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Management and Administration of Operations

   

Added on  2019-12-28

9 Pages1616 Words169 Views
Management andAdministration of Operations
Management and Administration of Operations_1
Executive SummaryHere, the report elucidates that management and administration of operations results indesigning and controlling the functions properly so that best results could be attained. Providingtraining to workers helps in enhancing their experience so that they are able to solve problems ofclients who are suffering from vehicle breakdown. Different quality standards are being used inregard to enhance customer satisfaction within RAC Motoring Services.
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Table of ContentsINTRODUCTION...........................................................................................................................1CURRENT OPERATIONAL STRATEGY OF RAC MOTORING..............................................1PROCESS MAP..............................................................................................................................2FACTORS INVOLVED IN POOR CUSTOMER SERVICE........................................................3RISK ANALYSIS............................................................................................................................4RECOMMENDATION AND JUSTIFICATION ..........................................................................4CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................6
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