Management & Operations Activity
Added on 2020-10-22
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Management &Operations
INTRODUCTIONAdministration is essential activity that helps in reducing costs and achieving goals of thecompany. It includes controlling of employee performance, coordination and implementingstrategies of organization. On other side operation management is field of care with designingand monitoring procedure of production (Lindström and et.al., 2015). This report is supported on M&S Ltd. It specialises in selling of clothing, domestic goodsand lavishness foods goods.This assignment will give introduction of company and itsadministration construction. It will state role of leaders as well as function of management indifferent situation. It will apply different theories of management and leadership to supportgrowth and sustainable execution.TASK 11. Introduction of organization and its management structure Mark& Spencer Group plc is leading British international retailers situated in City ofWestminster, London. They are merchandising of article of clothing, domestic goods as well aslavishness food products. It was founded by Michael Marks and Thomas Spencer in Leeds. M&Scurrently has 979 stores across UK considering 615 that only trade food goods. On 2018, it wasconfirmed that over 100 stores will have closed by 2022 in a radical plan(Marks & Spencer toclose 100-plus stores by 2022 in ‘radical’ plan, 2018).1Illustration 1: Flat Organization StructureSource: (Flat Organisation Structure, 2018)
Mark & Spencer follow flat structure in their company. This helps in easily interactionwith all department and staff at workplace. It has an organizational structure with no level ofmiddle management between staff and executives. This assists in building relationship betweenstaff and management. Flat organizational structure promotes employee’s engagement through adecentralized decision making process (Flat Organisation Structure, 2018). This structure isbeneficial for better team spirit and rising communication between staff at different levels inorganization. With the help of it, employees are worked effectively and resolving conflicts of alldepartments of organization. Therefore, firm has adopted flat structure for increasingproductivity and profitability of business. The benefits of flat structure are reducing cost ofmiddle management, effective communication and easily resolving conflicts in the M&S. 2. Define leaders and managers as well as compare roles and characteristics Leaders: A person who influences a group of people towards accomplishment of objectives ofcompany. They are given guidance of their subordinates for effective performance at workplace.Leader have to lead or command of group of individual.Mangers: A person who is responsible for controlling and monitoring of whole organization.Managers have to motivate employees that encourage for rising their skills and knowledge. Theyare exercised managerial function such as planning, controlling, coordinating, directing andcontrolling in organization.Compare roles and characteristics of leaders and managers:Basis Leaders Managers Performance Leaders are representatives of theM&S.Managers are controllingbodies of the organization.Working at levelThey have to lead at all level ofmanagement such as top, middleand lower level (Qu, Janssen andShi, 2015). They have to perform differentrole such as interpersonal,informational and decisionalroles. Ability to work Leaders must have ability toManagers must be flexible and2
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