Role of Manager and Leader in Operations Management

Management &
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
LO 1.................................................................................................................................................4
Explain meaning of manager and leader................................................................................4
Compare characteristics of manager and role of leader ........................................................4
LO 2................................................................................................................................................5
Role and function of leader and manager of pre Brexit and post Brexit period using theories. .5
Determine approaches and theories of leadership..................................................................6
TASK B...........................................................................................................................................6
LO 3.................................................................................................................................................6
Determine approaches of operation management..................................................................6
Determine how both manager and leader can improve the efficiency to achieve organisation
objective ...............................................................................................................................8
LO 4.................................................................................................................................................9
Application of operation management with decision taken by manager and leader ..........9
...............................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Operation management is defined as process of planning, directing and controlling by
making improvement in regards to product and services to earn high of efficiency with proper
utilisation of resources. It focus on delivering the inputs into output in an appropriate manner.
For this report John Lewis is taken as organisation. It is retail industry and their stores are located
in Britain and co-operative or they also serve in United Kingdom whereas they are operating in
42 stores. This report will discuss about manager and leader roles or characteristics. It explain
that manager is responsible for activities in organisation whereas leaders set vision for company
and communicate to employees for accomplishment of plans. It also include various approaches
of leadership and operation management such as six sigma, total quality management and just in
time.

TASK 1
LO 1
Explain meaning of manager and leader
Manager is a person who is responsible to manage all the activities of organisation or
employees and perform functions of management. They control employees to work and achieve
organisation objectives, also they have power to monitor performance, recruit, fire and
appraisals. He has to look and oversee that task is been done by them in appropriate and timely
manner (Okafor, Yakubova and Westerman, 2020). In other words, manager can plan, organize
and control by using resources effectively. There are three levels of management such as top
level, middle level and lower level. In context to John Lewis, top level they have long term goals
and control by CEO, CFO etc. However, in middle level, manager such as regional, department
manager interpret plan and take action whereas in lower level where plans are implemented by
team leader.
Leader are person who inspire and motivate for certain task and effective leader direct,
influence followers to achieve target and they communicate their innovative ideas to other in a
way that engage them to work as they want. A good leader always involve group of people that
build trust and morale among them, they keep positive attitude to run business smoothly and they
do not give order rather leader teach and instruct them for the goal (Madsen, 2019).
Compare characteristics of manager and role of leader
Dimensions Manager Leader
Role
The role of manager is to monitor
performance and develop strategies and
check that are achieved on time. The
main role is to allocate resources in
proper way that help company to reduce
cost. In context to John Lewis, mangers
analyse performance and put people at
The role of leader is to take decision
according to circumstances arises in
market. Another role is to set vision
for employees that assess them to
achieve organisation goal. In
reference to John Lewis, they
communicate information with their