Management and Communication - Five Components of the SMART Goals

Running head: MANAGEMENT AND COMMUNICATION
Management and Communication
Name of the Student
Name of the University
Author Note

1MANAGEMENT AND COMMUNICATION
1) There are five components of the SMART goals. These five components are specific,
measurable, attainable, and relevant and time bound.
Specific Measurable Attainable Relevant Time-bound
Enabling all the
employees to
achieve the
objectives of the
company in the
given time
Providing the
training to each
of the employees
within a certain
time frame based
on their
capabilities
(Bjerke and
Renger 2017).
This goal is
achievable and
skillful
employees can
definitely surpass
the goal with
their abilities.
This goal is
relevant as this
will improve the
productivity and
quality of the
company.
The gial will
have to be
achieved within
the next six
months.
2) The support team in the organization is responding very late and this has created a rage
among customers. Planning and Doing are two most important stages of the PDCA model. These
two steps can be used to improve the support team if individual targets are set for the members of
the support team (Mone, London and Mone 2018). This will be done according to their previous
performances only. In the second stage of ‘Doing’ stage, the performance of the support team
employees will be evaluated on how they have put up their performances (Bjerke and Renger
2017). This will be followed up by motivating them for more good work and contribute the cause
of customer satisfaction.