MANAGEMENT1 Table of Contents Introduction................................................................................................................................2 Business Model and Building Blocks........................................................................................2 Interrelationships across the building blocks.............................................................................5 Critical success factors...............................................................................................................5 Factors impacting the success of building model......................................................................6 Changes in a business model......................................................................................................6 References..................................................................................................................................7
MANAGEMENT2 Introduction Reebok is one of the leading American global brands with a brand value of 0.8 billion U.S. dollars as of 2017 operating under sports equipment industry (statista.com, 2017). Reebok International was incorporated in 1958 by Jeff Foster and Joe. The company have transitioned from a traditional sports brand to a brand focuses on fitness and they also believe that changing lives is possible through sports. In 2018, the Reebok brand's net sales amounted to about 1.69 billion euros from all its markets, i.e., Americas, Europe, Middle East, Africa, Asia and Pacific and others (statista.com, 2019). Reebok is a subsidiary brand of Adidas Group since 2005 and it is represented as another high-profile footwear brand owned by the group. In relation with its product portfolio, the company offers different sportswear and products to various customer segments such as women, men and kids. The mission of Reebok International is to be the best fitness brand in the world through developing their creative potential. Business Model and Building Blocks FINANCIAL PERSPECTIVES CUSTOMER PERSPECTIVE PRODUCT/SERVICEACTIVITY PERSPECTIVES Key Activities Key Partners Key Resources Value Proposition Customer Relationships Customer Segments Distribution Channels Cost StructuresRevenue Model
MANAGEMENT3 The analysis uses the nine components of the Business Model Canvas approach to identify success aspects for the sustainability of the business and assess the position and progress of the Reebok international company in themarket. Customer Segment The customer segment of Reebok International has to be a socioeconomic level; medium and high level income group to seek an experience of comfort, quality and service differentiation, in association with all the age groups and gender. Reebok has claimed itself to be a customer focused brand and the main targeted customers of Reebok are both men and women (Neupane, 2015). The brand is targeting more specific customers who are into sports, martial arts, and cross-fit and thus, making a point of differentiation. Value Proposition Through its portfolio of authentic sports brands, the company harness the culture of innovation and creativity and push their boundaries of products, processes and services to drive brand desire. Simply, the three main value proposition of Reebok includes innovation, customization and brand/status. The company has a long list of innovation and some of its innovation products include Trinity KFS (Kinetic Fit System), Pebax-based Floatride Foam and Flexweave upper (Charboneau, 2019). The customization aspect can be seen with its different product range such as Run Fast Pro (best for racing), Grasse Road 2 ST (best for stability), Floatride Run Fast (best for uptempos), Forever Energy (unbeatable bargain) and Harmony Road 3 (best for long runs). Lastly, the brand status of the company is also high as Reebok is a subsidiary brand of Adidas Group with many others sisters brand. Moreover, its brand value in 2017 was identified to be nearly 0.8 billion U.S. dollars (statista.com, 2017). Channel In terms of channels, the company sales go from both direct and through its online stores. Reebok also has its physical retail outlets, which include own-retail and mono-branded franchise stores. In addition, the company products are also offered on various e-commerce sites such as Amazon and this allows a cost advantage for the company. The company also promotes and advertises its offerings on social media, sponsorships, print/TV/online advertising. Customer Relationships Reebok customer relationships are mainly of a self-service nature as shoppers use its products while having very fewer interactions with employees and the online website of the
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MANAGEMENT4 company gives out answers to the necessary frequently asked questions. Furthermore, there is also customer assistance through e-mail and phone. In terms of customer relationships, Reebok also has a – Reebok Unlocked (launched in 2019), a loyalty program for those who never stop doing. This program allows its customer to earn points at various steps of shopping and ultimately, maximise their gains (reebok.com, 2020). Key Activities The Rebook business model entails designing and developing its products for customers through innovation, strategy execution and customer service as being a retailer, they represent to be a critical element in the value chain in the sporting products industry. Key Partners Reebok outsources nearly all its manufacturing to independent suppliers and the company also have a long-term research and products partnership with various companies, government and universities in order to introduce their product with new characteristics as a part of product development and design process. Taking an example of 2015, Reebok celebrates five years of CrossFit® partnership and innovation with highly anticipated Reebok CrossFit Nano 5.0Reebok (news.reebok.com, 2015). Cost Structure Reebok has a value-driven structure and this help the company to have a premium proposition via repeated product innovation. The company biggest cost driver is sales, a fixed cost and other key drivers are in the area of administration and marketing, both refer to fixed expenditures. Key Resources The key resources of Reebok include its physical resources, online provision and human resources. The company globally has employed nearly 8000 employees that help the company in achieving its long term vision under the parent brand Adidas Group. To pursue innovation and creativity, Reebok international maintains Future teams that help them in their research and development, production processes, consumer insights so as to generate new ideas. Revenue Streams There are two revenue streams as of Reebok International and it arises from sales of products and license fees. Product sales include the income generated from the sale of sports
MANAGEMENT5 shoes, clothing and accessories. On the other hand, license fees revenue is associated to the right of use given to the third parties for the sale of their brand products. In 2018, the Reebok brand's net sales amounted to about 1.69 billion euros from all its markets (statista.com, 2019). Interrelationships across the building blocks The sustainable interrelationship is between all the employees and the sales department and loss of revenue as of competition aids the business to keep its revenues. The company key activities such as designing and developing the product and the unique value proposition help the company to strength its revenue model year by year under the parent brand Adidas. The cost structure and revenue model is also interrelated as based on the cost driver, the company set its license fees and profit margin and use various channels for the purpose of sales of its products. The key resources of Reebok International include its physical resources, online stores and human resources. It helps in meeting the needs of its different customer groups with providing essential accessibility and convenience. It also links to its channels so as to offers its products widely over various global countries. Critical success factors The company products are selling widely internationally, however, there are some significant critical factors that must take into consideration to keep up the demand and sustainability of the organisation. Critical success factors state to be the particular activities, processes or areas that a corporation depends on for its constant survival. For every business firm, there are unique and will somehow reflect the existing business and future goals. In relation with Reebok, a pricing-target different segment of the marketing can be the first critical success factor as like reducing the price of its footwear so as to appeal to a wider audience. It will strengthen brand competitiveness. Reebok also has a strong brand image with a loyal consumer base and it has the capability to introduce new trends via marketing campaigns.
MANAGEMENT6 Factors impacting the success of building model In order to remain competitive, a business must assess the risks prevailing in the near business environment as it can cause a significant negative influence on the sustainability of business model. Some of the downside risks can be categorised in marketing, operational, social and environment, legal and information technology risks. Marketing aspects required Reebok to undertake its marketing efforts effectively or it can cause big harm to the company reputation. For instance, in 2018, the launch of #BeMoreHuman campaign by Reebok was gone wrong and make trouble with woke advertising (Hayles, 2018). Operations risks can include inferior quality products and delay in delivery to the stores as of technology changes or any other reason, legal risks associate to various legal matters relation with formulation of contracts or legal action. For instance, CrossFit Takes Reebok Licensing and Marketing Dispute to Federal Court in 2018 due to some underpayment issue (prnewswire.com, 2018). The company must require to outweigh all these critical factors in order to extend its sustainability over a longer period of time. Changes in a business model Rebook International should change its business model, which focuses more on developing nations such as Asian and European Countries. It will help them in reducing level of competition as well as achieving economy of scale. In addition, a planned venture into developing nations helps the company to reduce their labour and marketing costs as they can get cheap labour in most of the developing countries. With product development, Rebook can replace existing products in new ways by redesigning products so as to save the cost of development altogether and enable them to gain more in return. The understanding of customer behaviour is also important as it will help Reebok to adopt the business model while meeting the needs and interests of different customers associated to different cultures.
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MANAGEMENT7 References Charboneau, M. (2019).The 8 Best Reebok Running Shoes. Retrieved from https://www.runnersworld.com/gear/a22750296/best-reebok-running-shoes/ Hayles, T. (2018).The Trouble With Woke Advertising. Retrieved from https://www.chatelaine.com/opinion/reebok-advertising-campaign/ Keane, S. F., Cormican, K. T., & Sheahan, J. N. (2018). Comparing how entrepreneurs and managers represent the elements of the business model canvas.Journal of Business Venturing Insights,9(1), 65-74. Neupane, R. (2015). The effects of brand image on customer satisfaction and loyalty intention in retail super market chain UK.International Journal of Social Sciences and Management,2(1), 9-26. news.reebok.com. (2015).FIVE YEARS OF INNOVATION IN REEBOK CROSSFIT® NANO 5.0.Retrieved from https://news.reebok.com/global/latest-news/five-years-of- innovation-in-reebok-crossfit-nano-5.0/s/7b41a2da-1654-4a90-887a-6524153633ba prnewswire.com. (2018).CrossFit Takes Reebok Licensing and Marketing Dispute to Federal Court. Retrieved from https://www.prnewswire.com/news-releases/crossfit- takes-reebok-licensing-and-marketing-dispute-to-federal-court-300666819.html reebok.com. (2020).Get Unlocked.Retrieved from https://www.reebok.com/us/reebokunlocked-rewards statista.com. (2017).Brand value of the sports company Reebok from 2012 to 2017 (in billion U.S. dollars). Retrieved from https://www.statista.com/statistics/632300/reebok- brand-value/ statista.com. (2019).Net sales of the Reebok brand worldwide from 2006 to 2018.Retrieved from https://www.statista.com/statistics/268422/net-sales-of-the-reebok-brand- worldwide-since-2006/