Legislation and Ethics in Travel and Tourism Sector Assignment - (Solution)

Legislation and Ethics in
travel and tourism sector

Contents
INTRODUCTION........................................................................................................... 3
TASK 1 ....................................................................................................................... 3
1.1Legal and regulatory framework of the travel and tourism sector ....................3
TASK 2........................................................................................................................ 4
2.1 Impacts of the principles of health, safety and security legislation on the travel
and tourism sector.................................................................................................. 4
2.2 Legislation that relates to equality....................................................................5
TASK 3........................................................................................................................ 6
3.1 Contract legislation in relation to travel and tourism customers ......................6
3.2 Consumer protection legislation in relation to travel and tourism customers. . .7
TASK 4........................................................................................................................ 8
4.1 Ethical dilemmas faced by the travel and tourism sector..................................8
4.2 Corporate Social Responsibility (CSR) policy of a specified travel and tourism
business.................................................................................................................. 8
CONCLUSION.............................................................................................................. 9
REFERENCES ............................................................................................................ 10

INTRODUCTION
Tourism is one of the key industries under world because it contributes more than 10% in
international economic output. It gives its contribution towards enhancing an economy of
country. In this present time period, travel and tourism sector has been more enhanced. Large
number of persons is travelling from all over the world. Under this mention report will be discuss
about the sea, air transport and surface law in context to carriage passenger with in regulatory
and legal framework (Guttentag, 2015). Consumer protection legislation in addition to travel
and tourism consumers will be discussed here. There has been discussion about the Corporate
Social Responsibility policy of particular business of travel and tourism.
TASK 1
1.1 Legal and regulatory framework of the travel and tourism sector
Legal framework refers to wider system that includes rules which are governed as well as
regulated decision making, laws, agreement and many others. In this present time period, tourism
industry is enhancing day by day and now it s big economic sector. In context to this, for tourism
regulation, there are different legal framework established. Rules and regulations are different
from one country to another.
Travel and tourism industry of United Kingdom is regulated through Association of
British Travel agents. It overlooks towards the issues such as bookings, insurance etc. And also
solve them in a proper manner. Under this, an association regulated process of bookings,
travelling processes and code. Main purpose of this sector is to safety of visitors and prospective
consumers. There are different kinds of laws mention below:
Carriage through Air and Road Act 1979- Carrier is every one included in order to
carrying the passengers through road or air. In case of any carelessness or passenger dies, this
law applies.
Criminal law- For the travel and tourism industry, main focus of this law is on
maintaining structure of tourism sector or society. It focuses on protecting duties as well as rights
of visitors along with the tour operators (Whitfield and Dioko, 2012). If there is any regulation

and laws are breached then it will be unfair conduct will be fined along with charged in criminal
law.
Civil law- In Travel and Tourism Sector, focus on the civil law on deriving equality in
society for the visitors and non- tourists. It regulates operations of different contracts that entered
in through parties in travel sector along with provide the compensation, if contract breach.
Health and Safety Commission- The main aim of commission at driving safety
advantages to public as well as staff members which are working in tourism sector. It makes duty
of occupier for maintain premises in a safe manner to assure security of staff members. Under
this, managers provide appropriate hospitable environment as well as equipments in order to
maintain cleanliness of premises.
CAA (Civil Aviation Authority)- The main work of CAA is to protect customer from any
damage or loss suffered in air. It provides advice to government in problems which is concerned
to aircraft. Its main work is to carried out scientific investigation in averment affect of aircraft.
Safety law 1974: This Act sets out the appropriate duties which employers have towards
employees and members of the public, and employees have to themselves and to each other.In
the sector of trave and toursim safety is the potential consideration of an oranisation. it is
required for an organisation to consider all the safety norms in respect to ensuring about the
safety and security of the people and employees.
1.2 Surface, sea and air transport law in relation to the carriage of passengers within the legal and
regulatory framework
Transportation mode use at the carrying visitors from one place to other the responsibilities
of carrier are stricter in case of injuries and safety during transport. In order to travel the people,
travel and tourism sector uses the air, land and sea and these all are different in nature. Various
modes of transportation are mention below:
Air law- Under this, rules related to documentation as well as international carriage are
explained through “The Warsaw Convention of 1929”. If in case passenger is dead then right to