Management and Operations: Roles, Approaches, and Efficiency Improvement at John Lewis

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
Task 1...............................................................................................................................................3
Define and compare the roles of manager and leaders..........................................................3
Explain the roles and functions of leader & manager, Critically analysis leadership theory.3
Task 2...............................................................................................................................................7
The key approaches to Operations Management...................................................................7
How leaders and managers can improve efficiencies to successfully meet business objectives
at John Lewis..........................................................................................................................8
Application of operations management and decision making by leaders and managers at John
Lewis .....................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Management and operations are major part of business on the basis of which organisation
is able to achieve goals as well as objective sin proper manner (Cote, 2017). Main aim of this
report is to understand important of operational management within business. John Lewis, a
multinational firm headquartered in U.K. The firm deals in retail and is known as high end
department stores. It has many subsidiaries such as Waitrose Limited, John Lewis Properties plc
etc. This report comprises of comparison between characteristics and role of leaders as well as
managers, approaches of operation management, importance of operation management and
theories of leadership.
Task 1
Define and compare the roles of manager and leaders.
Leader-
It refers to a person who take a stand for encouraging, motivating, inspiring others for
moving with him (Chahal, 2020.). A leader has the ability to convince other people. Leaders of
John Lewis have an excellent level of knowledge and skills which make them to manage all the
activities of company. Their leaders help in maintaining a good relationship between higher
authorities and workers. Which create a healthy environment inside the selected firm.
Manager-
It refers to a person who is responsible for managing an organisation functions such as
planning, organising, staffing, directing and controlling. In context of company their managers
make plan and then organised their plan in organisation. They assigned roles and responsibilities
to their employees and monitoring their work. Managers of John Lewis timely takes corrective
action for successfully achieving goal of organisation.
Explain the roles and functions of leader & manager, Critically analysis leadership theory.
Role of leaders-
 Inspire and motivate- leaders of John Lewis play an important role in the organisation.
They influence and guide their employees to participate in a common effort. Their
leaders use effective and motivational technique for enhancing the efficiency of their
labour. Leaders provide timely information related to job performance to their workers.