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Laws, regulations and ethics in the travel and tourism sector

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Legislation and Ethics in the Travel and Tourism Sector INTRODUCTION 1 TASK 11 Legal and regulatory framework of travel and tourism 1 Surface, sea and air transport laws 2 TASK 25 Impact of principle on health, safety and security legislation in travel & tourism 5 Analysis legislation that related to equality7 TASK 38 Contract legislation in relation to travel and tourism customers-8 Consumer protection legislation in relation to travel and tourism customers 10 Ethical dilemmas faced by travel & tourism sector 11 Corporate Social Responsibility (CSR) policy of

Laws, regulations and ethics in the travel and tourism sector

   Added on 2020-10-22

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Legislation and Ethics in theTravel and Tourism Sector
Laws, regulations and ethics in the travel and tourism sector_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Legal and regulatory framework of travel and tourism..........................................................1Surface, sea and air transport laws ........................................................................................2TASK 2............................................................................................................................................5Impact of principle on health, safety and security legislation in travel & tourism................5Analysis legislation that related to equality............................................................................7TASK 3............................................................................................................................................8Contract legislation in relation to travel and tourism customers-...........................................8Consumer protection legislation in relation to travel and tourism customers......................10Ethical dilemmas faced by travel & tourism sector..............................................................11Corporate Social Responsibility (CSR) policy of a specified travel and tourism business..12CONCLUSION..............................................................................................................................12REFERENCES .............................................................................................................................13.......................................................................................................................................................13
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INTRODUCTIONEthics is also known as morale; it explains the concept of right and wrong code ofconduct of any activity. It also concerns about values and also include philosophy. Ethics definesdifferent concepts like vice, justice, crime, evil etc. on the other hand travel and tourism is apractice which operate tours or attract, accommodate and entertain tourists. Tourism can bedomestic or it can be national/international (Baggio and Sainaghi, 2016). With the help of traveland tourism sector, further in this report the concept of ethics will be understood. This report willcover the complete legal & regulatory framework of this sector and how different modes oftransportation have different laws. Other than this health, safety and security legislation of tours& travels will also be discussed and how consumer protection is related to this sector. TASK 1Legal and regulatory framework of travel and tourismThis framework of travel and tourism include different things as per the parties involvedin it like contractor, customers, suppliers etc. This sector and legal laws & legislation are alsoconnected with each other because of many reasons because when different parties haveinteraction among them it is very important to have some kind of legislation or regulatoryframework for protecting their interest. Tourist act, 1980 & 1985: Under this act UK government regulate and control the routesof transportation companies and also regulate their private and national buses. With theestablishment of this act, licensing regulation was ended for the tours over 30 miles. thesederegulation by government has removed restrictions from this business to some extentthat it has increased the competition & also reduced the price for customers.Tourism act 1969: According to this act, British Tourist Authority focuses oncoordinating and organization tourism operations. Main purpose behind establishment ofthis act is to develop the tourism sector by proving financial help to them for making newhotels or renovating the already existing one (Becker, 2015). Package travel and tour regulation,1992: This regulatory frame works of travel &tourism exist for protecting the customers from travel operators so that later does not shifttheir responsibilities to former. In other words, this act says that tour operator has toprovide all the required information to their customers before booking holiday as well as1
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after booking it. This is so because it is important for travelers to know in advance how,when and where they will be going. This act also includes that holiday company will takecare of the performance of services like hotel, airline, cruise operators etc. Major reason behind having these regulatory frameworks is because it creates an standardprocedure to perform the activities, other than this it also develop the tourism industryand create some legal rights for customers as well as for organizations (Becker, 2016). Office of Rail and Road (ORR), 2004: It is government department responsibility forsafety and economic regulation of railways and roadways. They regulates network railthrough setting of various activities and taking funds from control period. This wasformed in 2004 which ensure monitoring highways for improvements. It was developedby Railways and Transport Safety Act and helping government for road and railwaysafety. Civil Aviation Authority (CAA), 1988: This legislation is responsible for aviation safetyof consumers. It helps in determining various policies which are required to be used forairspace, economic regulation, licensing, financial fitness of airline and others. There aremany people who travel through airline, it is CAA responsibility to take care of thoseuser and people. This provide benefits to users and consumers for availing facilities ofairline industry.Mental Capacity Act (MCA), 2005: This legislation is act of parliament at UnitedKingdom which is applied to Wales and England. The main aim of such legislation isproviding legal framework for making decisions and acting on those people behave wholack mental capacity. This can help mental people who cannot make effective decisionsfor themselves. In order to fall under such category, they are some principles which needto be followed by legislation. Surface, sea and air transport laws As per the article 3, there are two terms involved in it and i.e. carriage and career, it is aperson who have an agreement or contract between carriage and carrier. Other than this it alsoinvolves two more terms, passenger (person who is transported by ship) and luggage is an articlewhich career caries. Surface law: This law has been made for protecting the interest of transportation ofgoods and passengers as well as it safeguards the disabled person abroad. As per the2
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