Legislation And Ethics In The Travel And Tourism Sector

Legislation And Ethics In
The Travel And Tourism
Sector

Contents
INTRODUCTION.................................................................................................................................3
TASK 1.................................................................................................................................................3
1.1 Legal and regulatory framework of travel and tourism sector................................................3
1.2 Surface, Sea and Air transport law in relation to carriage of passengers within legal and
regulatory frameworks.......................................................................................................................4
TASK 2.................................................................................................................................................5
2.1 Impact of Principles of Health, Safety and security legislation on travel and tourism sector.......5
2.2 Legislation that related to equality...............................................................................................6
TASK 3.................................................................................................................................................6
3.1 Contract legislation in relation to travel and tourism customers..................................................6
3.2 Consumer protection legislation in travel and tourism industry...................................................7
TASK4..................................................................................................................................................7
4.1 Ethical dilemma faced by travel and tourism sector.....................................................................7
4.2 Corporate Social Responsibility of Bales Worldwide Organisation.............................................8
Conclusion.............................................................................................................................................9
Reference.............................................................................................................................................10

INTRODUCTION
In tourism and travel sector, legal and regulatory framework covers many aspects
which are depending on the parties involved in this sector. In this present report regulatory
framework of travel and tourism sector is to be studied. Legal and regulatory framework of
sea and air transport in relation to carriage of passengers is also going to be discussed in this
report. Health, safety and security legislation of travel and tourism sector and legislation that
relates to equality in tour and travel agency is also cover in this report. Contract legislation
and consumer protection legislation is going to be cover in this report. Further more in this
report ethical dilemmas and corporate social responsibilities of travel and tourism sectors is
to be studied.
TASK 1
1.1 Legal and regulatory framework of travel and tourism sector
Legal framework- it includes rules which govern to regulate decision making,
agreement and laws. With the continuous growth of tourism sectors, it becomes
largest economic sector also and for their regulation different framework and laws are
provided by British government but it is different in countries and which is according
to the parties involved in this sectors. Primary objective of developing frameworks are
standard procedure, to develop tourism in regulated manner and to establish rights and
obligation for peoples as well as to customers. Following are the laws of tourism and
travel sector.
 Development of Tourism Act, 1969.
This act provided for England, Scotland and Wales to establish British
tourist authority in countries. To get effective co-ordination between
organisations of tourism sector this act is been made.
 Transports Act 1980 and 1985.
To terminate licensing law which affect coach routes and tours which
cross 30 miles this act is developed by British government. But this
termination increased competition between national bus and private
bus.
 Package Travel, Package Holidays and Package Tours regulations 1992.
This regulation establishes responsibility for tour operators in
providing proper services to customers and remedies which are
available for them and every tour operator is abide under this
regulation.( Tsimplis,2017)
 Consumer protection act 2008.
This act is created to protect customers from misleading, unfair
practises. Under this act customer safety laws are provided so that
customer feels free to travel.
 Health and Safety regulations.

This act is created to provide safety regulations to customers of the
tour and travel industries.
These are some of the legal and regulatory framework of travel and tourism sector by
British Government in England and Wales, so that business can be done in-accordance with
proper rules and regulations.
1.2 Surface, Sea and Air transport law in relation to carriage of passengers within legal and
regulatory frameworks.
Legal and regulatory framework related to carriage of passengers in sea, surface and
air transport is provided by British government under which law define carrier as a
person who is abide under law.( Soyer and Leloudas, 2017) If any loss or damage
caused to passengers or vehicles which are shipped during carriage then it is the
liability for carrier to pay for the loss. It is also a responsibility of carrier if any person
suffers from loss because of negligence by carrier. Law related to Surface, Sea and
Air are as follows.
 Sea and Waterways Regulations.
This regulations cover’s rights for passengers who are travelling
through sea and waterways. This regulation is made to provide safety
and security to the passengers so that they feel free to travel with Sea
and Inland Waterways. Another regulation which is provided by
British government is (SOLAS) Safety of Life At Sea. This regulation
ensures to provide lifesaving equipments to crew members and
passengers in craft which covers at least 12 passengers.
 Air transport Regulations.
This regulation also provides rights to customers who are travelling
through air transport. If any death or injury cause to passengers during
travelling through air then he/she has right to claim loss and
compensation. Under this various regulations are involved like
Freedom Agreement under which regulation is provided regarding
flying, landing cargo, etc.
 Surface regulations.
This regulation covers International Carriage of Passenger by Road
Act, 1979. It protects safety and security to the passengers who are
travelling by Roadways.( Howells,and Weatherill,2017) Under this act,
if any loss or damage cause to passengers whether it is mentally or
physically while travelling through road or by railways then carrier is
responsible for any loss caused to passengers and may have to provide
compensation in return.
These are some of the legal and regulatory framework of United Kingdome which is
provided to surface, sea and air transport companies to ensure proper safety and security to
their employees and to customers.