Consulting in Practice: A Case Study on Effective Recruiting Strategies for LSST

This case study explores the consulting process for LSST, a UK-based institute facing challenges in recruiting qualified staff. The study covers the exploration and agreement of the brief, project plan, partnership agreement, minutes of team, client, and supervisor meetings, and key deliverables. The study also highlights the concerns and limitations raised by the client and consulting team, along with the actions agreed and deadlines. The subject of the study is consulting in practice, and the course code, name, and college/university are not mentioned.

Consulting in Practice

TABLE OF CONTENTS
Exploration and agreement of brief from first meeting with client.............................................3
Project plan..................................................................................................................................5
Partnership agreement..................................................................................................................6
Minutes of team meeting.................................................................................................................6
1st SET.........................................................................................................................................6
2nd SET.......................................................................................................................................7
3rd SET........................................................................................................................................8
Minutes of client meeting................................................................................................................9
1st SET.........................................................................................................................................9
2nd SET.....................................................................................................................................10
3rd SET......................................................................................................................................11
Minutes of supervisor meeting.......................................................................................................12
1st SET.......................................................................................................................................12
2nd SET.....................................................................................................................................13
3rd SET......................................................................................................................................14

Exploration and agreement of brief from first meeting with client
Date: 16 January, 2022
Present: Organization manager, marketing team & human resource team.
Absent: Staff
What is the problem(s) or issue that the client needs to address?
 There are large number of new entrants are entering in market.
 Requirement of qualified has been increased on a higher note. Therefore, the college is
recruiting ineffective staff as the potential candidates has numerous options available in
market.
Why is s/he focusing on this problem?
 The topmost management of LSST has decided to introduce new course Portfolio
related to accounting and financial management sector and therefore, the college needs
qualified professionals.
 Due to this, LSST has requested from HR department to adopt and use effective
recruiting strategies.
Further background information about the company/competitors/customers etc, relevant
to the problem
 LSST is an institute that is located at United Kingdom. College is looking forward to
approach qualified candidates from market. However, due to ineffective recruiting
approaches college is enables to approach qualified staff.
Key deliverables/What would be a ‘successful’ outcome for the client, by the end of the
project?
 Motivation to the staff
 Effective training session
 Assuring reward and remuneration.
Concerns/limitations raised by the client (e.g. costs, client availability)
 Ineffective staff is making organization unable to face competition.
Concerns raised by the consulting team

 Identification of LSST competitors strategies in term of performing recruitement.
What actions were agreed and what are the deadlines for these?
 Competition analysis will be done and it will be perform in one month. Furthermore,
SWOT will be done in order to know the impact of internal and external environment
over client problem.
Next client meeting date (or schedule of dates).
16 February 2022

Project plan
Activities January Februar
y
March April May June July August
Collectin
g
informati
on
Content
informati
on
Segment
ation
Analysati
on
Strategie
s
Collectio
n of
feedback
Sending
mails

Partnership agreement
In performing entire working process, partnership agreement has been established among
team. This has assured effective support in delegating roles and responsibilities of each member
in group. Also, the performance has been reviewed by the leader throughout the time. Work has
been equally delegated among all members. Furthermore, the profit ratio has been decided equal
among all member with their mutual understanding.
Minutes of team meeting
1st SET
Date : 19 January, 2022
Present: Group members
Absent: No-one
Minutes of last meeting: 1 minute
Are these accepted as a correct record?
Yes
Brief summary of any points arising
The discussion regarding the major issues of client and guidance to team regarding
performing their roles in effective manner.
Agenda
1 Consulting major objectives
2 Discussing and preparing major questions for client.
For each agenda item:
Key points
 Evaluating major information given by client and establishing targets.

 Each team member prepare question for client
Actions agreed and deadlines
 Action has been approved by all members and the next deadline is of one
month.
Date of next meeting: 19 February 2022
2nd SET
Date : 19 February 2022
Present: All group members
Absent: No-one
Minutes of last meeting: 1 minute
Are these accepted as a correct record?
Yes
Brief summary of any points arising
 Lack of market approachable by client.
Agenda
 Question for client
 Discussing problematic statement with client.
For each agenda item:
Key points
 Questions ask from client.
 The major issues that are creating problematic situation for client discussed with
client.

Actions agreed and deadlines
All members are agree and next deadline is after 20 days
Date of next meeting: 9 March 2022
3rd SET
Date : 9 March 2022
Present: All members of team
Absent: No-one
Minutes of last meeting: 1 minute
Are these accepted as a correct record?
Yes
Brief summary of any points arising
Solution for client problem suggested by every team member.
Agenda
1 Solution discussion
2 Selecting most appropriate solution
For each agenda item:
Key points
 All group member suggest their opinions

 Most approachable solution discuss with client
Actions agreed and deadlines
All team members has agreed upon this and next meeting has been session
with client after 10 days
Date of next meeting: 19 March 2022
Minutes of client meeting
1st SET
Date : 19 March 2022
Present: All team members and client
Absent: No-one
Minutes of last meeting: 1minute
Are these accepted as a correct record
Yes
Brief summary of any points arising
Discussion upon problematic situation of client and questions for client.
Agenda
 Client problems presentation
 Group discussion
 Question for client

For each agenda item:
Key points
 Clients problem discussion related to current issue
 Group discussion perform
 Question provided to client
Questions
 What special opportunities has been assured by your business in comparison of
competitors?
 Which attribute defines you?
 In which ways you ensure inclusion environment in your organization?
 What are your thoughts about motivation towards employees?
 What are your major strengths?
Actions agreed and deadlines
Proper researching needs to be performed over organization within next 15 days
Date of next meeting: 3 April 2022
2nd SET
Date : 3 April 2022
Present: Team members and clients
Absent: No-one
Minutes of last meeting: 1minute
Are these accepted as a correct record?
Yes
Brief summary of any points arising
Discussion over ways in which client approach market for calling candidates and

group discussion over this and question for client.
Agenda
 Market approach
 Client question
For each agenda item:
Key points
 Market approached adopted by client
 Asking question from client and discussion
Questions
 What are your approaches in terms of capturing market?
 How do you take faith of candidates towards you?
 Do you have any particular strategies related to attracting applicants?
 Is your organization focuses on research techniques/
Actions agreed and deadlines
Approaching HR strategies by client next meeting conducted within 10 days
Date of next meeting: 13 April 2022
3rd SET
Date : 13 April 2022
Present: Team members and client
Absent: No-one
Minutes of last meeting: 1 minute

Are these accepted as a correct record?
Yes
Brief summary of any points arising
Ineffective HR approaches by client and question for client.
Agenda
 HR approaches
 Question for client
For each agenda item:
Key points
 Knowing current HR approaches of client
 Question in context of HR approaches
Questions
 Can you please provide us information related to candidate experience?
 How concept of leadership has been performed at LSST?
 What are HR initiatives at LSST?
 How you deal with employees less productivity?
 What are your expected outcomes from this particular project
Actions agreed and deadlines
Solution and recommendation deliver within after 20 days
Date of next meeting: 3 May 2022
Minutes of supervisor meeting
1st SET
Date : 3 May 2022
Present: All members of team and supervisors

Absent: No-one
Minutes of last meeting: 1 minute
Are these accepted as a correct record?
Yes
Brief summary of any points arising
Presenting project description, requirement along with questions
Agenda
 Project description
 Project requirement
 Questions
For each agenda item:
Key points
 Description of project's major elements
 Requirements discussion related to project
 description over questions
Actions agreed and deadlines
Preparing action plan in relation of client problem within next 20 days
Date of next meeting: 23 May 2022
2nd SET
Date : 23 May 2022
Present: All team members and supervisor

Absent: No-one
Minutes of last meeting: 1 minute
Are these accepted as a correct record
Yes
Brief summary of any points arising
Extra guidance in relation of preparing report
Agenda
 Structure of project
 Discussing requirements
For each agenda item:
Key points
 Appropriate discussion over project structure
 Additional requirement discussion
Actions agreed and deadlines
Presentation of final report in next 15 days
Date of next meeting: 8 June 2022
3rd SET
Date : 8 June 2022
Present: Team members and supervisors

Absent: No-one
Minutes of last meeting: 1 minute
Are these accepted as a correct record?
Yes
Brief summary of any points arising
Presentation of the portfolio along with the additional guidance
Agenda
 Presentation of portfolio
 Additional guidance
For each agenda item:
Key points
 Portfolio structures and final report presentation
 Additional requirement and guidance completion
Actions agreed and deadlines
Preparing the final portfolio and ensuring delivering of project to the client.