Operations Management Business Report

Operations Management
Business Report

Executive Summary
From the below study it could be reflected that RAC Motoring Services results in
carrying out effective management and operations so that desired task could be accomplished in
an effective way. Also, proper monitoring and controlling aims to execute the operations of firm
in market and thus, solve the issues faced by them. Providing effective services to customers
who are facing issues regarding vehicle breakdown results in delivering quality services and
attain customer satisfaction.

Table of Contents
INTRODUCTION...........................................................................................................................1
CURRENT OPERATIONAL STRATEGY OF RAC MOTORING..............................................1
PROCESS MAP FOR RAC MOTORING......................................................................................2
FACTORS INVOLVES IN POOR CUSTOMER SERVICE.........................................................3
RISK ANALYSIS............................................................................................................................4
RECOMMENDATION AND JUSTIFICATIONS.........................................................................5
CONCLUSION................................................................................................................................5
REFERENCES ...............................................................................................................................6