Characteristics of Leader and Manager - PDF
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Added on 2020-10-22
Characteristics of Leader and Manager - PDF
Added on 2020-10-22
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Management & Operations
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P 1 Define and Compare roles and characteristics of leaders and manager ..........................3M 2 Difference between managerial function and leadership roles by applying theories ....4P 2 Roles of leaders and manager in different situations.......................................................5P 3 Management and leadership theories to support growth and sustainable performance...5M 2 Strengths and weaknesses of approaches and Critically evaluation ..............................6TASK 2............................................................................................................................................7P 4 Operation management and its key approach .................................................................7P 5 Importance and value of key approaches to operation management...............................9M 3 Manager and leaders effective in improving operational efficiencies..........................10P 6 Impact on external business environment factors .........................................................11M 4 Critically evaluation of external factors .......................................................................11CONCLUSION .............................................................................................................................12REFERENCES .............................................................................................................................13
INTRODUCTIONManagement is a set of activities directed at efficient and effective utilization ofreosurces in pursuit of one or more goals. It helps to reduce costs, optimum utilization ofresources and achieving goals. On the other side, operation management is responsible forproduction process of goods and services (White, 2016). The present study based on M &S(Mark and Spencer) Ltd. It is a public limited company which sells clothing, luxury food andhome products. This report will define role and characteristics of leader and manager. It willexplain key approaches of operation management and will also describe the relationship betweenleadership and management in a contemporary business environment. TASK 1P 1 Define and Compare roles and characteristics of leaders and manager Mark and Spencer is a major British multinational retailers headquartered in London. Itwas founded by Michael Marks and Thomas Spencer.. It is listed on London Stock Exchangeand is a constitution of FTSE 100 Index. It specialises in selling of clothings, home and luxuryfoods goods. It entered into long term relationship with manufactures and sold clothes and foodsunder the St Michael brand which was introduce in 1928. Management Structure: M&S follows flat structure in their organization. It has few levels of managementbetween executive level and front line employees. Interaction happen more easily between uppermanagers and base line workers. It is increasing productivity and reducing costs of middle levelof management. It refers to nature of distribution of units and positions. Large organization useflat structure by setting up each division while maintaining corporate control and final approvalon decisions at executive level (Carley and Prietula, 2014). Benefits of this structure is improvesemployees motivation and satisfaction, enhance interaction and decrease micromanaging, loweroperational costs. This flat structure satisfies of needs in terms of independence and selfrealization.Manager: They are the ones who is responsible for controlling and organising of wholecompany. Role of manager depend on nature of work. Manager is arranged and performeddifferent activities in M&S. There are many qualities of manage such as discipline, confidence,open minded, good communication skills (Tzinerr and Barsheshet-Picke, 2014).
Leader: A person who is responsible for influences his subordinates to accomplish aspecific goal. Leaders helps in making strategy and possesses good foresight along with otherqualities such as creating team, motivating the followers and innovation. There are variousattributes like competence, positive attitude etc.Compare role and characteristics of leaders and manager:Difference Leaders Manager Focus Leader are focusing on people.As compare to, managers arefocusing on process andprocedures.Risk They are minimizing risk forleading the followers.Besides that, they are takingrisk for achieving goals ofM&S.Making decisionThey are facilitating decisions(Fuller, Hollingworth and An,2016). As opposed to, they are takingdecision. Stability Leaders are representative ofcompany.As opposed to leaders,manager is more stable inorganization.Personality Traits Leader's personality traits aregiving guidance for achievingvision, implement strategy andprocess of execution.Manager's personality traits aregiving projects and tasks,accomplishing goals.M 2 Difference between managerial function and leadership roles by applying theories Classical theory of management:This theory apply in problems solving and planing ofpolicies relating to task which played by manager. It is also known as scientific theory ofmanagement. It focuses on leadership, decision making and profits maximization. This theoryalso apply in leading team and monitoring progress which played by leaders. Behavioural theory of management: This theory is also called as human relationmovement because it addresses human concept of work. Manager is applying this theory forunderstanding of human behaviour at work such as motivation, expectation and improving
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