Management of Operations in Starbucks : Report
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Added on 2020-06-06
Management of Operations in Starbucks : Report
Added on 2020-06-06
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1: Various roles and Characteristic of a Manager and Leader.............................................1TASK2.............................................................................................................................................2P2: Application of role of a leader and function of manager in various situations................2P3: Apply various models and theories including situational leadership...............................3TASK 3............................................................................................................................................4P4: Key approaches of operations management and role of managers and leaders...............4P5. Importance and value of operations management in achieving objectives......................6TASK 4............................................................................................................................................7P6 Factors in which Starbucks operates that impact operational management......................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONOperations management is related with managing and designing business operation insuch an effective manner that will bring maximum result for an organisation. Its main focus is ondeveloping manufacturing process and are also related with allocation of final product andservices to customers. In every organisation manager and leader plays a crucial role in managingbusiness activities and motivating their employees in order to achieve desired goals andobjectives (Jacobs and Chase, 2017). The company named 'Starbucks' which is largest coffeebusiness enterprise in UK is choose for preparing this report. Also the role and responsibilities ofmanager and leader are discussed under this report. The main purpose of this report is to find outthe importance of different approach and styles of leadership in achieving organisational desiredtargets.TASK 1P1: Various roles and Characteristic of a Manager and LeaderIn every organisation manager and leader carry a different and important role inmanaging business operation more effectively. Therefore the manager of Starbucks isresponsible to manage and monitor all business activities of firm through applying various toolsand techniques in order to motivate and direct the employees towards achieving organisationalgoals (Fayol, 2016). Leader also play a vital role in motivating and directing their employees toperform better. The roles of leader and manager are discussed in brief as under:Roles of a leader:Building team: Leader is one who put their maximum efforts in grouping skilled andknowledge employees and build a team which provide combined efforts to achieve desiredtargets and it is important for leader to motivate them to work in a team.Motivator: Leaders of different departments are held responsible to use varioustechniques and methods to encourage employees so as to improve their performance andperformed their allotted work more efficiently (Wu, 2012).Supportive: Leader is liable to establish healthy relation among the employees and it canbe possible only when he identify problems that their team members faces while completion ofbusiness activities and if leader fails then it will make negative impact on performance of theirteam members.1
Roles of a manager:Implementing policies and plans: Manager also play an important role in formulatingeffective plans and strategies and accordingly implement such policies in an effective andefficient manner so as to achieve desired targets.Providing training: In order to enhance skills and capabilities of an employee trainingand development programs are necessarily required and it is the responsibility of manager toconduct such training programs which help them in matching actual performance with standardperformance (Slack, 2015).Monitoring and controlling: Manager also responsible to monitor and control businessactivities as well as performance of their employees in order to achieve desired goals withinlimited period of time.Characteristics of manager and leader of Starbucks:Creative: Both leader and manager need to be creative. They need to focus on bringingnew and creative ideas and techniques by which an organisation can effectively achieve itsdesired targets.Confident: Manager and leader both need to be have confident while implementing pre-determined plans and polices which help them in getting positive result. This will also helps inbringing confidence in their employees also (Rushton, Croucher and Baker,2014).Motivator: Both should have motivation skills in order to guide their employees toperform better and contribute more to achieve desired aim or targets.TASK2P2: Application of role of a leader and function of manager in various situationsManager and leader perform various and different functions in an enterprise according tothe changing situations. In Starbucks manager and leader put their own maximum efforts inachieving common desired goals in an effective and efficient manner. Following are theapplications of role of a leader and function of a manager:Customers: Customers are those the company rely on. Therefore the main target ofcompany is to provide maximum satisfaction to them in relating to their products and servicesand it can be possible only when the manager able to identify their needs and demands andaccordingly offers quality products and services to them. If the customers are not happy with2
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