Management and Operation of Amazon: Doc

Management
and
operation

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Define and compare the different roles and characteristics of leader and manger..........3
M1...........................................................................................................................................4
TASK 2............................................................................................................................................4
P2. Roles of leader and function of manager is applied in different situational context........4
P3. Different theories and models of approaches situational, system and contingency.........5
M1. .........................................................................................................................................6
D1...........................................................................................................................................7
TASK 3............................................................................................................................................7
Covered in ppt........................................................................................................................7
TASK 4............................................................................................................................................7
Covered in ppt........................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Operation management is the administration of the business practices. It helps to create
the highest level of efficiency possible within organisation (Akalin, Huang and Willems, 2016).
Present is based on the “Amazon” is the largest e-commerce marketplace and cloud computing
platform in world. It is the largest company by revenue. Study lays emphasis on the roles and
characteristics of leaders and manager. Report will cover by role of leader and functions of
manager in different situations and theories and models of approaches. Study will shows key
operations management and roles of manager and leader and its importance and values in
achieving business objectives. It is also highlighted by factors that affect to business and its
decision-making.
TASK 1
P1. Define and compare the different roles and characteristics of leader and manger.
Definition of manager: manager is the person who manage the organisation, human resources
and allocate tasks to leaders. They are responsible for planning, organising, directing and control.
Definition of leader: leader is the person who influences to team for achieving team goals and
business goals. They are responsible for allocating tasks within their team members.
Manager Leader
Meaning Manager is the person who manage
the whole Amazon's function and
its responsibilities. Make effective
planning, give proper direction and
effectively control on human
resource (Anand and Gray, 2017).
Leaders is the person who influences
their subordinate to achieve team
goals of Amazon. They also motivate
to team member to boost their
morale.
Characteristics  Manager is bale to lead the
employees in an efficient
manner.
 They have effective
communication skill to
communicate the job
 Leader have ability to inspire
peoples with positive attitude.
 They are able to establish an
honest connection with their
followers.
 Leaders are very confident to

responsibilities to
employees.
achieve work and team goals
by team members.
Roles  They are responsible for
setting goals and
establishing strategies for
business activities.
 They play an important role
to monitor the result
network of contract.
 Leaders are responsible of
setting a clear vision for
understand and accept future
state of organisation (Holweg
and et.al., 2018).
 They are plays an important
role to motivating and build
morale of their followers to
achieve goal of team.
M1.
Difference between role of leader and function of manager are as follows:
Role of leader Function of manager
 Setting clear vision: it means that
influence to employees and followers
for understand the future state of
Amazon.
 Guiding employees: it is important to
define roles and responsibilities in the
work process to follower.
 Planning: planning is an important
function of Amazon manager. In that
they involve proper guideline of work
task and achieve particular goal of
company.
 Organising: it is also other important
function of manager, in that they
require to organise team and material
according to planning.
TASK 2
P2. Roles of leader and function of manager is applied in different situational context.
Roles of leaders and functions of manager in different situation of organisation.
Miscommunication

Miscommunication is happing when employees are work together in team at Amazon. It
is the most common situation but it creates very biggest problem for manager and leader (Ivanov,
Tsipoulanidisand Schönberger, 2017). By that employees and follower get wrong message for
task and not able to see clear vision of team work. In that situation leader plays an important role
in this situation have to give proper and right information to their team member regarding vision.
For that they set clear vision for the team work and job role. Other hand function of manager is
to organise effective training program for employees and leaders to give knowledge of
technologies and work roles. By that leaders and employees are understood this very well and
able to explains their followers. This help to eradicate miscommunication from workplace.
P3. Different theories and models of approaches situational, system and contingency.
Models of approaches situational, system and contingency theories of leadership and
management.
Situational leadership theory
It is the best theory of leadership. That suggest to leaders set their clear goals for team
and handle all situation in Amazon. It depends on situation which is happing at organisation.
This theory is work on the assumption that most effective style of leaders. It can be applied on
every situation which is happing in Amazon. This theory has four main approaches that are as
follows:
Telling: in these leaders make decisions for work done and convey to employees.
Selling: leader is effective decision maker, they communicate and work for influences the
followers by simply directing them (Situational theory, 2017).
Participating: leaders are work with their team members and take decision for them. They are
support and motivate them for effective work result.
Delegating: in that leader give responsibilities to take decision to team member and monitor
their work.
This theory help to leaders to make effective decision of team and encourage them for achieving
goal of Amazon.
System theory
System theory is the study of society as complex arrangement of elements, including
individuals and their belief. It is important to applied in Amazon. This help to understand the
social differentiation. This is related to organisation structure and its process. It helps to make it

systematically approaches and make effective decisions for any situation which is related to
management. System may be open or closed. Business environment is not affected by the closed
system and other hand it is affected by open system of organisation. Most of the theories treat
organisation by open system. System theory consists three elements which are equipment,
natural resources and work of employees (System theory, 2017). That all are important for
organisation. According to system theory management is able take effective and valuable
equipments for working. By these employees are able tom their work easily and fast. It helps to
achieve business goal.
Contingency theory
This theory refers to discipline in organisation for growth of company. By these
employees easily understand work environment of Amazon. Organisation behaviour is the
important in organisation. This theory explains specific situational factor that affect the
relationship between independent and dependent variables. Independent factor is cause of the
change in dependent variables and independent factor is affected by independent factor. Both are
interlinked with each other and both affect to each other. It is the one best way for solving
problems in organisation.
M1.
Strength and weakness of different approaches.
Theory Strength Weakness
Situational theory  It is easy to understand by
leaders and manager of
organisation.
 It put emphasis on leader's
flexibility.
 It is conceptual model of
followers development.
 It is hard to define the
commitment according to
model.
System theory  This theory is
interdependency,
adaptability and
exchanges the resources
from different system
(Mahadevan, 2015).
 It is structure functionalism
theory.
 This theory is only agree
with changes that stablish
the system.

 This theory help to
understand benefits of
other system.
Contingency theory  It has broadened the scope
of leadership
understanding from
individual.
 It is also proved predictive
power.
 It is suffers from
inadequately of literature.
 It is difficult to empirical
testing.
D1.
Leaders and manager plays an important role in organisation to achieve it goal. Situation
theory is best to apply in every situation which is happing organisation. This theory is easily
defines all the thinks to employees by telling, selling, participating and delegating the authorities.
But it is only conceptual model of followers development. By these leaders only develop skills of
their followers (McCrie, 2015). System theory is help to understand the benefits of other
system. But most of the time it is depends upon changes which are happing in organisation.
Contingency theory is help to understand the individual, but it is suffers from inadequately of
literature. In this way manager and leaders have to use situation theory.
TASK 3
Covered in ppt.
TASK 4
Covered in ppt.
CONCLUSION
From above study it had been concluded that the operation management plays an
important role to achieve goals of company. Report has been covered by the roles and
characteristics of leaders and manager helpful for the firm to maintaining discipline. Different
approaches has effectively plays their role in every situation which happened in organisation. It

is also covered by manager and leaders both played important roles in key operation
management and that important for it. External and internal factors has affected to business
environment. That has not good for the business growth.
REFERENCES
Books and journals
Akalin, G. I., Huang, Z. and Willems, J. R., 2016. Is Supply Chain Management Replacing
Operations Management in the Business Core Curriculum. Operations and Supply
Chain Management: An International Journal. 9(2). pp.119-130.
Anand, G. and Gray, J. V., 2017. Strategy and organization research in operations management.
Journal of Operations Management. 53. pp.1-8.
Holweg and et.al., 2018. Process Theory: The Principles of Operations Management. Oxford
University Press.
Ivanov, D., Tsipoulanidis, A. and Schönberger, J., 2017. Global supply chain and operations
management. A Decision-Oriented Introduction to the Creation of Value.
Mahadevan, B., 2015. Operations management: Theory and practice. Pearson Education India.
McCrie, R., 2015. Security operations management. Butterworth-Heinemann.
Nonogaki, Y., NEC Corp, 2016. Operations management system, operations management
method and program thereof. U.S. Patent Application 15/208,457.
Piper, J.E., 2016. Operations and maintenance manual for energy management. Routledge.
Schnepp, R., Vidal, R. and Hawley, C., 2017. Incident management for operations. " O'Reilly
Media, Inc.".
Slack, N. and Brandon-Jones, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK.
Swink and et.al., , 2017. Managing operations across the supply chain. New York, NY:
McGraw-Hill Education.
Zijm and et.al., 2019. Operations, Logistics and Supply Chain Management: Definitions and
Objectives. In Operations, Logistics and Supply Chain Management (pp. 27-42).
Springer, Cham.
ONLINE

Internal and external factors affect to business environment. 2017. [online]. Available through:
<https://iedunote.com/organizational-environment-elements>
Situational theory. 2017. [online]. Available through: <https://courses.lumenlearning.com/suny-
principlesmanagement/chapter/situational-theories-of-leadership/>
System theory. 2017. [online]. Available through: <https://study.com/academy/lesson/systems-
approach-to-management-theory-lesson-quiz.html>