Tourism and Travel Industry Analysis

This assignment covers various topics related to the tourism and travel industry, including the business of travel and tourism, medical tourism, sustainable development, and health equity implications. It also explores the rise of Airbnb as a disruptive innovation in the informal tourism accommodation sector and provides case studies on sharing economy in Italy and urban tourism in Havana during the Special Period.

Legislation and Ethics
in Travel and Tourism
Sector

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 covered in leaflet...................................................................................................................1
TASK 2............................................................................................................................................1
2.1 Impacts of the principles of health, safety and security legislations on travel and tourism
sector...........................................................................................................................................1
2.2 Legislations related to equality.............................................................................................3
TASK 3............................................................................................................................................4
3.1 covered in leaflet...................................................................................................................4
TASK 4............................................................................................................................................4
4.1 Ethical dilemmas faced by the travel and tourism sector......................................................4
4.2 the Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business.......................................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Travel and tourism is a part of hospitality industry in which services are rendered to the
customers. Currently it has become the largest non combatant sector in the world. As it
contributes a higher amount in the national income of UK government supports it that helps it to
grow faster. There are various legislations, rules and regulations are imposed by the legal
authority of UK for this industry and it is very important for all the business entities to follow all
of them. If an organisation is not able to implement all of them then strict actions can be taken by
the political parties of the country where the business is executed (Becke, 2016). This project
report aims at the detailed analysis of legislations and ethics in travel and tourism sector. For this
purpose different topics are discussed under this assignment such as legal and regulatory
framework in travel and tourism sector, regulations related to health and safety in this sector.
Understanding of consumer protection legislation and role of business ethics in travel and
tourism industry are also provided under this report.
TASK 1
1.1 covered in leaflet
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Trailfinders London West End is a travel agency which is established in UK. It is very
important for the organisation to analyse all the regulatory frameworks and follow all of them.
These are strategic authority, health and safety executive, air travel operator licensing,
international air transport association etc. All of them are mainly imposed for the travel industry
by the government of UK so that their operations can be executed in appropriate manner. There
are different types of courts that hear all the cases according to their area or control. These are
Magistrate, country, crown, high and supreme court.
1.2 Covered in leaflet
There are different types of transportation or carriage of passengers related laws that are
required to be followed by different travel agencies such as Trailfinders. These are Carriage of
passenger by road act, 1974, Domestic Carriage order, 1987, Air and Road act, 1979 and
Warsaw convention act, 1929. These are imposed by the government on local or international
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transport. Main purpose behind implementation of them is to assure the safety of travellers. It is
very important for the travel agencies to take all of them into consideration so that safety and
security of customers can be assured.
TASK 2
2.1 Impacts of the principles of health, safety and security legislations on travel and tourism
sector
In Travel and tourism sector health, safety, security are the three main elements that are
required to be considered by the tour operators such as Top Deck which is established in UK and
operating its business appropriately there. The company has embarked on the process of
preparing training materials for the staff. This will include regulations and legislations related to
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health safety and security (Buckley, 2014). There are various current relevant domestic and
European legislations that are required to be followed by Top Deck. All of them are as follows:
Health and safety at work act, 1974: According to this act for all the hospitality
organisations it is very important to follow this act and focus on the health and safety of the
customers. As Top Deck is a tour operator which provides travel packages to the clients hence it
should make sure that it is sending them to a highly safe and secure place.
Occupiers liability act, 1984: It covers occupiers liability for trespassers. It makes
changes to the slanted declaration terms act 1977 with a declared purpose of allowing additive
informative and recreational use of land (Christie and et.al., 2014).
Data protection: According to this act all the business entities should make sure that
their data is highly protected so that others cannot misuse it. For Top Deck it is essential to
assess that all its important information is secured or not because if it is not safe than it may
affect the operational efficiency of the organisation.
Duty of care and vicarious liability: It refers to the situation where an individual is
responsible for the actions of other people. In Top Deck the employers can be liable for the act or
activities of the workforce as all of them took place under the supervision of the top management
(Cohen, 2014.).
Impacts of the principles and legislations:
Fair trading: The regulations and legislations have resulted in the fair trading because
the safety and security have been increased in travel and tourism sector. It has taken place due to
various acts and principles such as data protection act. It has also impacted Top Deck as it
follows the data protection act and keep all the information confidential so that other cannot
misuse it.
Health and safety: As various new acts have been launched in the travel and tourism
sector which has enhanced the safety and security level for the customers. Health and safety act
at work is being followed by Top Deck that guides it to assure that its employees are healthy and
safe at work. If this act is not followed by the companies then it is not possible for them to
operate business successfully because government may take strict action against them
(Colantonio, 2017).
Employment law: Consideration of employment law is also get impacted due to
regulations and legislations in travel and tourism sector. The human resource managers are
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required to provide appropriate training to their employees and also make sure that they are safe
at work. In Top Deck all laws related to employment are followed because after introduction of
duty of care and vicarious liability employers have started to analyse each action of employees
(Forno and Garibaldi, 2015).
Equality and diversity legislations: After introduction of health and safety legislations
different types of other legislations have also taken place. These are equality and diversity
related regulations as all of them focus on safety and security but there is no rule that take
equality issues in consideration. Managers of Top Deck also started to focus on these two
elements.
The principles, rules and regulations have resulted in all the above mentioned conditions.
All the above described points may provide a detailed analyses of impacts of health, safety and
security legislations.
2.2 Legislations related to equality
There are various types of equality related legislations that are required to be followed by
all the business entities that are operating business under travel and tourism sector. Following are
the legislations that are followed by Top Deck:
Sex discrimination act 1975: According to this act organisation all the business entities
should provide equal opportunities to men and women. Main objective of this act is to reduce the
sex discrimination as its rate is very high in UK. In Top Deck this legislation is followed and
males and females are treated equally (Gherco and Trandafir, 2014.).
Employment protection act 1978: This act was launched for the betterment of
employment rights. It guides all the small and big organisations including Top Deck to follow all
the policies that are set by government for the companies.
Disability discrimination act 1995: In Most of the organisations an issue of Disability
discrimination is faced by the employees. This act was imposed to resolve all such type of
problems. It guide business entities like Top Deck to provide treat all the employees equally
whether they are physically disable or not.
Employment act 2002: According to this act all the organisations should provide
appropriate compensation to the workers according to their performance. In Top Deck salaries
and wages are paid on the basis of employee's efforts in the achievement of tasks (Guttentag,
2015.
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Human rights act 1998: All the individuals who are working in an organisation have
some human rights. According to this act the employees should be treated with fairness, dignity
and respect whether they are young or old and rich and poor. This act is followed in Top Deck in
order to treat every one equally.
All the above described points are related to the equality and it is very important for Top
Deck to consider all of them so that all the employees can be treated equally. When the
legislations are followed by business entities then it may result in decreased conflicts at work
place and increased work quality of employees (Hall, Gossling and Scott, 2015).
TASK 3
3.1 covered in leaflet
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There are various types of contract laws that are imposed by the government of UK on
travel agencies such as South Hall which is offering different types of tour and holiday packages
to the customers. For such organisations it is very important to add each and every element in the
agreement so that both the parties have detailed information of the contract. Some of the
legislations that are implemented by the legal parties are contract of provision of services, unfair
contract terms act, 1977, Unfair terms in contract act, 1999 and contract for supply and goods.
3.2 Covered in leaflet
Consumer protection can be defined as the combination of some rules and regulations
that are imposed by the government on the companies that are operating business under the
country. For companies like South Hall it is very important to provide all the rights to the
customers and make sure that appropriate services are rendered to them. All of them help the
buyers to file complaint against the entities which are not able to provide them proposed or
promised services. All the acts that are the part of consumer protection are Trade description act,
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1968, Consumer protection act, 1987, Package, holidays and tour regulations, 1992 and duty of
care.
TASK 4
4.1 Ethical dilemmas faced by the travel and tourism sector.
In present time the travel and tourism sector is brining lot of employment, create learning
curve for each individual and support to develop economy (Labonté, R. and et. al., 2018). On the
same time it is also known for negative thing like main reason for demolish the natural
environment, creation of over gathering, unwanted behaviour etc. In recent time it has been
observed that travel and tourism sector/ industry have bring batch of ethical problem such as
leaking of revenue, green issues morals, unethical clients issues, false promotion ethics and most
important ethics of employment (Sarantopoulos, Vicky and Geitona, 2014). Nowadays, inclusive
holiday are known to be one of the most common among visitors and the famous tour operators
TUI are to be keen on this kind of holiday. Some of the ethical dilemmas are:
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Leakage of income: It is one of the most common problem that means that the funds that
are used to improve the quality of life for common person are going out of the economy. It
denotes that low percentage of money which is paid by consumer during their visit actually stay
in the local community. Thus management of TUI have taken step to improve the living quality
of people in their economy by developing plans such as providing jobs, engaging them in social
activity etc.
Green issues: In recent time it has been observed that large hotel or any other holiday
resort take water away from common people who need it for survival in order to develop better
holiday resort could be unethical it is unplanned (Lopes and Almeida, 2016). Some other green
issues such as, emission from jets, pollution created by visitors or using finite resource from
local areas etc. In order to minimise the effect of these issues the management of TUI have
started making people aware about the use of available resources in effective manner so that they
could survive easily. There have been any other cause too that lend towards the decrease of
natural resources as well as social values that are issues that are faced by tourism industry. So it
is very crucial for TUI group that they must apply different formulation which support in dealing
with such dilemmas that are rising in business. The sustainable method is consider to be valuable
in order to cop up with any ethical issues and assist to improve the productivity and positivity for
the common people (Smith and Puczkó, 2014).
Data collection: Large travel and tourism companies applies assorted polices that are
developed on the certain grounds of collecting data as they realize the consequences of private
data and assist firmly. As it is observed that personal data are used for the purpose of issuing
tickets, making reservation, developing using services, managing customer relation, main
important handling booking and experience of customer. Therefore management of TUI have
make sure that personal information of individual worker or visitors must be treated securely
according to the safety measure. So that any misuse could not be happen and ethic remain
maintain in the company and customer also fell secure (Paraskou and George, 2017).
4.2 the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business.
In travel and tourism CSR is consider to be management thought in which travel
company compound the environment and social interest in its business activity and their
functioning. Corporate social responsibility are being evaluated as an important manner by
large companies reach balance economy, social and environmental desire. In general it is also
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CSR concepts is defined as the ethics for firm operations so that they are operated and managed
in an effective manner that help to survive for long time. Some of the important role of CSR are
discussed below:
Sustainability: This holds with qualified and skilled people those have been refers as
specialised in particular project and have main focus on transforming companies and public
organization for age-long term sustainability purpose. With the help of CSR companies aid in
scope of specific sustainability such as economic condition, stakeholders and social engagement
etc. Therefore it has been observed that management of TUI have Used Corporate social
responsibility in order to maintain long term financial and positive sustainability that support
them to reach desired objective to expand business at global level. TUI group holds a sustainable
policy that comply with the concept of CSR. So company looks to care of the various
environmental situation impacts and also add to their supplier like hotel to ensure that they will
deliver business and job possibility in local community.
Accountability: It is observed that Corporate social responsibilities promotes mission
and vision of the business accountability to the large number of shareholder's and other
capitalists or investors. Thus it result in betterment of business activity and also improve the
quality of services so that large number of customer are attracted to make themselves satisfied
and increase the profitability. In TUI the management uses the concept of CSR for evaluating
and calculating the accountability during a year so that they can determine either to invest in
capital or tries to improve its services so profit can be increased.
Community involvement: With the CSR management of TUI are able to provide the
appropriate and legal share of income to the community people and also tries to develop services
that help in improving their standard living. They also focus to return the resources that have
been acquired by corporation. They also provide job opportunities to the local communities in
their holiday homes that will be beneficial for TUI as local people are able to improve the
bonding within business firm (Van der Wagen, 2015).
Business conduct: The business code of conduct is also defined as the code of ethics
according to the business operation of company. These codes are set of standard that are
developed to guide employees to conduct themselves with integrity and honesty in each business
activity that are part of company. Thus management of TUI have developed specific rules and
regulation for their staff member so that they deliver best and quality services to customer. They
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guide all team such as front desk, food and beverage department so that visitors are satisfied with
different services provided by holiday homes. This will help in improving overall productivity
and performance of TUI so that market place could be increased in upcoming time frame.
CONCLUSION
From the above described project report, it has been concluded that legislation play a
crucial role in handling and controlling business operation in effective manner. It is observed that
legal system is one that consist different rules and regulation which support to make effective
decision with certain legislated boundaries. It is also concluded that equality legislation beneath
travel and tourism sector are focus to deliver equal job opportunities to each employees within
company and also give opportunities to travellers. There are various kind of structure such as
crown court, country court, high court, court of appeal like civil and criminal that support in
smooth functioning and managing business activity in effective manner. There are various laws
and acts which are taken into consideration while providing proper and effective contracts . The
respective company encourages the culture values and the diversity of the people through strong
management and effectively supporting with the health safety and security of an employee and
customer.
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REFERENCES
Books and Journals:
Becker, E., 2016. Overbooked: the exploding business of travel and tourism. Simon and
Schuster.
Buckley, R. A. L .F., 2014. Adventure tourism as a research tool in non-tourism
disciplines. Tourism Recreation Research. 39(1). pp.39-49.
Christie, I. and et.al., 2014. Tourism in Africa: Harnessing tourism for growth and improved
livelihoods. The World Bank.
Cohen, I. G., 2014. Patients with passports: medical tourism, law, and ethics. Oxford University
Press.
Colantonio, A., 2017. Urban Tourism and Development in the Socialist State: Havana during the
Special Period . Routledge.
Forno, F. and Garibaldi, R., 2015. Sharing economy in travel and tourism: The case of home-
swapping in Italy. Journal of Quality Assurance in Hospitality & Tourism. 16(2).
pp.202-220.
Gherco, A.V. and Trandafir, A., 2014. Tourism development in the terms of sustainable
development in Romania. Economics, Management and Financial Markets, 9(1),
p.207.
Guttentag, D., 2015. Airbnb: disruptive innovation and the rise of an informal tourism
accommodation sector. Current issues in Tourism, 18(12), pp.1192-1217.
Hall, C. M., Gossling, S. and Scott, D. eds., 2015. The Routledge handbook of tourism and
sustainability. Routledge.
Johnson, A. K., 2014. Protecting Children’s Rights in Asian Tourism. The International Journal
of Children's Rights. 22(3). pp.581-617.
Johnston, R. and et.al., 2016. Providers’ perspectives on inbound medical tourism in Central
America and the Caribbean: factors driving and inhibiting sector development and
their health equity implications. Global health action. 9(1). p.32760.
Linderová, I. and Janeček, P., 2017. Accessible tourism for all: current state in the Czech
business and non-business environment.
Page, S. J., Innes, A. and Cutler, C., 2015. Developing dementia-friendly tourism destinations: an
exploratory analysis. Journal of Travel Research. 54(4). pp.467-481.
Robinson, P. and et.al., 2016. Operations management in the travel industry. CABI.
Sarantopoulos, I., Vicky, K. and Geitona, M., 2014. A supply side investigation of medical
tourism and ICT use in Greece. Procedia-Social and Behavioral Sciences. 148.
pp.370-377.
Smith, M. and Puczkó, L., 2014. Health, tourism and hospitality: Spas, wellness and medical
travel. Routledge.
Van der Wagen, L., 2015. Events & Tourism Essentials. Pearson Higher Education AU.
Online
Health and safety executive. 2018. [Online]. Available through:
<http://www.hse.gov.uk/aboutus/index.htm>
International air transport association. 2019. [Online]. Available thorough:
<https://moverdb.com/iata/>
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