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The Role of Leaders in Organization

   

Added on  2020-06-04

12 Pages3526 Words118 Views
MANAGEMENT ANDOPERATION

INTRODUCTIONManagers and leaders are important part of organisation as they provide valuableguidance to employees so that they may fulfil demands of organisation and in turn firm can meetneeds of consumers in effective way. The role of leaders is vital to organisation as they motivateemployees to do their tasks with full efficiency and as a result, more productivity of employeesare achieved (Barratt, Choi and Li, 2011). The enclosed report deals with M & S which is marketgiant in retail sector which provides variety of products to customers so that it may achieve itsgoals. Managers are important personnels as they divide the work of various departments on themanner that avoids duplication of work. They also ensure that no wastage of resources are made. (P1) Role of a leader and manager in firmFirm depends on leaders and managers who pave the way for organisational goals ineffective manner. As such, M & S should take help from its managers as they provide usefulguidance so that it may flourish in the market. By utilising characteristics of leaders andmanagers, organisation can accomplish its set targets. Leaders and managers are usuallycontrasted to perform same duties and responsibilities but they differ from each other.Role and Characteristics of ManagersManagers posses the characteristics of getting things or work done from other. They areentrusted to hire perfect employees so that it may get work done from employees in that waywhich achieve organisational objectives. The role of manager is to select individuals according totheir skills and abilities so that they may accomplish their work by using their capabilities.Getting things done from others is the essence of management. As such, for accomplishing work,organisation should be able to hire and select efficient staff so that it may contribute in firm'sgoals and vision (Galindo, and Batta, 2013). Managers are also responsible for dividing work ofdifferent departments so that each one of it can perform its duties well. Managers do notmotivate employees, it is done by leader.Role and Characteristics of LeadersLeaders aim to motivate employees in a way so that they perform their duties. It isessential that employees should accomplish their work in effective manner so that they maycontribute well in achieving the targets of firm in effectual manner. As such, leaders are1

responsible for maintaining employees morale so that they may accomplish their assigned tasksin effective way (Heizer, 2016). Leaders provides help to employees if they are facing anyproblem in work. They provide them useful guidance so that they may complete their work in thebest possible way. They have role to channelise talents of employees in positive way bymotivating and coordinating with them. It boosts employees morale and he effectivelyaccomplishes his tasks.M & S has an effective blend of leaders and managers which helps it to make good andcompetitive strategies so that it may deliver its goods to customers in that way which ultimatelyenhances their satisfaction. For company, customer satisfaction is very necessary so that it relieson its managers and leaders to provide certain important decisions and strategies so that it maydelight its prospective customers. Managers provide employees and leaders motivates them toachieve their tasks and is the main basis of comparison between them. Perfect mixture and blendof both the personnels is required in the company to achieve its objectives. (P2) Discuss role of a leader and the function of a manager in different situationsThe leader's role in making firm is successful is as they motivate members highlyefficient & punctual in their work. It is required so that their productivity increases and they maycomplete their work in time which makes them effective in doing work. Employees should bemotivated by leaders so that they maximise their productivity and which makes work faster andalso mistakes are reduced too much extent. With the help of motivation, employees become loyaltowards organisation. This implies coordination between various teams and collectivelyorganisation gains good productivity.Sometimes organisation faces low productivity, then leaders have role to figure outdifficulties and as a result, employees productivity is maintained in the best way. Anothersituation may be when consumers are provided services which are not good or are notsatisfactorily, then leaders try to train employees properly so that services are provided to themshould have great quality (Gunasekaran and Ngai, 2012). M & S should take into account servicequality and if any discrepancies are observed in it, then solutions are provided by leaders so thatservice quality may be improved. This ensures that customers are delighted by services offeredby firm. Also, in situation of conflicts, leaders play role to resolve problem between employeesso that all of them unites together to achieve goals of business.2

Managers are the main concern of organisation. The success factor of M & S company isthat it has efficient managers and team members. The synchronisation between them is importantelement to it. Issues which are raised by workers such as regarding salaries, working hours oranything which is related to safety and security, managers are approached to resolve aforesaidissues (Naor, Linderman and Schroeder, 2010). They resolve problems of employees so that theymay enhance their productivity and accomplish their assigned work quite effectively. Anotherfunction of manager is to maintain quality standards so that it may not compromise withproviding better services to customers. The quality standards should be followed in effective wayso that customer's loyalty may be maintained by it. This will enhance reputation and dignity offirm and will gain more revenue which is required for better working. It will gain more customerbase by following quality standards. These factors are achieved by managers so that organisationmay provide good value of products to customers.Hersey and Blanchard model Telling- Leader provide information about tasks to the workers but do not direct them toaccomplish tasks.Selling- Leader try to convince workers by providing social support to them.Participating- Leader encourages participation in making decisions from the employees.Delegating- Work is effectively delegated to employees and monitoring is done toachieve efficiency.Globalization- Due to this factor, manager and leader encourages workers to interact withinternational business and clients to achieve experience.Competition- In modern scenario, manager makes employees to work hard so that theymay compete with rivals.Modern technology- Technology advancement has also great influence and leaderprovide training to workers to handle advance equipments to accomplish tasks which increasesproductivity in effective way.(P3) Discuss various theories and models in organisation1. Situational leadership Theory-3

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