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Management and Leadership | Cafe Manager

   

Added on  2019-12-28

20 Pages6005 Words161 Views
MANAGEMENT AND LEADERSHIP1

Table of ContentsIntroduction......................................................................................................................................3Task 1...............................................................................................................................................3Task 2.............................................................................................................................................12Part A.............................................................................................................................................12Part B.............................................................................................................................................14Conclusion.....................................................................................................................................192

IntroductionManagement as well as leadership both are required in every company for ensuring thesmoothness in the operations of the company. It is essential for the managers to take effectivecare of every employee and their work. Responsibilities and duties of every manager and teamleader had been always indispensable in order to manage the operations of the organisation. Bothleaders and managers are highly obliged to follow certain regulations and rules of theorganisation. They are eventually held responsible for maintaining the work environment in anorganisation. The study portrays functioning and execution of activities of two most well-knowncompanies- Coffee Ville and Max Lionel Realty. The study comprises of three tasks out of whichone is about planning for recruitments, another is for supporting the selection of staffs and thelast one is for reviewing the project. Each of the tasks is based on case scenarios regarding boththe companies. Task 11. Reviewing stimulated documentation of Coffee Ville businessCoffee Ville had been one of the most renowned and well-known cafe shop which is famous intits locality for delivering sultry hot coffee to the customers. It had grown into a flourishingbusiness within few years as owned by Emma Belcastran and Rufus Belcastran. Employees aswell as customers were potentially satisfied with the services being offered by the cafe. The levelof satisfaction had been fulfilled through the services provided by the cafe owners to thecustomers. 2. Identifying requirements of role for cafe manager position in Coffee VilleVarious roles and responsibilities are required for being a cafe manager which is needed forbeing appointed by Emma Belcastran and Rufus Belcastran, the cafe owners as well as JoeBelfone. Hence, through a template, the required roles as well as responsibilities have beenprovided below:Responsibilities and Duties Responsibility 1 – For managing the daily transactions of the cafe including organising couriers,mail, travel and catering. Staffs are needed to be able to access MS EXCEL subtly andconfidently, for arranging global travel and for working on their own. All the required cateringevents are to be finalised within the given period of time within the organisation.3

Responsibility 2 – For maintaining financial statements of the cafe and preparing reports on dailyand monthly based sales of the cafe, a cafe manager is required. Smooth access to Excel is highlyrequired and good knowledge on accounts and finance is even required by the staff members.Every report is needed to be submitted by the end of each week. Responsibility 3 – For communicating with customers, cafe manager must have properknowledge of ethics and conduct. He must know to value emotions and beliefs of customers,since each of the customers have distinct cultural backgrounds. Being bilingual is another mostessential requirement to connect to foreign customers at the cafe. Responsibility 4 – Having proper leadership and organising skills is highly required in order tomaintain the work culture and work environment. Managing conflicts and resolving issues andproblems would be easier for the cafe manager possessing such skills and abilities. Responsibility 5 – Motivating staffs is another most skilful ability that is highly demanded withinthe capabilities of a cafe manager. In order to motivate staffs, the cafe manager must possessknowledge about performance staff and must be a good speaker. Responsibility 6 – Coordinating shift timings and schedules of the employees is eventuallyrequired since the employees work under rotational shifts as they do part time jobs. Hence, onemust have knowledge about scheduling work times and know the techniques to convinceemployees for working at their provided time. Work Experience and SkillsEssential Desirable Certificate in Business AdministrationAdvanced Excel course Certificate in business AnalyticsHadoop, SAS, SAPDiploma in Staff managementTally Diploma in Financial ManagementFinancial Accounting coursePersonal Qualities and Behavioural TraitsEssential Desirable Minimum two years general administration/reception experience Experience working in a manufacturingenvironment Minimum two years of experience as an accountantExperience working in a productionenvironmentMinimum three years experience in managing cafeExperience working in a manufacturingenvironmentMinimum one year of experience as a humanExperience working in a sales4

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