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Management and Operation in Starbucks : Report

   

Added on  2020-06-06

15 Pages3538 Words32 Views
ManagementandOperation

Table of ContentsINTRODUCTION...........................................................................................................................1PROJECT 1......................................................................................................................................1TASK 1............................................................................................................................................1P1. Various roles and characteristics of a manager and leader...................................................1M1 Differentiate between roles and functions of a leader and manager.....................................2TASK 2............................................................................................................................................3P2: Application of role of a leader and function of a manager in various situations..................3P3: Apply various methods and theories including situational leadership.................................4M2: Strengths and weaknesses of various approaches...............................................................5D1: Analyse and evaluate various approaches and theories to leadership..................................5PROJECT 2......................................................................................................................................5TASK 1............................................................................................................................................5P4: Key approaches of operations management and role of managers and leaders....................5P5: Importance and value of operations management in achieving business objectives............7M3: Managers and leader can improve efficiencies of operational management.......................8TASK 2............................................................................................................................................8P6: Factors in which Starbucks operates that impact operational management.........................8M4: Factors which affect business operations and decision making process...........................10D2: Application of operations management.............................................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11

INTRODUCTIONOperations management is related with the managing and controlling process ofconverting raw material into finished goods in an effective and efficient way which helps anorganisation to gain long term benefits and to achieve such benefits leader and manager plays acrucial role in motivating and encouraging their employees through conducting training sessionsand development programs so that they can perform better (Akkerman, Farahani and Grunow,2010). Company named Starbucks which is one of the largest coffee business organisations willbe taken for study for the purpose of preparing this report. Report will also state the mainapproaches and role of operation management in achieving desired objectives. Main elementsexisting in business environment in which Starbucks operate their functions are also described inthis report.PROJECT 1TASK 1P1. Various roles and characteristics of a manager and leaderIn order to achieve desired objectives of an organisation, manager and leader play animportant and different roles with each other in managing and controlling all operations ofcompany. Manager created targets and leader directed and motivated the employees to achievethose desired objectives.Roles of manager and leader in the growth of Starbucks company are defined as below:Roles of a manager:Implementing policies and plans: Manager has an authority to formulate strategicpolices and plans in order to achieve desired objectives. The manager also needs tocommunicate these strategies to their employees in an understandable manner so that theycan contribute more to the performance of an organisation.Providing training: Manager needs to evaluate the performance of their employees atworkplace and if any differences occur between actual and standard performance then heis required to conduct training sessions and development programs in order to enhancetheir skills and knowledge (Barratt, Choi and Li,, 2011).Monitoring and controlling: It is the responsibility of manager to monitor and control alloperational activities of an organisation in order to achieve desired targets.1

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