
suggest change in activities and recommend
other tasks that can be included in the list. It
will be helpful in increasing performance
efficiency of the employees by aligning their
objectives with the organizational goals.
Activity 2B
Estimated time 15 minutes
Objective To provide you with an opportunity to use
technology efficiently and effectively to
manage work priorities and commitments
Activity Tools and technology play an important role in
increasing the efficiency and effectiveness of
the organization. There are different
technologies used in enhancing the
performance such as computer, database, word
processing and project management. The
software and sharing tools are effective in
keeping the team updated with the current
situation of an ongoing project even when they
are not working (Levin 2014). There is an
advantage of working with the technological
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professionals as it helps in identifying the
suitable ways for securing the business and
client information without surpassing the
allocated budget. The software programs,
which are designed for a specific purpose, can
improve the efficiency and effectiveness of the
organizational performance. For instance, uses
of Microsoft excel and spreadsheet can manage
the work in a proper manner by sharing
information with the team members and other
stakeholders associated with the business.
Technological professionals help the leaders in
the organization to look out for new ways of
decreasing cost, improving product quality and
modifying the customer service delivery.
Technology Functions
Computer With the use of
computer in
business, the
management and
employees can keep
a track of the files,
schedules,
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documents and
deadlines (Certo
2018). Information
can be organized in a
proper manner with
the use of computer.
Database It is helpful in
arranging
information and data
about the customer
and clients.
Moreover, it contains
information about
the product
inventory by keeping
a check on the sales
and expenses.
Word processing It helps in adding or
removing data and
the users get the
ability to make
changes and print
innumerable
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business letters and
other documents
containing
information (Weiss-
Randall 2017).
Project management It helps in attaining
the strategic
objectives in the
field of planning,
building or
establishing anything
in daily business.
Activity 2C
Estimated time 15 minutes
Objective To provide you with an opportunity to
maintain appropriate work- life balance and
ensure stress is effectively managed and health
is attended to
Activity If stress is not managed correctly then it might
lead to physical illness such as cardiovascular
disease. An individual might need professional
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help when stress becomes serious illness. This
is because if stress or anxiety disorders are not
treated timely, then individuals can go into
severe depression. Stress is a common
problem, which is experienced by everyone at
personal or professional level. it might become
a positive force at certain times which can act
as motivating factors at home or at workplace.
However, stress always has an impact on the
human health. For instance, many people feel
their stomach is aching before delivering a
presentation. Bigger impact can be felt when
there is a domestic violence or natural
calamities such as earthquake and man- made
disasters such as terrorism. Sudden emotional
disorder such as anger can lead to heart attacks
arrhythmias or even sudden death. If a person
is already suffering from chronic heart disease
then the chances of sudden death are more
common. Therefore, it is essential to take
immediate action against stress to prevent it
from taking a bad shape (Coulthard 2014).
Appropriate strategies can be implemented to
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maintain an appropriate work- life balance by
reducing stress. The regular stress of traffic or
deadlines can be reduced by talking to a friend
or taking a movie break. However, the real
stress of any severe news or a devastation of
someone nearer is hard to manage. It is
important to make a priority list for the issues
to be addressed. It is always good to ask others
for help and protecting the limits by keeping
within them. Adequate sleep, rest and breaks
are required for self- motivation and relaxation.
Daily exercise and healthy diet play an
important role in reducing stress. Sometimes,
expressing feelings, seeking for social support,
facing the fears, getting admiration from a role
model helps in alleviating stress and maintains
work- life balance.
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Activity 3A
How can one assess the personal knowledge and skills?
It is utmost important for a person to identify the personal knowledge and skills to get an
idea of the abilities and the capabilities of that person. A person can judge his or her own level of
knowledge and skills by using different tools of measurement. This includes the likes of;
1. Career planning/Development sessions- Career planning and development sessions
includes different types of meetings with the members of the team to discuss the short
term learning needs and the long term career options that are applicable for them. The
following discussion involves the skills that are needed by them to help further their
career can be determined in the ways to identify the different forms of the skills that can
be identified easily.
2. Observation of the team- The person who will be undergoing the personal development
in the team must make sure to observe the team on a regular basis and monitor the
performance and the improvement of the team. The careful observation of how the
different individuals handles the complex tasks and ensure quality in their tasks helps in
the improvement of the person.
3. Recognition of prior learning- The Recognition of Formal Learning is a process that
allows the person to have their existing skills and knowledge recognized by providing the
evidence of their competence. This may include the likes of the certificates and
demonstrations of their performance and skills. The following process also helps a person
to identify different forms of gaps against the performance requirements of the job.
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4. Discussion with different individuals- The discussion with the different types of the
individuals helps in the identification of the learning gap of the must be addressed in an
urgent basis to make amendments on such gaps.
What is a competency standard?
Competency Standards are set of different benchmarks that are used to assess the
different types of skills and knowledge that a person must demonstrate in their particular
workplace to be seen as a competent. A unit of competency is the specification of different kinds
of skills and the application of the particular knowledge and skill to the standard of the
performance that can be expected in the workplace. A unit of competency is the smallest unit
that can be assessed and recognized. Some of the key competencies that can be measured are as
follows;
1. Collection, analyzing and the organization of the different information
2. Planning and organization of the different types of the activities
3. Using the different forms of mathematical ideas and techniques
4. Solving the different types of the problems
5. Working in groups and in teams
6. The use of proper and scientific technology
7. Expression for the different forms of ideas and information
How can competency standard be measured?
As mentioned earlier the competency standard acts as a set of different benchmarks that
measures the different forms of the skills and the knowledge that can be measured in the
workplace of the organization. One of the main advantages of the competency standards is the
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competency mapping that creates a comprehensive list of different types of the skills that are
required to be performed in a job. The typical assessment of the of a competency focuses on
how well the particular employee has been performing the different forms of the required job
skills. This are measured based on the relation to a specific set of performance standards in the
organization. As said earlier the management of the different types of the business organizations
assesses the levels of competency within a particular person by means of performing the
competency assessment tests. The following kind of the tests is valid and reliable in nature and is
used to measure the different kinds of performance knowledge and skills that are used for the
identification and assessment of a potential candidate. The modern organizations have
implemented different kinds of competency assessment software that help in the proper and
effective screening and assessment of the candidate of a job.
What should one do if one does not meet the competency standard within the organization?
There are some people who think that that formal education is a reliable measure for
future development and the growth of career. There are also people who believe in job training
and also experience of working for a long period of time. There are also other people who
believe in the idea of personal characteristics being the main source or the key to the
identification of the work behavior of a person.
Each and every such idea that are mentioned in the following part are important and key
in their own way. However none of them seem to be sufficient or appropriate enough to set the
different traits for any particular job. Apart from this the following examples also does not
guarantee the different employees to perform according of the different levels of satisfaction.
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Activity 3B
What should one do if one receives negative feedback?
Negative Feedback tends to disturb the work performance of the employee. Reacting to a
negative feedback can lead to a fall in the performance of the organization which will surely
affect the personal development and growth of the organization. An employee must follow qa
certain set of steps while receiving a negative feedback. This includes the likes of the following;
1. Listening carefully- Listening carefully is one of the main things that need to be done by
the person who receives a negative feedback. It is better to remain silent in nature while
staying at the receiving end of the negative feedback. The receiver of the negative
feedback must identify the issue or the criticism for which they receives the negative
feedback.
2. Take a proper amount of time- The negative feedback can be turned into a positive
feedback after receiving a proper amount of time from the informant of the feedback.
Taking a proper amount of time helps to improve and also ensure a much better
performance from that of the receivers of the negative feedback.
3. It is better not to get defensive in nature- The best way to stay focused and concentrate
on proper work for the employer will be to stay focused and avoid getting defensive in
any kind of situations even if the feedback seems to stand on false grounds. It is better not
to become defensive as it will not lead to any kind of results.
4. Always stay focused- The most important part of the behavior of the feedback receiver
will be to stay focused in his work and avoid getting distracted from any kinds of
distractions. Distractions will lead to the downfall or failure in the performance of the
employee.
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If one receives positive feedback, does it automatically mean that one have reached the
minimal competency standards?
Receiving positive feedback from the management of the organization is certainly a
positive note for the employee and also improves the performance of the employee. The positive
feedback also helps the employee to gain a proper confidence and improve the performance.
However the positive feedback does not always guarantee the fulfillment of the competency
standards of the business. The competency standards may or may not be fulfilled by the
employee as because it depends on the different kinds of benchmark activities.
What is 360 degree feedback? How can it be used?
360 degree feedback is also referred to as the 360 performance review. The following
includes the different feedbacks not only from the supervisor or the officers of the4 organization
but also from the customers, peers, vendors and other kind of direct and indirect reports
published. The benefit of the following feedback is very simple as because the managers and the
supervisors of the company are able to assess the performance of the employees from different
other angels and perspectives.
The 360 degree performance review must be conducted during a certain period of time.
This includes the likes of the;
1. Once annually on the joining date of the employee.
2. At the end of a certain work or a project
3. The time when the management of the organization aims to provide a developmental
coaching or a succession planning for the employees of the organization
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Most of the organizations perform their 360 feedback annually while the others in the market
complete the following whenever a large project is finished. The standard review of the
organization is then supported by a particular management or program in the organization. The
large companies having a large customer base as well as a proper and effective market reputation
provides different forms of informal feedback on an ongoing basis.
Activity 3C
What Learning style do you have?
There are different forms of learning styles that varies from person to person. Personally I
believe and possess two different types of learning skills. I am a visual as well as an auditory
learner. Both these type of special learning skills help me to fulfill my ambition to acquire
quality knowledge in different areas of assessment. Being a visual learner I must see things that
help me to understand. I do this particular style by means of reading, seeing information from the
blackboard or smart boards and also by seeing different kinds of maps, charts pictures or graphs.
I am very organized when it comes to learning and generally makes sure to take written notes
while attending a class. Apart from this my auditory learning skills also helps me to be the get a
detailed understanding of the different types of the skills regarding my knowledge. The proper
auditory listening which is possessed by me is one of the best skills that will help me to progress
in my career. The teachers teaches both by writing as well as by communicating orally which
helps me to get a detailed and compact understanding of the different topics that is part of my
knowledge process. Nowadays there are new and dynamic forms of technical management
software and online teaching methods that are used by me to get a detailed understanding of the
different forms of learning.
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Based on the learning style, what methods would you use to gain competence through the
available development opportunities?
Learning and development opportunities exist in both inside and outside the workplace.
The types of the activity that are performed by the person will depend on a number of different
factors. This includes;
 which subjects are relevant to employees cost support from the employer what does the learning involves support from the employer of the organization Preference and learning styles
There are a lot of development opportunities that helps the employees to gain competence
through value. This includes the likes of;
a. Research
b. preparing and presentation of the particular research
c. broadening technical knowledge
d. Undertaking different form of risk assessments and performance analysis
The employees can complete the different types of the research in a proper way and make
use of them to ensure the performance of the employees and in turn ensure a proper and effective
success of the business.
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Activity 3D
How can a network assist one in enhancing the knowledge, skills and working
relationships?
It does not matter in which profession a person is in as because networking is a fuel that
accelerates success. It is not only useful for the direct learning from the different individuals that
a person meets but it is also the benefits of the association and the growing of one’s own
authority as just as powerful. There are different types of stages that help to determine the
knowledge of the individuals and also help to enhance the knowledge, skills and the different
forms of working relationships of the organization. The stages are as follows;
Stager 1: Mindset
Mindset for setting up the networking plan is essential for gaining a proper knowledge.
The best networking often comes from genuine relationships and not just with the exchange of a
business card. It is important to establish contact with the person in a friendly way rather than in
a traditional business way to ensure the success of the business as well as the success of the
networking.
Stage 2: The Destination
Doing something for the sake of doing is not a good idea in life and neither is a good use
of the time. Each and every person must have a proper goal in life so that the person can make
the most of the organizational goals.
Stage 3: The Map
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The different goals of a person include the focused as well as the short term goals of the
organization and also the designing of the map. A powerful strategy has been established by the
organization as such which is called the Networking Action Plan. It is important to write down
the goals and the final destination of the person which enables the business to be at its very best.
It is important to invest some time to do a thorough research to be confident that the people are
essential for making others help in achieving the different types of the goals together in an
organized way.
Stage 4: Building up a Human Connection
The connection between different types of the individuals is important for the success of
one’s own personal career. Some of the main types of characteristics that determine the personal
behavior of the organization are as follows;
1. Asking insightful questions- Asking insightful questions helps to know a lot about the
person by the quality of the questions that are directed towards the persons. It is believed
that the quality of the questions often shares with the quality of the life.
2. Asking better questions- The time when one is speaking with someone, the person puts
himself into a completely unknown category that thinks totally differently from each
other. The more better the questions the more well will be the answers.
3. Pay attention- The following may come naturally for the people or it may become
extremely difficult for the others. The more the attraction the more will be the fixed
methods of the
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The more working relationships one build, the more opportunities one will have. How can
one build working relationships?
There are times when it is seen that the people who have a good relationship with
someone at work are more likely to be engaged in their respective jobs. Human beings are
natural social creatures and thus they tend to develop friendship and positive interaction with
other people. Thus it is important for each and every employee in the workplace to make sure to
develop a proper relationship that can be beneficial to both the work font and also the personal
font. Good working relationships provide the different people with different kind of benefits.
People are seen to be more inclined to the different changes that are to be implemented.
Implementation and acceptance of such changes in the workplace makes the employees more
creative as well as innovative. There are different types of features that define a good
relationship. They are as follows;
 Trust- Trust is believed to be the foundation of a good relationship. The time when
people trust in the team members and the colleagues the person forms a powerful bond
that helps the person to work and communicate in a more effective and proper way.
Trusting the people with whom one work is the effective means to success. It also helps
to work with honesty and integrity and makes use of the different types of the thoughts
and actions of the person. Apart from this Trust also helps the organization to save the
precious energy and time. Mindfulness- The following action means taking responsibility for the words and actions
of the person and making sure to be mindful and careful. It also encompasses the action
of the individuals and makes them much more aware and responsible of their personality.
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DIPLOMA IN LEADERSHIP AND MANAGEMENT Mutual Respect- A person must be careful and should take care of his own actions while
talking or interacting with the people. It is important for the person to ensure that he gives
proper respect to the other person with whom he is interacting and it is also important for
that other person to make sure that he also respects the person and interacts in a healthy
and fruitful conversation with his counterpart. Proper Communication- Communication is believed to be the most efficient form of
connecting with one another. An effective and mutual communication is utmost
important for ensuring an effective communication with each other. Communication is
done by each and every person all the day long. It may vary from one form to the other.
The better and more effective communication with the different people around us will
help in the better and effective communication of the individuals. The different types of
the communication forms through which we communicate are E-Mails, social media,
face to face, telecommunication and many more as such.
Activity 3E
What Methods can be used to identify and develop a competitive edge in the market?
The business enterprises are constantly seeking competitive advantages in the
marketplace. There is different kind of ways that defines the ways by which competitive
advantage is done, many of the different enterprises may focus on some different methods to
gain the strategic competitive advantage in the market. This includes the likes of;
 Cost Leadership- The cost leadership is the first of its kind competitive advantage
business that is often attempted to gain profit. The following leadership style acts as an
advantage which occurs when a business is capable of offering the different quality
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products as its competitors. Cost leadership is effective when the management of a
company finds different ways to produce goods at a lower cost through the perfection of
the production methods or by the utilization of the resources in a more efficient way. The
following kind of leadership style can be classified as a type of defensive strategy. Defensive Strategies- One of the main ways to gain competitive advantages in the market
is to gain a strategic competitive advantage of the business by means of defensive
strategies. The main benefits of the following type of strategy are that it allows the
business to further its distance from the competition and maintain a competitive
advantage as such. The following strategy can be said to be closely related to
differentiation and cost leadership because it is said to be a method used by the
businesses to keep the advantages in place once they have been attained by the
organization. Differentiation- The differentiation is another of the many strategies that are used by the
business enterprise to set themselves apart from the competitors of the business
organization. In the following strategy, the low cost is one of the many ways that helps
the management of the organization to set a different name for them. A business
enterprise that differentiates themselves from the others in the market usually searches for
a particular marketable attribute. This particular attribute help them to be separated from
that of their competitors. The following process can also work in the opposite direction
that experiences business conducting research to determine what kind of the things
consumers find most important and then developing a niche market for the different kind
of products and characteristics.
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 Alliances- Competitive advantages in the market can also be gained by the business
organizations that aim to seek strategic alliances with the different kinds of business
involved or related to the same kind of the industries. The business enterprises while
entering the alliances must be careful about the different types of business policies and
procedures and must establish the alliance securing the mutual benefits of both the
organizations. Apart from this the managements of both the organizations must make
sure to help each other with establishment of a proper market share in the organizations
and also establish a proper entrepreneurial relationship with each other.
Skills and Knowledge Activity
Using knowledge of Performance measurement, personal development and goal setting
produce an example of an employee's goal setting
In the Modern Day workplace, performance measurement and performance assessment is
one of the key factors that determine the success of a human being. The role of performance
management is one of the most increasingly popular topics. The pressure of the business and an
ever increasing number of organizations are required by the management to become even more
efficient, effective and also to execute a better strategy in business. The examples of different
types of employee performance measurement include a number of different types of employers.
This includes the likes of the employee-supervisor relationship and the workplace culture. The
main types of measurements that are generally performed to gauge the performance level skills
of the following organization includes the likes of the;
1. Graphic Rating Scales- The graphic rating scales are an example of the most effective
type of tool that helps a person or an organization to measure his performance
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individually or an workplace basis respectively. The following tool generally uses
different kinds of numerical ratings that grade the employees on the different processes of
the work, procedures, techniques, production levels and other different kinds of job
related functions.
2. 360 Degree Feedback- The work environments that foster the interaction among the
employees at every level may use the 360 degree feedback either as the sole performance
measurement tool or as the supplement to another different form of the performance
measurement. A 360 degree feedback contains input from each and every of the different
types of the knowledge about the proper and effective performance of the employees in
the workplace. Training the employees and grooming them can be an effective way to
implement 360 degree feedback
3. Self- Assessment- Objectivity turns out to be one of the most key components of the
different types of the self assessment measurements. On the other hand self assessments
also provides different kinds of promotional chance and also a chance for the employees
to assume a much more effective and integral role in performance and developmental
goals. The self assessment can also teach the employees to explore the different
capabilities and attitudes and share the different attributes with their supervisors that help
them to develop their career paths and make them one of the best in class.
4. Management of the different types of the objectives- The popular form of performance
measurement for the different kind of supervisors and the managers is called as the
management by the objectives or the MBO’s. The focus of the MBO’s is the alignment
between the individual goals and the organizational goals. Striking the right chord
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between these goals helps the person to be the very best and enjoy a perfect balance in
life.
5. Performance Planning- Planning the performance of an employee on his own helps the
employee to achieve the best results. The measurement of the performances of the
employees and one’s own performance helps the organization to achieve the perfect
results.
6. Gathering Information from a number of sources- The gathering of information from a
number of different sources can be helpful for a person. It is not possible for a person to
measure one’s own performance by his own so, it can be said that the performance can be
measured according to the perception and observation of others regarding the particular
person. The gathering of the different kinds of sources from the people helps the
organization to be at its very best and make the most of the demands of the organization.
7. Proper training and Preparation-The proper training and preparation of the of the
employees will help in the proper growth and development of the employees and will
help to enrich their personal and professional careers.
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Action Plans
Action Plan A:
Project:
Date:
Goals:
The Goals of the project is to identify the leadership and management theories followed by the
organization and implementing them in the workplace. The project will try to identify the leadership
qualities and the ways by which the leader carries on its activities.
Measures of Success:
The success of the organization is measured by the success of the organization and the turnover of the
departments and the team under the leadership of a particular leader. The more the turnover or the more
is the success the leadership and management qualities is believed to be the best in such a situation.
Scope of Organizational Impact:
The organizational impact of leadership can be measured by the means of the measurement of a proper
success rate.
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Staffing and Participants:
NAME ROLE TIME COMMITMENT
Mr. Lionel Alexander Marketing Manager 8 hours
Mr. Sandy Oliver Sales Manager 8 hours
Ms. Olivia Christ Warehouse Manager 7 hours
Mr. Vivian D Souza Operations Manager 9 hours
Tracking and Reporting Process:
The tracking and reporting has to be done in accordance to the different types of the needs of the
organization. The existence of a proper tracking and reporting helps the organization to be at its peak in
terms of performance.
Dependencies, Risks, and Constraints:
The organization is dependent on the stakeholders and the employees. Risks include disobeying the leader
and instigating internal revolt against the management and the labors.
Estimated Completion Date for all Activities:
The completion of all the works is calculated to be around 6 months. The less is the time the more is the
perfection for the management skills of the organization.
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Action Plan 2:
Action Item Number: 1 Owner: Mr. Paul Layton Due Date: 16/10/2018
Description of the Activity: Marketing Activities
Deliverables:
Resources Needed: Marketing executiv4s, Marketing manager, Expert skills in marketing,
marketing tools, Product to be promoted.
Action Item Number: 2 Owners: Mr. Samuel Behrman Due Date: 15/08/2018
Description of the Activity: Sales Activities
Deliverables:
Resources Needed: Sales executives and sales manager as the Human resources and other sales
tools like that of Sales promotion and many more as such.
Action Item Number: 3 Owners: Mr. Pablo Gustavo Due Date: 12/10/2018
Description of the Activity: Operations and Maintenance
Deliverables:
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Resources Needed: Proper Infrastructure, proper logistics, Maintenance of different types of
infrastructure and many more as such
Action Plan 3:
Action Item
Number
Date
Started
Date Completed Comments
1(Marketing) 5/5/2018 16/10/2018
2(Sales) 6/4/2018 15/08/2018
3(Operations) 7/4/2018 12/10/2018
4(Maintenance) 8/5/2018 12/10/2018
5(Promotion) 5/6/2018 4/12/2018
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