Operations Management Assignment | Marks & Spencer
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Added on 2021-02-19
Operations Management Assignment | Marks & Spencer
Added on 2021-02-19
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MANAGEMENT ANDOPERATIONS
Table of Contents.........................................................................................................................................................3INTRODUCTION ..........................................................................................................................4TASK 1............................................................................................................................................41. An introduction to the organisation.........................................................................................42. Define and compare the different roles and characteristics of a leader and a manager..........43. Analysis of the different roles of management and leadership in application to differentorganisational situations..............................................................................................................64. Different approaches to leadership and management.............................................................75.Conclusions on how managers and leaders have made an impact on the organisation...........8TASK 2 ...........................................................................................................................................81. An introduction to the key operations of the organisation......................................................82. Key operational function and roles of leaders and managers.................................................83. Key operational approaches to operations management ........................................................94. Impact of external business environment factors..................................................................105. How operational efficiencies can be improved to successfully meet business objectivesusing appropriate management and leadership approaches......................................................116. Conclusion and recommendations for improvements...........................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONManagement is the set of principles which is related to the functions of planning,organizing, directing and controlling the business activities by effectively and efficiently utilisingthe resources towards the attainment of organisational goals (Drucker, 2012). thereforeLeadership is concerned with action of guiding and leading a group of people towards providingthem direction towards the achievement of organisational goals. Hence both the elements areessential for the growth and development of business. Chosen organisation for the report isMarks and Spencer, which is a British Multinational retailer headquartered in London thatspecialises in clothing, home and food products. This report will throw highlight on roles andcharacteristics of leaders and managers in the organisational situation of minimising employeeturnover. It also analyses operational function within the organisation and the role leaders andmanagers play. At last it evaluates the impact of external business environment that affectsdecision making of leaders and managers. TASK 11. An introduction of Marks and Spencer (M&S)Being an HR intern interview is conducted and report is prepared on the chosenorganisation which is Marks and Spencer, it is British multinational retailer that specialises inselling high quality clothing, food and luxurious food products, headquartered in WestminsterLondon(UK). M&S has around 959 stores all around UK and out of which 615 which only sellsfood products (About M&S, 2019). Respective company follows a flat organisational structurewhich has limited levels of management and this assist the employees to participate in decisionmaking process. 2. Define and compare the different roles and characteristics of a leader and a managerLeader is an individual which is concerned in providing executive direction, guidanceand therefore influencing the behaviour of the employee within the organisation so that the goalscan be realised in a positive manner (Bryman, 2013). Manager are the individuals which are responsible for controlling and administering,supervising and motivating the employees so as to make them work effectively towards theattainment of organisational goals.
Therefore, Leader and Manager at M&S motivates and directs the behaviour of theemployee to perform their job related responsibilities in a proper manner towards the attainmentof organisational goals. Characteristics of Leader Leader should have the ability to delegate work to its subordinates according to theirexperience and knowledge. Leader at M&S should carry proper confidence when guiding and leading group ofmembers as well as while solving employees issues and problems. Characteristics of Manager Manager at M&S should have time management ability, it is necessary to prioritise dailywork activities and hence make the employee work within a proper time frame.Manager at M&S should have problem solving abilities by analysing the issues at thework place and provide them immediate solution to avoid disputes and conflicts (Teagueand Roche, 2012). Roles of LeaderFormulates Strategy- Leader at M&S should develop and implement proper plans andpolicies and strategies and make the employees work towards them and assistsustainability of organisation. Setting a clear vision- Leader at M&S perform role of setting vision of organisation andthus influencing the work of the employees to work in accordance with the vision atM&S. Roles of Manager Monitoring- Manager at M&S should monitor the work of its employees and providesthem necessary feedback so as to make changes in performance and increase theproductivity with respective company.Resource Allocator- Manager at M&S should perform the role of allocating resourcesand funds to the different department within organisation so as to maintain efficiency inwork . Differences between Management and LeadershipBasisManagement Leadership MeaningManagement is concerned toLeadership is the act of
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