Diploma of Business Management: Manage Operational Plan

Running head: DIPLOMA OF BUSINESS MANAGEMENT
Unit Code and Name BSBMGT517 Manage Operational Plan
Assessment No & Type Assessment 2_Project_Individual - 60% weighting
Student Name & ID
Assessor Name
Submission Date
STUDENT DECLARATION
Please tick to indicate that you/group understand the following statements:
I declare that:
 This assignment is my/our own original work, except where I/We have
appropriately cited the original source (Appropriate citation of original work
will vary from discipline to discipline).
 This assignment has not previously been submitted for assessment in this or
any other subject.
For the purposes of assessment, I/We give the assessor of this assignment the
permission to:
 Reproduce this assignment and provide a copy to another member of staff; and
 Take steps to authenticate the assignment, including communicating a copy of this assignment to a
checking service (which may retain a copy of the assignment on its database for future plagiarism
checking).
Signature: _________________________________________________________
Date: ___________________________
Vocational Unit Outcome: Satisfactory (S) Not Yet
Satisfactory (NS) Resubmission (RS)
TRAINER FEEDBACK ON OUTCOME

1DIPLOMA OF BUSINESS MANAGEMENT
Task 1
Areas of Improvement
i. Job scheduling of Casual Employee is an area that direly need improvement
so that they are available at the time of need.
ii. Proper Record management so that strategic plan can be developed based on
the past records.
iii. Development of a supply chain management plan so that the supplies are
received at time and within budget with quality.
iv. Felicitation programs for customers to attract more customers.
v. Training employees in customer management.
vi. Distribution of jobs to employee so that they can attain expertise in those
fields.
Key performance Objectives
The list of Key performance objectives have been listed as follows:
i. Development of Proper Record management and Job scheduling Plan.
ii. Development of Supply Chain Management Plan.
iii. Doubling the customer base by double within two years through customer
satisfaction and other loyalties program.
iv. Doubling the profit of the firm by twice with the next financial year.
v. Developing a group of workable employees capable of managing and
satisfying the customers.
Action Plan
Priority Action Who is
Involved
Tools &
Techniques
Budget Estimated
Duration
High Job
Scheduling
Shaun IT tools or
manually using
Excel tool.
$50-100
(for
excel)
1 week
High Record
Management
Permanent
employee
Excel, Tally or
similar record
management
tool.
$50-100
(for
excel)
Continuous
Process
High Supply
Chain
Management
Permanent
employee
Establishment
of strict
deadline
through VoIP
and quality
parameters.
$15 Per
month
Continuous
Process
High Employee
Training
Shaun,
Permanent
Employee
Education over
verbal and non-
verbal
communication.
$1000 2 weeks