Assignment on Management & Operations plan
19 Pages5657 Words213 Views
Added on 2020-12-10
Assignment on Management & Operations plan
Added on 2020-12-10
ShareRelated Documents
Management &Operations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11 Introduction of organisation with its management structure...............................................12 Define manager and leader and compare their roles and characteristics.............................13 Managerial functions and leadership roles by applying managerial theories......................34 Role of leader and functions of managers in different situation.........................................45 Apply different theories and models of approach, including situational, System andcontingency leadership theories.............................................................................................56 Strength and weakness of different theories........................................................................67 Impact of roles and leaders on organisation and recommendations....................................6REFERENCES................................................................................................................................8TASK 2............................................................................................................................................91 Introduce operation management key approaches adopted by the organisation.................92 Roles and responsibilities of managers and leaders in successful management of theoperation of Marks and Spencer...........................................................................................103 Importance and value of operations management in achieving Business objectives........124 How managers and leaders can improve operational efficiency.......................................125 Impact of external business environment factors on operational management by Leaders andmanagers...............................................................................................................................136 Critical evaluation of application of operations management to manage factors in respect toexternal environment............................................................................................................137 Conclusion and recommendation......................................................................................14REFERENCES..............................................................................................................................15CONCLUSION..............................................................................................................................16
INTRODUCTIONManagement and operations refers to performing business operations in effective andefficient manner. Operations management is an stream of management which deals withdesigning and controlling business activities leading to attainment of business objectives withhighest level of efficiency (Anderson and et. al., 2018). Operations management helps insynchronising numerous activities such as production, marketing and sales etc. carried out in theorganisation and ensures that reputation of the business is enhanced in the market. This report isbased on Marks and Spencer which is big retail organisation deals in luxurious clothing, homeproducts, accessories, etc. It has headquarter in Westminster, London. In this report there isdiscussion about role of leader and functions of managers, theories of management, appreciationof role of leader and managers ad lastly relationship between leadership and management. TASK 11 Introduction of organisation with its management structureINTRODUCTION OF MARKS AND SPENCER Marks and Spencer is an organisation operating in retail sector specialises in clothing,home products, luxurious goods, etc. This organisation was established in 1884 by MichaelMarks and Thomas Spencer. Marks and Spencer operates across the world, it has around 84,939employees. It has 979 stores in different parts of country. Organisational structure of Marks andSpencer is flatter because there are less levels of authority. The undertaking of the flattermanagement structure assures that information is transferred appropriately along withestablishing ease of communication. 1
(Source: Organisational structure of M&S, 2017)As per structure of structure of M&S general manager is at higher level. After a middlelevel managers, there are finance and administration department which works as link betweenlower and top level managers. At last, there are lower level personnel which works to deal withcustomers in industry. 2 Define manager and leader and compare their roles and characteristicsDEFINITION OF LEADERA leader is the person which has superior designation and directs and monitors thebehaviour and actions of its followers. have few individuals which work as per leader's directionand monitoring. They have high degree of control and decision making power. Leader has abilityto lead whole team. DEFINITION OF MANAGER Manager is the person who manages all the operations which have to performed in orderto achieve specific targets (Bromiley and Rau, 2016). There are various departments in Marksand Spencer headed by managers such as project managers, line managers, departmentalmanagers, etc. They are responsible for guiding team mates with methods through which targetscan be achieved. DIFFERENCE BETWEEN LEADER AND MANAGERBasis Managers Leaders Risk takingManagers of Marks andWhile leader has ability to2Illustration 1: Organisational structure of M&S
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Management and Operations : Assignmentlg...
|14
|4577
|473
Marks and Spencer Overview and Market Analysislg...
|15
|4635
|102
Management and Operations Assignment Sample (pdf)lg...
|14
|4216
|486
Management and Operations - Marks & Spencer assignmentlg...
|15
|4108
|365
Characteristics of Leader and Manager - PDFlg...
|14
|4275
|274
Leadership and Operationlg...
|14
|4403
|273