Leadership and Management in The Ledbury Restaurant

Operations management

Table of Contents
Introduction................................................................................................................................0
Task 1:........................................................................................................................................0
a. Differences between leadership and management.............................................................0
b. Examine with examples how role of a leader and functions of a manager are applied in
different situations within your organisation.........................................................................3
c. Theories and models of leadership approach.....................................................................5
Task 2:........................................................................................................................................7
a. Key approaches to operations management and role of the leaders and managers play....7
b. Importance and value of operations management in achieving business objectives.........8
c. Factors within business environment that impact upon operational management and
decision-making by leaders and managers.............................................................................9
Conclusion..................................................................................................................................9
References................................................................................................................................11
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Introduction
The management of every business organization plays a vital role in developing usiness
prospects by managing all its operations effectively and systematically. Better management
of organizational operations will help business to flourish and prosper thereby attaining best
customer base and recognition (Fitzsimmons, et. al., 2006). In this study, The Ledbury
restaurant of London has been considered whose Leadership and Management Development
programme will be discussed in detail. All the staffs or employees are considered to be most
significant stakeholders in the organizations and thus in order to manage all operations
effectively, it is of utmost importance for the management of The Ledbury to imbibe proper
leadership qualities and attributes which will make all staffs motivated and thus increase their
performance standards (Stevenson & Sum, 2002). The purpose of this study is to point out
exact differences between leadership and management and impact of applying the Situational
and Contingency theories of leadership over the success of a restaurant. Moreover, it will
discuss how a manager of the restaurant is capable of becoming an effective leader by
increasing quality, efficiency and responsiveness of business. For gaining competitive
advantage and profit, the management of restaurant should manage and control all the
operations and responsibilities by taking effective decisions which can ensure delivery of best
quality of food and services to its customers.
Task 1:
Leadership and management are two most significant and considerable terms which focuses
upon the success and competitiveness of the organizations. It is much likely that leadership
and management must go simultaneously hand in hand. Though they are not the same thing,
but they are linked with each other. It can be said that both these concepts complement each
other in carrying out the business prospects proficiently. Without proper leadership and
management practices, it is impossible for any organization to maintain stability and
effectiveness of their operations. In order to assess whether all the operations of The Ledbury
restaurant are managed well and effective services are being delivered to the customers by
staffs, it is important to study the actual concepts of leadership and management in detail.
a. Differences between leadership and management
Though both the terms ‘leadership’ and ‘management’ are essentials for maintaining high
quality standards of operations but they differ from each other considerably. In the restaurant
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business, managers need to develop certain leadership qualities or skills that will help them to
gain trust and loyalty of the employees as well as motivate them to stay connected to their
workplaces. Both leaders and managers play a significant role in improving the quality of
operations carried out in organizations. It is the duty of managers to plan, decide, organize
and coordinate all activities with the employees so as to make them understand their job
roles. On the other hand, leaders are likely to inspire and motivate the staffs so as to
encourage them at work. The differences between this two can be best highlighted with help
of the following table:
Aspects of comparison Leadership Management
Definition and meaning Leadership is considered to be a
skill or quality that focuses on
leading the subordinates or the
staffs in an appropriate way for
achieving the desired objectives
Management is referred to
the process of planning,
designing, organizing and
coordinating all the
operations of organizations
effectively so as to derive
favourable outcomes
Basis Leadership is completely based
upon building up trust between
the leaders and staff (Yukl, 2002)
Management practices are
wholly based on
administering and controlling
the operations of the
organizations
Power Leaders influence the staffs to do
their operations correctly and
they build up power with them
and work to support them
Managers on the other hand
believe in ruling the staffs
and take full control over
them
Focus Leaders are focused upon
encouraging and bringing in
positive changes into the
organizational operations
Managers mainly emphasize
upon ensuring stability and
firmness into the
organizations
Putting emphasis upon Leadership is all about inspiring
and motivating employees in an
effective manner so that they can
The managers emphasise
mostly upon managing and
controlling all the activities
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