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Administration, Operations, and Management Assignment

   

Added on  2020-01-28

7 Pages1706 Words73 Views
MANAGEMENT ANDADMINISTRATION OFOPERATION

Table of ContentsMANAGEMENT AND ADMINISTRATION OF OPERATION.................................................1INTRODUCTION...........................................................................................................................3CURRENT OPERATIONAL STRATEGY OF RAC MOTORING..............................................3PROCESS MAP..............................................................................................................................4FACTORS INVOLVED IN POOR CUSTOMER SERVICE........................................................5RECOMMENDATIONS AND JUSTIFICATION.........................................................................6CONCLUSION..........................................................................................................................................................6BIBLIOGRAPHY............................................................................................................................7

INTRODUCTIONManagement is the technique to manage all works and activities related to company.Management is the process in which directing, operating, controlling, evaluating all operationsrelated to the business according to the decide plan and design. Management and administrationoperation refers to manage and control all activities and works according to the time schedule inthe company. RAC motoring is the vehicle and recovery company that manage all works relatedto the vehicles and recover if customers are not pay instalments of the vehicle on the time tocompany. Also this company build a effective brand image in the market regarding to the patrolforce. In this sector should manage all works according to the plan so employees are completetheir works effectively and achieve objectives an goals.CURRENT OPERATIONAL STRATEGY OF RAC MOTORINGCurrent operational strategy means how to complete the works with using strategies andtechniques to achieve decided goals and objectives of the business. Strategies play an vital role todevelop their business and provide services and facilities to customers that help to achieve goalsand objectives of the business. In which using some effective operational strategies those areunder the below: Corporate strategy: Corporate strategy involving company's objectives and goals. RAC motoringis provide better services and facilities to all their customers so they can trust on the company.Corporate strategy means adopt some effective techniques and methods to achieve the goals andattract high number of employees. In this operational strategy find out which techniques andmethods are using by the company to attract customers and provide them proper satisfaction tothem.Customer driven strategies: In this operational strategy in which conduct and identify customerswants and needs. In which identify all customers and evaluate them in the effective manner byusing some effective strategies and techniques related to the motor company. At this time allcustomers wants safe and secure vehicle with better features. So they can they can build trust onthe company and purchase services.Developing core competencies: Developing core competencies refers to important resources andstaff of the company that help to achieve goals ans objectives of the business. Working staff of

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