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P4 Key approaches to operation management

   

Added on  2021-02-21

15 Pages4844 Words58 Views
Management andOperation

Table of ContentsINTRODUCTION............................................................................................................................3TASK 1............................................................................................................................................3P1 Explain different role of leader and characteristic of a manager......................................3P2 Role of leader and function of manager ...........................................................................4P3 Different leadership theories and models .........................................................................5TASK 3 ...........................................................................................................................................8P4 Key approaches to operation management .......................................................................8P5 Value of operation management ......................................................................................9TASK 4..........................................................................................................................................11P6 Factors within business environment .............................................................................11CONCLUSION .............................................................................................................................12REFERNCES ................................................................................................................................13

INTRODUCTIONManagement and operation plays a vital role in the growth and development of companyas it deal with a process of transformation of input into usable output that generate value toorganization as well as to customers. Along with this, it is essentially carried with an aim of toperform efficient utilization of minimum resources to meet optimum customer requirements(Beske and Seuring, 2014). This report is based on Marks and Spencer, which is one of theleading and multinational retailer and commenced its operations in the year of 1884. It isheadquartered at London, UK. In this study, it covers role and function leader and manager,importance and approaches of operation management, application of various leadership theoriesis also mentioned here. The key approaches to operations management and the role that leadersand managers play will be defined. Further will be discussed about the relationship betweenleadership and management in a contemporary business environment. Operationalrecommendations to management will also be explained for future improvement. TASK 1P1 Explain different role of leader and characteristic of a managerLeader is the one who holds a dominant position in an organization and is able to exercisea control over other. A manager is a person who is responsible for administering or controlling an organization or group of staff. BASISLEADERMANAGERRoleRelationship builder: Leader build loyalty and trust among other people in order to build a strong relationship among the people.Coach: Leader will only guide about what actually the work is.System builder: Manager focus on the structures which are necessary to set and achieve goals. Direct: Manager assign task and provide knowledge about how to accomplish it.Characteristics

Creates Vision: Leaders create a visionby thinking beyond the individual and encourage other member to be a part of something bigger (Kauppi, 2013).Risk taker: Leaders take risk of new thing as they know this is one of the step to attain success.Creates goal: Manager focus on measuring and achieving goals.Risk controller: Managers works to minimize the risk as they control the problem. Leadership styles- There are several leadership style, some of them are defined as follows:Democratic leadership style- This leadership style is also known as participate leadership. InM&S, if the management of the company adopt and follow this leadership style then they canprovide chance to the employees and team members to make participation in the decision makingprocess. In which they can share their issues and problems and get solution regarding them. Autocratic leadership style- It is another leadership style, in which the leader of the organizationis responsible to take decision regarding any situation or work of the firm. In M&S, if themanagement of the company follow this leadership style then the leaders is only person which isresponsible for taking decisions and the workers are not allowed to make participation within it. Hard management skills- It indicates to those skills which are necessary to the mangers of thefirm. There are several management skills like communication, patience, persuasion and otherwhich are effective and important to mange and operate the activities and operations of theorganization. Soft leadership skills- It refers to those skills which are required for leader for effectiveleadership. There are various leadership skills like problem solving, motivation, decision makingand various others. TASK 2 P2 Role of leader and function of manager Leadership and management are two distinctive and complementary system of action aseach one of them contains their own set of roles and characteristics which makes them differentfrom each other. However, for acquiring sustainable profitability, these two aspects must go hand

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