Management and Operation Assignment Solution
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Added on 2020-10-05
Management and Operation Assignment Solution
Added on 2020-10-05
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Management andOperation
INTRODUCTIONManagement and operation is very essential part of every business. It includes all the activitieslike planning, organising and supervising in the reference of production, manufacturing or theprovision of services. Operation management ensures that their business is successful inconverting raw materials and labour into goods and services in an cost-effective and efficientmanner ( Handschin and Petroianu, 2012) . Marks and Spencer is British multinational retailer whose headquarter is situated in thecity of Westminster, London. The company deals in the clothing, home products and luxuryproduct. The respective company was founded by Michael marks and Thomas Spencer.This report inform about the roles and functions carried out by leader and manager whichassist the organization in the improvement of product and services. It explains the behaviour ofleader and manager in different situations to make employees work done in efficient manner.Theories of management and different style of leadership are explained in reference of operationmanagement.TASK 11. Introduction to the organisation you have chosen and its management structureMarks and Spencer is a retailer of the London which deals in cloths and home product. Itfounded by the two friends Michael marks and Thomas Spencer. The organisation main aim is toprovide the qualitative product to the customer. The organisation has 979 stores across UK inwhich 615 sells only sell food products. M&S follows a flat organisational structure in whichthere is no management between administration and front line workers (XU and et. al., 2012).Organisation follows flat management structure for the effective working and problem solvingpractices. 2 Manager and leader and compare their roles and characteristicsManager is the person who performs multiple activities in the organisation which isplanning,organising, directing, staffing and controlling. They have different skills from others bythe use of which they are able to make work with employees. The organisation give managerauthority to recruit and terminate any employee in the arrangement. There are different mangersat every level of organisation such as top level managers, functional mangers, project manager,general manager and so on (Kato, 2014).
Supervisor have different duties and responsibilities on the basis of post they areholding. Top manager is responsible to check whether organisation objectives are achieved project manger is responsible for the fulfilment of the project on time.Roles of manager in the arrangement are as follows -Planning : Manager of M&S plan the operations and the functions which manger haveto be completed by the followers in order to achieve organisation goals. They plan thefunds which are allocated to various department of an organisation so that work can beperformed effectively without any problem (Khlat and et. al., 2016).Resource allocation : Manager of M&S perform the responsibility of the resourceallocator in which they provide the funds, staff and the resources to various differentdepartment of the undertaking. Expenses and the time spend on the particular project isdecided by the manger ( Bealkowski, 2015).Characteristic which manager contain in his personality are as follows -Patience : Effective manager is able to show patience in the front of team members,clientand vendors. Manager require patience at every level of organisation so that they are ableto make work done with employees (Park and Jho, 2012).Honest: There are lot of features which manager should acquire in them in whichhonesty is above all that. Manager of M&S should have this characteristic that theyaccept their mistake and try to improve it.Leader : A leader is the person who gives direction to his followers through which theyare able to achieve organisation desired goals. He formulates vision on the basis of which theyassign the duties to the subordinates. Along with making strategy for achieving goal theyperform multiple activities to reach at the objective (Nakayama and Buck,2012). They areresponsible to motivate their followers, building teams,innovation and developing coordinationamong various employees of the organisation. He or she is require at every level of the businessbecause they motivates the whole team to work harder for the fulfilment of organisation goal.Roles of leaders in the undertaking are described briefly below -Direction : The leader can direct the employees by communicating them the polices andplans of top management for which they have to give their contribution towardsorganisation goal (Torkildsen, 2012). Different mangers of different level in M&S areguided by leaders towards organisation vision.
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