Legislation and Ethics in Travel and Tourism Sector

Legislation and Ethics in
Travel and Tourism Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Covered in PPT...........................................................................................................................1
TASK 2............................................................................................................................................1
2.1 Impact of the principle of health, safety and security legislation on the travel and tourism
sector of UK................................................................................................................................1
2.2 Legislation that relates to the equality with reference to a UK tour operator and travel
agency.........................................................................................................................................3
TASK 3............................................................................................................................................5
LO3.............................................................................................................................................5
3.1 Letter or Email to travel assistant explaining contract legislations.......................................5
3.2................................................................................................................................................7
Covered in poster .......................................................................................................................7
TASK 4............................................................................................................................................7
LO4.............................................................................................................................................7
4.1 Ethical dilemmas faced by travel and tourism sector............................................................7
4.2 CSR in travel and tourism business......................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Tourism industry is most important sector that has its interconnection with the other
business sectors in regulation of business operations (Higham, J. and et.al., 2016). Organisation
working in tourism sector also needs to consider various important legislations that relates to
undertaking business operations and ethical laws as well as principles that governs travel and
tourism business operations. In present context, as travel law's consultant, legal and regulatory
structure that governs in the travel and tourism sector has been discussed along with the laws
with reference to England and Wales. Further, Thomas cook Ltd, is an integrated travel agent
which operates branches throughout the UK and republic Ireland and employs around 19000
people. Impacts of principles of health, safety and security legislations on the travel and tourism
sector have been evaluated with reference to Thomas Cook Ltd as its manager (Adinolfi and
Ivanovic, 2015). Apart from this, Some important legislations of consumer protection are also
taken in to consideration along with the contract legislations. In relation to the customers of
travel and tourism. At last, as a sustainability manager of Thomas cook ethical dilemmas faced
by have been analysed which are faced by travel and tourism sector along with policies related to
the corporate social responsibilities in order to publish in travel and tourism magazine (Lowry,
2017).
TASK 1
Covered in PPT
TASK 2
2.1 Impact of the principle of health, safety and security legislation on the travel and tourism
sector of UK
Various principles are taken
into consideration by the tour
and travel company that will
affect its operational ability in
a very significant way. Various
legislations are developed to
ensure the safety, security and
better health of employees as
It will include following
measures for the better
management of operations of
cited firm such as:
 The workplace of
organisation must be
safe and well
maintained to ensure
Besides this, it is employer's
liability to safeguard the
employee's at workplace,
provide proper first aid in case
of injury and give proper
information to workforce in
case of emergency. The
employees must also use
1

well as customers in a very
significant manner. Various
legal obligations and laws such
as Health and Safety at Work
Act 1974 will help the
organisation like Thomas
Cook to take into
consideration the various types
of measures that will help
company to safeguard its
employees and customers.
the security of
employees.
 The workforce must be
provided with proper
training to manage any
kind of issues related to
health and safety.
 The communication
and accommodation
facilities must be
proper in Thomas
Cook. The entry and
exit routes must be
well maintained for
easy handling of
condition in case of an
emergency.
 Various safety
measures like fire
extinguishers, fire
alarms, proper lightings
and emergency exits
should be available at
the workplace.
proper and adequate safety
equipment while working and
use them to safeguard
themselves as well as the
clients or tourists.
Under Occupier Liability Act
1984, the employer and his
firm is liable to take into
consideration suitable safety
measures, precautions and
maintain various kinds of
safety standards that are
The Data Protection Act 1988
will help employer to
safeguard the individual right
to maintain privacy of
employee as well as the
customers at workplace. It will
help the firm to safeguard
Duty of care is a measure
where the manufacturer or the
service provider is responsible
to look after the safety of the
customers. This measure is
used in the organisation to
keep a check on the quality of
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