Legislation and Ethics in Travel and Tourism

This report provides a comprehensive analysis of the legislation and ethical considerations within the travel and tourism sector. It covers various aspects, including legal frameworks, consumer protection laws, ethical dilemmas, and corporate social responsibility policies. The report aims to guide tour operators and customers in understanding their legal obligations and ethical responsibilities within the industry.

LEGISLATION AND
ETHICS IN THE
TRAVEL AND TOURISM
SECTOR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
TASK 1: THE LAWS, RULES AND REGULATION REGARDING FRAMEWORK IN THE. 2
1.1 Laws and Rules in tourism field in UK.................................................................................2
1.2 Evaluating the laws relating to surface, sea, and air facilities in context to passengers.......2
TASK 2............................................................................................................................................5
2.1 Identifying the impact of heath, safety and protection laws in tourism sector:....................5
2.2 Analysing certain laws that relates under equality in relation to travel agents.....................6
TASK 3............................................................................................................................................8
TASK 3:CONSUMER PROTECTION LEGISLATION IN CONTEXT TO THE TRAVEL.......8
3.1 Contract legislation in context to travel and tourism industry..............................................9
3.2 Consumer protection legislation in relation to the tourism and travel customers................9
TASK 4..........................................................................................................................................12
4.1 Ethical dilemmas which are facing by the travel and tourism sector.................................12
4.2 Policies of The Corporate Social Responsibility of travel and...........................................15
Tourism business.......................................................................................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
In terms related to tourism sectors are expanded in vast areas and they are doing business
globally among the world. As many people are attracted with the services which the tours
operators are proving and that the reason of rapidly increasing business activities. There are
various government norms which every tour operator had to follow to maintain there stability in
the global market. Tourism becomes an important source of earning and also provide
opportunities to people to travel round the world. There main object is to provide rules and
ethical behaviours in the society and also save environment for such factors which affects their
working.
Present report is based upon the legislation and ethical behaviours in the tourism sectors.
Report will include the legal issues and rules regarding framework and condition for passenger
relating to tourism sector. It also includes the general principles of heath, safety and protection of
laws causing impact in hotels. Further it analysis the various contract which is to made and
consumer protection laws in relation to tourism sector for customers. Lastly the report ends up
with Corporate Social responsibility an ethical dimensions faced by the travel agencies in
tourism business sectors.
TASK 1
1

TASK 1: THE LAWS, RULES AND REGULATION
REGARDING FRAMEWORK IN THE
TOURISM SECTOR
1.1 Laws and Rules in tourism field in UK
◦ Laws and regulatory framework in
England
English laws are such laws which are
based on common law legal system and
implemented on people and society. Theses laws
are enacted by the parliament of the country and
bound on the public to follow it (Hatzopoulos
and Roma, 2017). As theses laws are imposed on
companies also to take fair decision in relation to
their employees welfare and people who are
linked with them. These laws are amended form
time to time due to changes in environmental and
provide justice to the people who area connected
with such crime. Rules are mostly imposed by the
government so that society acts in ethical way
and behaves well in the country (Maxim, 2019).
The right to impose and enact law is in hands of
power of queen. They also had the power to
change the laws. As laws are classifies into two
categories and they are based on crime
committed.
 Civil Law: Such laws which are related
to civil matters are termed under the civil
laws. Mostly the cases related to theft,
forgery and fraud conducted with any
1.2 Evaluating the laws relating to surface, sea,
and air facilities in context to passengers
Regulation are imposed by the To helps the
tours operators to work within the
framework of rules and policies which are
imposed by the government. As many tours
operators follow their own rules and polices
and disrespect the government norms in that
case it is the rights of the public to sue him
under the illegal activity committed by them
(Bellia, Pilato and Seraphin, 2016). As tours
and travel services are needed by every
person in respect of transporting goods and
services or passengers itself prefer to travel
the world. Thus, the business of tours and
travels are growing in recent times. Such
regulatory bodies which helps tours operator
to follow the guidelines issued by Health and
Safety executive, Air Tour Operators,
License and Association of British Travel
Agents (ABTA). The terms of rules
regarding -
 Surface: As per the goods that are
Carriage Of Passenger through Road
Act, 1974, it is the duty to provide
proper protection and safety with the

party or person are punishable under the
civil law (Chien and et.al., 2017). The
person who commit such crime are
punishable with the punishment for 2-3
years as no liability are imposed for
lifetime imprisonment.
 Criminal law: Such laws which are
related to criminal matters such as murder
which results in death or cause any injury
to body or affect their living are punished
under the criminal law (Medhekar, 2017).
They are punishable for more than 10
year or lifetime imprisonment or serious
actions are taken depends upon the crime
committed.
people to reach at their assigned
place and they have to take care
personally that all norms are
fulfilled for the people safety. In
case of people who are physically
and mentally challenge, their proper
safety and use good quality kit to
secure their life.
 Sea: As per Safety of life at Sea
(SOLAS), it is an international
maritime treaty which set some
norms and standards while
delivering carriage to the passenger
through sea. As natural calamities
and various other activities can
affect the stability of the goods and
services (Greenwood and Dwyer,
2015). The major role which the

Various sources of law which regulated in
tourism sectors are as follows:
 Customs: This sources of law runs from
the ancient times. As these laws are not
written they are usually given on the
bases of crime committed. Thus, the name
itself defines as the customs which means
to change the rules or implement them
according to the nature of crime.
 Common Law: In this the judgement or
decision ins made by the judges sitting at
the courts and they can refer the decision
from previous cases as well. As court can
refer the previous cases decision and
provide the judgement accordingly (Van
der Wagen, 2015). In such case they have
to follow various laws and rules which is
imposed by parliament for the fairs
decision. In case the matters related to
tours and travels, the judgement is given
regulatory bodies have to follow is
providing life saving jackets to the
passengers while travelling at sea.
This helps them to protect the life of
people and also take care of their
safety norms.
 Air transport: It is covered under Air
transport convention and protocol
which set some norms imposed in terms
of air travelling is that they restrict them
to land at any such area which are
covered under restricted area.
Passengers are to dropped and lifted
safely at their proper destination and no
such stunts are shown which entertain
people. Travelling through air is the
most risky nowadays due to lot of cases
happening while travel through air
(Laitamaki and et.al., 2016). That's
the reason government had imposed
strict rules regarding the air companies
and the pilots and also for customers to

by referring the rules mentioned under
National Tourism Policy.
 Statue Law: The rules and regulation
which is enacted by the Act of parliament
and they only have the rights to amend it
and changes it according to the changes in
time. The rules are made for the welfare
of the people and they are bound on the
society to follow it.
For any such issue relating to travel and
tourism, people has right to reach to the court for
justice (Moghavvemi and et.al., 2017). As if they
feel that crime is committed regarding the
payment or making misleading broaches which
affects their holiday can reach court for
compensation from the travel companies. As
many travel companies just to earn money
commit fraud and they reflect or make fraud
itinerary regarding their holiday package which
affect the interest and their time to spend
holidays with their families.
take care while travelling.
TASK 2
2.1 Identifying the impact of heath, safety and protection laws in tourism sector:
According to Health and Safety Act, 1974, TUI Group is responsible to provide
appropriate care for their employees and staff at the work premises in the Hospitality. So that
they can work care free and also provides training working easily in hazardous place. Mostly
cases occurs of not providing proper training which affect the working of the staff and also
damage the reputation of the hospitality (Wang and et.al., 2016). They provide certain duties in
the hotel managers to execute their staff by providing proper safety kit and make it is as rule that

every employees while at the time of work had to wear it. This rule is made by the government
as well and it is bound to follow by hospitality and the staff working in the hotels.
According to General Data Protection Regulation, TUI group had around 380 group
owned Hospitality which means that they are secured with large number of data which is based
on their goodwill of the hospitality. As many competitors use various techniques to hack the
strategy to be famous that the reason mostly hospitality companies secure their data with high
protection (Olya and Mehran, 2017). They also didn't involve their staff and other employees
who are engaged with their business to share the data. There are more chances of infringement of
data which affects the reputation in the market. Thus, TUI group secures the hospitality's data
with high rated technology which is note easily hacked by the hackers and also their rights are
secures if anyone commits to hack it.
Under the Employment Protection Act, 1978, TUI group hospitality are responsible to
take care of their staff by discussing their problems which occurs at the time of working. The
rights are secured if they provide them proper training and also motivated them to increase more
customers in their business (Hatzopoulos and Roma, 2017). They have to maintain the close
relationship with the staff so that they feel motivated and respected and also involves
engagement of their work In the hotels.
2.2 Analysing certain laws that relates under equality in relation to travel agents.
Equality laws focuses on that concept that everyone in the organisation are to be treated
equally. Tourism industry legislations instruct that tourism providers to treat everyone making
access to the goods, services irrespective of their age, gender, race or disability(Hall, Gossling
and Scott, 2015). The Equality Act, 2010 regulates the equal behaviour with all the citizens and
employees working in the organisation by clarifying and simplifying the law by eliminating the
inconsistencies. Example, no discrimination is done on the bases of caste and sex regarding any
person at time of recruitment or committing work in any organisation.
It's basically a combination of the act under the Equal Pay, Sex discrimination act, 1975,
Disability Discrimination Act, 1995, and many more. Sex determination Act,1975 generally
focuses on protecting the working of men and women from distinguishing all of them on the
grounds of their caste and gender.

Under the Race discrimination, 1976 has the right to protect discrimination on ground of
colour, religion, nationality, ethnicity etc. and Disability discrimination, 2005 make it more
challenging for the tour agency to discriminate the people in relation to disability(Canosa and
Graham, 2016).

TASK 3

TASK 3:CONSUMER PROTECTION
LEGISLATION IN CONTEXT TO THE
TRAVEL
AND TOURISM INDUSTRY
3.1 Contract legislation in context to travel and tourism
industry
Legal framework in the travel and tourism sector re
covering so many aspects which are dependent on
different parties involved in the contract. The laws and
regulations relates to the equality and contract
legislation in relation to the travel and tourism
customers.
Contracts are basically legally binding
agreements and also be classified as promise or
promises which the law enforces on the binding parties.
A legal contract only formed when both the parties
intendly agreed to all terms and conditions of the
contract(De Grosbois, 2016). The contract of package
holidays travel and tourism only formed when the
customers stated their demand to the different tour
operators and ensure that their demands will meet and
after the demand is seems to meet and both parties
agreed to package holidays than it is the responsibility
of tour operator also to ensure that all services are
provided to the customers.
3.2 Consumer protection legislation in relation to
the tourism and travel customers
Travel and tourism and the consumer
protection act, 2015 set the rules for retailers on
pricing, and these are applied to all the retailers.
There are certain exceptions to this particular
pricing rule which considered to be goods which
are part of the services say food which included in
bed and breakfast. It is the responsibility of the
travel assistant and tour operator to provide the
best service to the customers for which they have
paid.
The effective and efficient services will
help the customers to satisfy their needs and wants
of the customers which is ultimate benefit to the
agency itself in retention of more customers and
earning of larger amount of profit. consumer
protection is basically a group of laws and
organisations which are designed to ensure the
right of consumers and business. competition and
reliable and accurate information in the market
place(Fennell, 2015). This all is designed to
prevent the business that are engaged in fraudulent
activities or specific unfair trade practices from
earning an advantage to the competitors which is
directly unfair to the consumer in all way.

Under the package holiday regulation 1992,
it is concluded that package holiday must consist
of the combination of at least two services before
it have classified package holiday. if the tour
operators has agreed to meet the demand of the
customers by providing the accommodation they
must endure that they are responsible for fulfilling all
the demands by providing them the efficient and
effective services under the legislation of contract. No
party can deny to the contract once made (Del Baldo,
2016). This is also has to done with that customers has
to pay for the holidays package which includes the
flight and other accommodation. Any breaches into the
conditions of the agreements will be liable by the
responsive party.
A contract in services and travel and tourism,
tour operator is responsible for all the services that
have been booked by them, for the customer's
agreement or contract which is based on all the
services. If the tour operators does not provide any of
consumer protection focusing to protect the rights
of consumers.
This act is completely linked to the consumer
rights and the formation of the consumer
organisation which directly help the consumers in
making the better choices at the market place and
also able to get help with the consumer
complaints. Government organisation, self
regulating business organisation like consumer
protection agencies etc. are some organisation
which promotes the consumer protection.
Consumer protection law is basically law
which regulates private law relationship between
the individual consumers and a different business
who are selling the goods and service to the
customers to satisfy their needs and wants. Under
the law of torts, it is the responsibility of the
employer to take care of their employee and
protect their rights while Woking at the hazardous
places. If they commit any breach they are

the service than complete responsibility will lie to the
tour operator itself and liable for charges. The travel
assistant who is selling the different tour packages is
held responsible for any service they ensure to offer in
the contract.
If the customers has paid for the tour packages
than it is the duty of the tour assistant to make sure all
the bookings and all the services must be provided to
the customers as customers ave paid for it. Any breach
of condition or not offering of any services than this
complete liability lies to the tour assistant who endure
the service offering and he will be responsible for all
the charges which customer face(Dredge and
Gyimóthy, 2015).
publishable under the law of torts and negligence.
The consumer protection in context with travel
and tourism is responsibility of the trade assistant
or tour operators is that they should focus on
protecting the rights of the customers and by
providing the best and efficient services in favour
of the protection of consumers. They are need to
focus on the :
 Health and safety of the consumers
 satisfaction with offered services to
customers
 security of customers in different holidays
packages
 affordable and effective prices for holiday
packages
 efficient services to the customers
 Products and services liability
 Privacy rights
 avoidance of unfair business practices
fraud and misrepresentation
 accurate information about the products
and services
 service of the reasonable quality(Font and
Lynes, 2018).
Hence, consumer protection laws are the
form of the government regulation that aims to
protect the rights of consumer for fair and
preventive trade practices.

TASK 4
4.1 Ethical dilemmas which are facing by the travel and tourism sector
There are many economic benefits provided to the local communities while products and
services for travel and tourism are offered and source locally. Sustainability of tourism are

appropriate to every holidays packages offered and need to also offer the opportunity to the
customers which are concerning for the the travel making a difference. Ethical tourism are
concerned about the consequence so their action as a tourist on the environment, local economy
and the local people. Many places are really getting advantageous affects from the tourism and
for some other communities’ tourist trade is considered to be the main source of the income and
jobs (TUI group, 2019).
Business ethics which are also said as the corporate ethics is basically aapplied ethics or
professional ethics which examine the moral or ethical problems which can arrive in the
business environment. There are required to safeguard these rights of the consumers and also
help in protecting the shareholders and employees. Business ethics are needed to get protected in
the interest of the employees, competitors, shareholders, suppliers, dealers etc. (Hall, Gossling
and Scott, 2015). As it helps in protecting them from the exploitation through unfair trade
practices. Ethics and different oral obligations guide human decisions in many areas which also
includes within in the workplace an individual working as an employed they are required to
follow some ethics which helps them in further decision making and has great impact on their
actions.
Travel and tourism sector or tour operators need to follow the ethics classified as
employment and business s ethics to direct their all activities on the legal path. Ethical
investment is also called as the sustainable investment that is it describes the investment process
which incorporates the environment related and social factors while choosing the investments
with the achievement of the objectives and goals of achieving the financial
return( Kuzakhmetova, Sitdikova and Shilovskaya, 2016).
Tour operators follow many marketing strategies to market and advertise their products
and service to attract more and more customers to sell their holiday packages and can earn good
amount of profit. they should focus on the ethics which are required to be followed in
Advertising that is set nad series of defined principles which governed the ways or
communications that are situating in the place between the seller and the buyer, ethics are the
most important feature of the advertising industry.
TUI neds to focus on offering the services which are favourable to the environment.
Many environmental factors which have direct affected the tourism industry as inclusion of the

storms, loss of the resources, scarcity of food and water, inflation and these economic concern
are secondary to the risks to the human health.
Going green can able to improve the overall efficiency of the business in long run as
reducing the unnecessary wastage can help the organisation to trim the operating costs for the
business as saving on the utility costs can help the business s in long run(Mostafanezhad and
Hannam,2016). TUI can actually save the money for them and can improve the workplace
culture by going green that is decreasing the overall environmental impact of the business. going
green by the company Wil shows the community bonding, environmental benefits which might
reduce to the air pollution. This is basically had the minimal impact on the global or local
environment, community, society, people or economy.
International business ethics are rising with the growth of the intentional business and
globalisation, Technologies say using internet makes it more easier and many other companies
can only have to expand growth and profit which they seek by expanding into the new markets.
In this some ethical issues are employment practices corruption, environmental norms, human
rights, and other moral obligations of the international operations.
Ethical dilemma is basically decisioned making problem between the two possible
alternatives in which both the alternative are undesirable and is sometimes called as ethical
paradox(Mwesiumo and Halpern, 2019). This area also called as moral dilemmas and in case of
making the choices between the two options neither of which are able to resolve the situations in
an ethically accepted fashion, societal and personal ethical guidelines which may serve no
satisfactory outcome for the person who choose.
Travel and tourism industry may encompass lot of the ethical issues which includes the
outflow of income, green issue ethics, wrong advertisement ethics, ethics of unemployment,
unethical consumer issues(Dredge and Gyimóthy, 2015). There are basically two models which
attract the people with less disposable income and which have its ethical disadvanatges. The two
models includes all-inclusive holidays and enclave tourism resorts.
All-inclusive holidays are considered to be one of the most trendy types of holidays
which are mostly preferable by the customers nowadays and are the biggest tour operators TUI
are more focused on the holidays model. TUI market all their holidays as all inclusive holidays

as more of the people are getting attracted towards the fixed budget holidays (Power, Di
Domenico and Miller, 2017).
4.2 Policies of The Corporate Social Responsibility of travel and
Tourism business
Corporate social responsibility is the method where companies combine the social and
environmental concerns on the business s operation to protect the environment and identifying
the environmental and society in their interactions with the stakeholders on voluntary basis.
CSR focus on maintaining the quality and tourism and travel by protecting the
environment and society as whole. CSR basically certifies the business or company to be behave
responsibility in travel and tourism market with relation to their employees, customers,
government, stakeholders, partners, society and environment. they should not only focus on CSR
but they also need to consider the corporate sustainability and responsibility(Wells and et.al.,
2015).
Company needs to commit itself for following the guiding principles of CSR and the
Global code for ethics for tourism. This is the responsibility under the tour operators to provide
the services to customers which are in favourable to the environment and to them as there
should not be such activity which may harm the customers of environment in any way.
Employees: Child protection that is company have to sign the child protection code, they
cannot employee children on regular basis, pay at least wages to the employees, clear overtime
regulations and policies, Regular surveys regarding the employee satisfaction, form of
representation of the employee interests(Canosa and Graham, 2016).
Customers: monitoring and focusing on customer satisfaction with reference to the
sustainability and responsibility, information of sustainability of the products must informed to
the customers
Sustainability: preference need to give to sustainable means of transport and
accommodation, company requires giving preferences to green energy.
Co operations/ supply chain: monitoring the CSR index and practice of partners and
suppliers, reviewing the standard of the sustainability of partners and suppliers to influence them
in direction of the sustainability and responsibility.

Culture: TUI needs to protect the culture of the destinations, travel products are able to
convey fir picture f the regional cultures and need not interfere more than necessary with the
practices of these cultures(De Grosbois, 2016).
Hence, there are different CSR policies for different areas which re need to be followed y the
company in order to achieve the goal effectively and efficiently.
CONCLUSION
The above report concluded that there are various legislation which need o be understand
by every entrepreneur before starting and running up the business. Different regulatory and legal
frameworks related to tours and travel industry need to understand and followed by the tourism
sector. the discussion of the sea, surface area air and transport law in relation to the carriage of
passenger is also discussed in the above report. the report also conclude about the different
Principle of safety, health and security legislation to travel industry and their impact and in
addition to this legislation related to the equality.
Furthermore, the report also concludes some ethical dilemmas faced by the travel and
tourism sector and the contract legislation related to the tours and travel industry .In addition to
this corporate social responsibility and its befits and policy of travel and tourism are also
explanted in the above report.
Overall the report is description of the different laws, policies and legislations related to
the travel and tourism sector which are needed to understand and follow by tour operators and
customers in order to direct their activities and contracts on the legal pathway so that they can
able to fulfil their objectives and goals by running and performing under the legal guidelines
which ultimately benefiting both the parties.

REFERENCES
Books and Journals
.