Differences and Similarities Between a Leader and Manager

MANAGEMENT
AND OPERATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
(a) Differences and similarities between a leader and manager with respect to their roles and
characteristics..............................................................................................................................1
(b) Functions of a manager according to Fayol and the way a manager in organisation
performs these functions..............................................................................................................5
(c) Explaining leadership theories using various scenarios of organisation................................6
TASK 2............................................................................................................................................8
(1 & 2) Different approaches to operations management and the one used in store with
explaining role as a store manager...............................................................................................8
(3) Importance of operations management in store.....................................................................9
Evaluating the way managers and team leaders can improve efficiencies of operational
management...............................................................................................................................10
(4 & 5) Assessing the key outside factors that can have an effect on operations management
and their impact on decision making of store manager.............................................................10
Analysing the way these different factors affect business environment and wider community11
Critically evaluating application of operations management and factors that impact on the
wider business environment......................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES................................................................................................................................1

LIST OF FIGURES
Figure 1: Mintzberg’s Management Roles......................................................................................4
Figure 2: Five Functions of Management........................................................................................5

INTRODUCTION
To have the highest level of possible efficiency in processes of organisation, operations
management plays a significant role. It is all about converting the materials and labour in such a
way that maximum output from same can be gained as efficiently as possible (Chevalier and
et.al., 2015). Tesco Ireland Ltd has been chosen for the current study which is an Irish arm of
supermarket group, Tesco. With reference to same, differences and similarities between a leader
and manager with respect to their roles and characteristics will be discussed. Also, functions of a
manager according to Fayol and the way a manager in organisation performs these will be
explained along with stating leadership approaches like situational, systems and contingency
using various scenarios. Further, there will be focus on different approaches and importance of
operations management with factors impacting upon decision making as a store manager.
TASK 1
(a) Differences and similarities between a leader and manager with respect to their roles and
characteristics
Leaders
A leader is one who gives direction, guidance and support to his team members and
influence them to do what he wants them to do with his actions. Leaders are basically the
representatives of organization who encourage the people and influence their behaviour towards
attaining the set targets.
Managers
Managers are the people in organisation who create goals and maintain status quo of
company (Ferguson and et.al., 2017). They are the people who get work done from employees in
an efficient and effective manner. Major function of a manager is to control the risk in business
rather than embracing them. They are responsible to build the systems and processes in a way
that maximum output can be gained.
Comparison of leaders and managers with respect to their roles:
Basis Leaders Manager
Relationships A leader always make efforts to
maintain healthy and strong
relationship with his employees as
On the contrary, manager always
maintains his relationship with
people of his organisation on the
1