Management and Operations at Amazon - PDF

MANAGEMENT
AND OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1 ..............................................................................................................................................3
P.1 Define and Compare the different roles & characteristics of the leader as well as the
manger....................................................................................................................................3
TASK 2............................................................................................................................................5
P.2 The role of a leader and the functions of the manager apply in different situation.........5
P.3 The theories and model of approach in leadership...........................................................7
TASK 3............................................................................................................................................8
P.4 Key approaches to operational management and the role leader or manager plays........8
Covered in PPT.......................................................................................................................8
P.5 The importance and values of operations management in achieving the business
operations...............................................................................................................................8
Covered in PPT.......................................................................................................................8
TASK 4............................................................................................................................................8
P.6 The factors within the business environment that impact upon the operational
management and decision making by leader and manager....................................................8
Covered in PPT.......................................................................................................................8
CONCLUSION................................................................................................................................8
REFRENCES ..................................................................................................................................9

INTRODUCTION
Operation management is a process which involves the planning, supervising,
organizing and make the essential improvement which help in increasing the profit. The manger
take decision related to the day to day work. The strategic goals need to be prepared by which
operations are supported or manage by the manager as well corrective actions will be taken to
analysis and fulfil the goals. The Amazon is a multinational company focusing on e-commerce,
artificial intelligence and the cloud computing. Jeff Bozos founded Amazon and started the
business with the online book store. This report is all about the comparison between the
leadership and management. The functions of the leader in different situations as well as applied
the approaches of leadership style in the context of different situation. Report also includes the
values and importance of leadership styles which effects the key operations of organisation and
the environmental factors which effects the operations of an organisation.
Task 1
P.1 Define and Compare the different roles & characteristics of the leader as well as the manger
Leaders
A leader who influence the group of people in fulling as well as achieving the objectives
and the desired goals (Leadership definition 2019). Its very essential for the organisation to have
the excellent leader which help the organisation to lead the business(Choi, Chan and Yue, X
2017). The leader is the key human resource in the organisation by which working is become
easy for the company. The better leader makes their employee more efficient and if they come
together they make the organisational activities as well as the products better.
Characteristics of leader are:-
 Positive attitude:- The leaders should always carry positive attitude by which employee
get motivated. If the leader face difficulties with the positive attitude then it become easy
for them set to the examples in-front of subordinates (Choi, , Cheng and Zhao, 2016).
 A decisive mind:- A leader needs to take various decisions for which they require a
peace and the decisive mind by which work become easy for them as well. Being a leader
they should to keep the mind in peace.

 A Communicative ability:- Leader should be able to clearly communicate the vision
which they have set to its employee by which it become simple for them to achieve the
certain set objectives or the desired goals of the company (Giuliani and et. al., 2015)).

Manager
The manager have to be the excellent while making decisions related to the daily basis.
The manager is managing as well tapping into the resources in order to support or bring out the
best from others (Grant, Trautrims and Wong, 2017). An outstanding managers makes sure to
outcomes the evokes possibility from others.
Characteristics of a manager are:-
 Creative:- The manager have to be the creative in numerous ways like while
implementing the goals which is set by the leader (Hitt and Duane Ireland, R., 2017). As
its their responsibility to be creative as well as the innovative in implementation of the
goals. Structure:- The stellar manager have to know the parameters which are set as well as the
limitations and the guild lines which are pre determined by the leader of the company. Intuition:- In this the manager of the organisation need to be intuitive as they can sense
about their employee feel as well as they get the intuition related to the growth of the
business.
Role and functions of a leader and the manager are :-
Basis Role of leader Role of manager
Goal setting Its leader role to set the goals as well
the objectives of the company. As
they want to work upon this. The
leader is responsible to create the
vision for its employee which they
want to achieve for the organisation
as this can help in raising the profit of
the organisation.
The manager role in goal
setting is to make the map of
the vision. As they are
responsible for making the
path for employees in which
they have work.
Recruiting and The leader is responsible to recruit or The manager role is to train